dj-extensions.com Opiniões 3

In March 2024, I engaged INDICO S.C. (also known as dj.extensions) for a website design project based on Joomla. Despite agreeing to make payments in line with project milestones, I was pressured to pay the full remaining balance prematurely, even though only a fraction of the project had been completed. This request was justified by their urgent need for tax payments, or so they claimed.

By that time, I had already paid close to €4,500. The project, originally promised with a six-week delivery, ran significantly over schedule. Throughout, their daily activities seemed more about fixing repeated errors rather than making real progress. It became clear that they were incapable of delivering a sound, functional website.

To date, I still do not have the website. Despite several formal notices and requests for a refund—backed by their own money-back guarantee—I have not received any reimbursement. I have now initiated legal action through ECC - Europe-Consommateurs.eu to seek resolution.

Great support, DJ-Classfieds is powerfull

Extremely long wait times for support.
When I became a customer, it was still 24h for a response that was given. Now it's 7 days and even DJ-Extensions doesn't keep to that.
The rule is 14-24 days in my experience.
The support also apologizes in no form for the long waiting times.
There is an answer, which then partly even completely misses the actual ticket.
Even an Unlimited license does not change anything about the support.