DirectNine Ireland Opiniões 68

Waiting six weeks for my item. Customer service can't seem to locate where it is. I've contacted them three times. Same rubbish response each time. My item has been in transit for two weeks. Obviously coming via the Atlantic ocean on a ship

As with other reviewers I discovered too late that this is an American company and is not located in Ireland. If they were organised this wouldn't make a difference but they're not. I've actually had two orders from Temu come within a week as I wait for my item from this company.

So sorry that I bought from them.

Shipping was too long but item is really nice and works properly.

Need a KIA car part desperately and dealerships were charging an arm and a leg to replace and fit it. Found the part I needed here for a FRACTION of the price and got it fitted myself. Saved hundreds thanks to this site -- will be buying again if ever a part is needed.. which I hope not haha.

Good communication once I questioned the shipping practices.

Excellent price on the item I wanted and lots notifications of my tracking! Recommend!!

The item was as described and delivered when promised.

Delivery and product is good. Didn’t come with a plug adapter for my region

Do not buy from this company. They misrepresent their location as being in Dublin, even listening a fake address and phone number. All of their orders dispatch from the United States, meaning you will have to pay customs charges and many electrical items won't be suited for use in Ireland.

If an online retailer claims a location that’s false or misleading, that can breach consumer-protection law because a trader’s identity and geographical address are material information for a consumer decision.

What they are doing is illegal in Ireland for several reasons:

Providing false information about matters like the trader’s identity, address, or where they’re established can be a misleading commercial practice under Irish consumer law (which implements the EU unfair practices rules).

EU consumer contract rules require traders to provide key pre-contract info (commonly including the geographical address where the trader is established). If they give a fake address or pretend to be established somewhere they aren’t, that’s likely non-compliance and often overlaps with misleading practice.

Do yourself a favour and buy somewhere else.

Very efficient, frequent communication

Simple, informative and great price

You did what you said you would do when you said that you would do it.

Ordering etc was ok , maybe updating on tracking order and being more specific on delivery date notification could be better .

They respond very quickly and correct errors.

Santa bought 2 XGO3 Xplora watches from my sons. 1 green and 1 orange. Trying to be organised and spreading out the expense they were purchased at the start of Nov. On opening the watches, we had issues trying to get the watch setup. Got in touch with the network/ with Xplora/ with Direct Nine. Direct nine (in fairness) has quite a speedy return on their customer emails. However I was told that it wasn’t their fault that I would have to get in touch with XYZ. However on further investigation being through multiple SIM cards, all of which worked in my phone, Xplora got back to tell me that the company sold me items that could not be used in Ireland. They could only be used in North America. After getting back to Direct Nine to ask “what have you to say about this?” They just responded with their typical “because you are out of the 14days return policy we can’t offer you a refund or a replacement.
No one has offered their explanation as to why they are selling items that cannot be used in Ireland.
I completely understand the refund policy but when it is an issue with the product not even being useful within the country it was sold within - surely some responsibility needs to come from the company side. I appreciate the timeline given it was Christmas etc. And it is something I will learn for the future but me and my children are being punished for a FAULTY product!! Bearing in mind I had to a lot of this investigating over a Christmas period but I did touch base several times since the 6th Jan 2026.

This company misrepresents itself by suggesting it is based in Ireland. It is NOT. It is US based. I ordered a water distiller which cost over 600 e. It took several weeks to arrive and with a transformer, if used, would have blown the fuses in the house. I had paid for an EU/UK transformer. This was not what I got. When I tried to return the goods, DirectNine would not cover the delivery costs despite stating they would. DO NOT ORDER FROM HERE IF LIVING OUTSIDE US. DELAYS- INCOMPATIBILITIES and NO RETURNS

I ordered a soundbar early December, requested a delivery date on 14 Dec, and after numerous such requests, have been advised that the latest delivery is to be 'before 17January’ I did not realise the product was coming from the US and delivery tracking just gives despatch date. Appears the courier works by sea so the fact that you have to wait months for being able to return to get cost price recovery but not return costs proves how ridiculous is this service,
UPDATE: Directnine requested details of my order/tracking Ref which I provided. In response to numerous requests to try to trace my order I found that DPD Couriers had been engaged but needed my Post Code which had been omitted by Directnine. Now today over a month later from order and weeks since they promised delivery by 17 Jan ‘26 , they have advised of delivery by 22nd January 26.
Anyone care to guess when I get a new ‘delivery date’?

Ordered a watch for my daughter for Christmas in November from the Irish website. Little did I know it was coming from the US so it didn't arrive until January 5th.

As some may be aware , I have done two reviews on Direct Nine. The first was about the lack of " help and transparency " were gaming pc package was coming from and having to deal with fedex on my own. I was dreading the set up if I'm honest and didn't hold out much hope on it even working. But I was surprised. While the tower was reconditioned ( this was never mentioned when purchasing) everything else was new. It is working perfectly we did have to purchase 2 adapters as the plugs were USA so be aware of this. So far so good. I've given 4 starts because I was never told any part of pc was reconditioned.

Do not order electrical items. They are shipped from the US and not for purpose here..Ordered a rock tumbler as a Xmas present in November. Received tracking number after about a week and discovered it was being shipped from US despite the website having an IE domain. Enquired with customer service and was told to buy an adaptor which was ridiculous . Informed that I wanted to cancel the order and was told i couldn’t but to refuse delivery at the door and it would be returned. Delivery was made by a post and not by the stated DHL tracking number. Enquired about retuning item and was given an address. Paid €60 to return an item that is completely unusable here. Item has now been returned to me as return address have refused to pay import taxes . I’m now down €180 and left with a product I cannot use.

6/01/2026
I have been refunded the original price of the item. Although this still leaves me €60 out of pocket for the postage paid to return the item.