Divan Beds Opiniões 

Misleading selling, chose plain cotton fabric from the choice of tiles offered....however in small print it says cotton chenille available...but doesnt say ONLY cotton chenille available...but that is what they mean. My order said grey cotton, my receipt email said grey cotton BUT I got grey cotton chenille, which they said was my fault for not reading small print! Note lots of the good reviews mention the delivery....the delivery man does not bring into house, nor is it possible to fully inspect the goods outside or in a small hall way when on your own.
Once unpacked the poor quality was clear...2 staples protruded from the base. Once contacted they offered an exchange, they confirmed the date, it was further confirmed one working day before and a text received. They did not turn up!! I then asked to return the faulty bed but they said I would have to rearrange exchange then return the exchanged bed on a different van at a cost of at least £49!!. The customer service throughout was very "cut and paste". The delivery company then phoned to deliver on a day I had said I wasn't available but the van broke down which was lucky in this case...!! (Potentially another wasted day!)
The 4th delivery day was organised by myself and the delivery company lady...she was the only person who seemed to appreciate the inconvenience of deliveries not arriving when a whole day has had to be booked off. I now have a poor quality bed in an unwanted fabric and am weighing up the return fee and the need to allocate yet another day to their unreliable delivery system.
I would not recommend this company.
Also they offer various grades of mattress however the mattress has no label on it so impossible to know what you have received!

Fabulous service and mattress. We went to bensons and nearly bought a £2000 artisan mattress. I came home and just out of interest put the full name in google and divan beds came up with the exact same one. We ordered the super king size and paid £595.

It arrived yesterday 6 days after order. The delivery guy was fabulous and brought it into our hall. It is extremely heavy and last night my husband and I slept like babies.

We both almost sprung out of bed we slept so well

Honestly I will be recommending them to everyone I know as the service, delivery and mattress is second too non

Please read the one star reviews before you buy - I wish I had!

Really happy with the service and quality of the products from Divan beds . Could have done with an advance notice of when the bed would be arriving but apart from that very happy. Bed is an Faux leather Ottoman, very sturdy , simple to put together , and a good quality of finish. Strong struts . The mattress is an absolute bargain and so far so good for sleep. I would say more firm than medium but with a topper it feels great . Will definitely use Divan beds again and would recommend .

A great experience from placing my order to delivery of my beautiful bed. I am very pleased with my new bed. I have recommended to friends and family. Thank you so much.

Great beds, very comfy, quick delivery and easy to assemble. Easy service.

I have already had 3 beds from this company and I am about to order 2 more. Whenever I have emailed them they have always responded quickly and efficiently. I can't fault the beds for price and choice of style. All in all a good experience.

Very happy with our new bed. Customised just as we wanted and delivered very quickly. Easy to assemble too. Would definitely recommend to anyone considering buying a bed from divan beds.

What a pleasure to work with a company that put customer before profit. I found this company on line and ordered a bed with some trepidation as I knew nothing about them. After I’d placed the order I received a very friendly letter thanking me for my order and saying delivery detail to follow.
Within two days I’d received a delivery date and time.
Sure enough it arrived on the day, on the time.
The men who delivered it were really friendly and they put it in my room of choice. I was pleasantly surprised at the quality of the divan bed,mattress and headboard considering the price I paid. I can highly recommend this company. You’d be silly to go anywhere else.

I highly recommend this warehouse..the two delivery persons was very nice they assembled bed and take rubbish away with good way no scratches nothing.. I give 5 stars and much appreciated to delivery guy paramjit Singh and the lady was also too strong ..

Can’t fault this company. If you have to contact them, best use email, yes telephone and chat slow, but they answer to all my enquiries quickly and politely, via email.
Bought a divan ottoman bed and is brilliant. Arrived well packed and the delivery driver call me 1 hour before arriving. He deliver bed to my door and was very helpful and polite.
We have been using bed for a month now and is really comfortable, putting it together was very easy and looks great in the bedroom.
Price competitive, compare with other well known furniture suppliers and good quality.
I would recommend this company to anybody.

Just had our 2 divan beds delivered by Zamir and Charlie. What polite helpful and quick chaps they are.
I would like to thank them again for all their help.
Tea and mince pie didn’t seem a good enough reward.

From ordering to receiving my goods everything was clear and plain sailing. Delivery dates were kept, even on a Sunday! Delighted with my purchase so much so that I bought another bed for a third bedroom. Great quality at great prices. Bed and mattress were for a spare bedroom so didn't want to spend a fortune. The bed was easy to put together with instructions clear and precise. Would not hesitate to recommend buying from Divan Beds to friends and family. Also, the delivery people were friendly and helpfull.

The service was fast and efficient.
My bed is amazing & so comfortable!

So they decided to reply my review after nearly 4 months and ask through trust pilot to give my order number so if I don't reply than they flagged up and try to remove my review or used there so called template reply as the busy period for sale is coming up and they want to boost up their star ratings.
Just again , if you want to reply than refund me my £95 even when I sent back your product in original packaging without opening it. Trading standards states full refund if it's not used or open. Your all other reviews with 4 or 5 star you are not going to dispute it. Your all reviews subject has repetitive adjectives like beautiful, excellent,good. I doubt it all reviewers have limited vocabulary .

Excellent services, bed is good and simple to set up. Customer service is 1st class. My delivery man Paul, was superb. Would highly recommend them.

This is as honest as can be. WARNING DO NOT WASTE YOUR MONEY. Uncontactable, Tel number doesn't answer. Supplies very very poor quality items. Abrupt, unhelpful, and all contact is only available through email call centers. If you require poor quality, terrible service and a long wait with refund charges then this is the company for you.

Absolutely brilliant service,I don't think I've ever met people so happy in their jobs,very polite and helpful.Very pleased with the bed base excellent communication.highly recommend

Brilliant service from ordering to delivery . The bed and mattress I purchased are excellent value for money and honestly the most comfortable bed I’ve ever had . Looks expensive too . Very pleased with purchase !

Fantastic quality bed frame. Well packaged and no damage or problems. A breath if fresh air to be honest...