Payoneer Inc Opiniões 5

WORST FINANCIAL COMPANY

Payoneer is one of the most frustrating, unreliable, and user-hostile financial platforms I have ever had the misfortune of using.

Account freezes happen with little to no warning. Funds get locked for weeks or months. Support gives copy-paste responses that solve absolutely nothing. You are constantly asked to upload the same documents over and over again, only to be told later that something else is suddenly required. There is no clear explanation, no timeline, and no accountability.

Their “customer support” is basically a black hole. Live chat agents either disappear mid-conversation or repeat scripted lines without actually reading your issue. Escalations lead nowhere. Emails go unanswered. You feel completely powerless while your money is being held hostage.

The platform markets itself as a solution for freelancers and international workers, but in reality it creates stress, delays, and financial uncertainty. If you rely on consistent income, Payoneer is a terrible choice.

I strongly recommend avoiding Payoneer unless you enjoy fighting for access to your own money.

One star is generous.

No permite recibir dinero aunque brindé varios recibos probando que soy residente del país donde vivo

Payoneer is nothing short of a thief’s bank. They shut down my account without warning, without a real explanation – and most importantly, they’re holding €4,726 of my money.

I received no justification, no way to access or withdraw my funds. Just a cold automated message saying the account is "permanently closed" and that nothing can be done. That’s not customer service – that’s theft.

I’m currently taking legal action and filing complaints with the relevant authorities. A financial service acting like this, freezing clients' money with no transparency, is dangerous and unacceptable.

There are plenty of better, more honest alternatives. Do not trust Payoneer. Do not put a single cent in their hands – you may never see it again.

Dear Payoneer Management,

I hope this message finds you well. I am writing to express my deep disappointment with the recent experience I have encountered while attempting to open a business account with Payoneer. As a referral from Catawiki Romania, I had high hopes for a seamless process; however, the reality has been quite the opposite.

Despite diligently providing all requested documents, I have been met with repeated requests for the same information, resulting in unnecessary delays and frustration. Regrettably, after just two days of initiating the process, my account was inexplicably blocked, depriving me of access when I needed it most.

Efforts to seek resolution through your customer care channels have proven fruitless. Despite sending two emails outlining my concerns, I have received no response in the past five days. This lack of communication and ineffective support is disheartening, especially considering Payoneer's stature as a reputed financial service provider.

It is evident that there are systemic issues within Payoneer's customer care operations in Romania, Bulgaria, and Hungary. Many businesses in these regions, including myself, have been deterred from utilizing Payoneer due to the unprofessionalism and apparent lack of training among your customer service staff.

As a concerned customer, I urge Payoneer to reassess its approach to customer care in these regions. The handling of inquiries and support requests must be executed with professionalism, efficiency, and respect for the valuable time and trust of your clients.

Customer ID: 77946006
Reference Number: 240403-005800

In conclusion, I implore Payoneer's management to take immediate action to address these concerns and uphold the company's reputation for excellence in service provision. Failure to do so risks alienating potential customers and tarnishing the brand's image in these vital markets.

Thank you for your attention to this matter.

Sincerely,

absolute disgrace.

been using payoneer for 5+ years. suddenly they closed the account with zero prior notice, I just could not login and that's it.

now I need to update all shopify and amazon bank accounts, and they all ask to confirm which account number was used before.

guess what? payoneer does not give access to my own data, not even the bank numbers I had. so now I can't even update the bank on all the marketplaces.

never use this company for shopify, nor amazon, nor etsy, nor any platform unless you like losing funds.

absolutely disgrace of a company, customer support is just on another level of ignorance. you ask one thing, they reply completely irrelevant.

avoid avoid avoid