Direct Wood Flooring Opiniões 

10 189
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is 3rd time I have used direct wood flooring and I simply cannot fault them, from the customer service in store (Bracknell) to delivery and fitting. Hallway, kitchen and now snug compete.... Ver mais

Classificada 5 em 5 estrelas

We ordered online not realising the floor we wanted was out of stock. After a quick phone call delivery was arranged as soon as the floor came back into stock. On delivery day it was raining and it wa... Ver mais

Classificada 5 em 5 estrelas

I bought more flooring from them .fora bedroom had living room and hallway done last nov .always keep you informed of delivery flooring very good quality.looks lovely down also had Richard and his wif... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered samples, store then called me unprompted, convinced me to visit to see a product, I went out of my way to do so. Ordered and paid for product to arrive for project start, then got 1 email sayi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de pisos
  2. também em
  3. Empreiteiro para instalação/reparação de pisos
  4. Fornecedor de pisos de madeira e laminados
  5. Loja de bricolage, casa e jardim

Escrito pela empresa

Here at Direct Wood Flooring we pride ourselves on delivering high quality wood flooring products at unbeatable prices, whether you shop online or in-store. We source only the most innovative Solid & Engineered Wood Flooring, Luxury Vinyl Tiles and Laminate Flooring designs, whilst building exclusive relationships with the world's premier wood suppliers. * Nationwide Stores * * 4 Free Samples* * No-Deposit Finance Available * * Fast, Chosen Day Delivery *


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

10 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,3

Todas as opiniões

(10 189)

373 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Ordered 3 samples was only sent 2 and…

Ordered 3 samples was only sent 2 and the floor fitter who was coming to measure cancelled an hour before the appointment.

23 de fevereiro de 2026
logótipo da Direct Wood Flooring

Resposta da Direct Wood Flooring

Hey Haley,

Thanks so much for sharing your feedback! I’m really sorry to hear there was a mix-up with the missing sample and that your appointment was canceled. I’d love to chat with you about it— that’s why I tried giving you a call earlier.

Just let me know when you're free, and I’ll be happy to give you a call back. You can reach me at Success@directwoodflooring.co.uk.

Looking forward to catching up soon!

Thanks a lot,
Melissa
Customer Success Team

Classificada 5 em 5 estrelas

All round excellence

Right from the start, when we visited Bracknell Flooring Superstore, we were given excellent advice.
The fitter, Anthony O'Neill, did a fantastic job - very precise with attention to every detail. We would have no hesitation in recommending Anthony.

25 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service…

Ordered samples which were of great quality and arrived quickly. Company checked they were received and asked if they could help with anything else which was great

23 de fevereiro de 2026
Classificada 5 em 5 estrelas

I was sent samples out

I was sent samples out. They are arrived really fast after ordering. Samples were fantastic quality and looked lovely. I changed my mind about how I would decorate the room, however I will definitely be shopping here in future. Thank you.

16 de fevereiro de 2026
Classificada 2 em 5 estrelas

Bought laminate flooring from this…

Bought laminate flooring from this place back in December 2025. They charge almost 50£ for delivery. They entered wrong address for delivery, I have bring all boxes to my address by self from 3-4 houses down the street. They charge for pickup of all boxed leftovers+ 10% for reshelfing! We make mistakes, so now I know never to buy from this place again 😊

20 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Would highly recommend …

Sales staff had good knowledge of the products and their application. The quality and variety of the flooring was lovely and delivery was quick and easy.
The staff were helpful, friendly and easy to discuss all aspects of our purchase with. A great experience all round.

8 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Direct Wood Flooring provided an…

Direct Wood Flooring provided an exceptionally efficient and professional service. From enquiry to delivery, everything was handled smoothly and with great attention to detail. The team was knowledgeable, responsive, and always willing to help, making the whole process easy and stress‑free. Their clear communication and reliable support gave me full confidence in my purchase. A truly excellent company that I’m happy to recommend.

18 de fevereiro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

natural country oak herring bone

We purchased natural country oak herringbone flooring. Peter at the Birtley store was very helpful. I would have given higher rating if it hadn’t been for the disastrous delivery and the lack of manufacturing control on the flooring as there were a very large amount of faulty boards. These were replaced quickly thanks to the customer service team.

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from start to finish

We had a great experience at the Wolverhampton showroom with Alex who was warm, welcoming and very knowledgeable. He made the whole experience of ordering our floor and fitting very easy.

The flooring was delivered 2 days prior to installation, as arranged, and on the day of fitting the installers were punctual and completed their work in a timely manner and to a high standard.

We love our new floor and highly recommend Direct Wood Flooring.

19 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service all around

Great customer service all around. Shak of the Brent Cross store goes above and beyond to advise on the product and makes sure the delivery goes well. Product looks great.

20 de fevereiro de 2026
Opinião espontânea

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