Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return inst... Ver mais
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Leia as opiniões dos outros
Ordered the audien maintenance kit, 2-4 days delivery it's over 2 weeks, still nothing,the website is hard to use, trying to find out when I will get it, no luck don't buy or order from them, they t... Ver mais
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Ordered a blue rollator for my 91 year old mother who lives out of state in assisted living. Unfortunately she received a black one which staff assembled not knowing it was to be blue. The outside of... Ver mais
The replacement remote control for my chair-lift recliner is exactly the correct item I needed to my allow chair to function properly, once again. The item was easy to research due to having actua... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At DME Superstore, we are committed to improving lives by providing high-quality medical supplies and exceptional customer service. Our mission is to serve the millions of Americans who rely on medical aids to enhance their health, mobility, and overall quality of life. We take pride in partnering with the most trusted and reputable brands in the medical supply industry. Every product we offer is carefully selected to meet rigorous standards for quality, durability, and effectiveness. Before shipping, each item undergoes thorough inspection to ensure it meets our commitment to excellence, so you can always count on receiving products that truly make a difference. With distribution centers strategically located across the United States, we ensure that our customers receive their orders quickly and efficiently. Whether it’s a small accessory or a large medical device, our streamlined logistics are designed to get your items to your doorstep with minimal wait times. Our team is at the heart of what makes DME Superstore special. With over 20 years of experience in the medical industry, our founders have built a knowledgeable and compassionate team of care representatives who are dedicated to providing a seamless shopping experience. Our highly trained customer service team is available 7 days a week to answer your questions, guide you through your purchase, and ensure you shop with confidence. At DME Superstore, we understand that shopping for medical supplies can sometimes feel overwhelming. That’s why we’ve made it our mission to create a stress-free, reliable, and supportive environment for our customers. From the moment you browse our website to the day your order arrives, we are here to support your journey to better health and improved independence. Thank you for trusting DME Superstore. We’re honored to be a part of your journey and are committed to being your go-to resource for top-quality medical supplies.
Informações de contacto
74801 hovely lane east, unit 10059, 92260-0000, Palm Desert, Estados Unidos da América
- 888-376-1658
- support@dmesuperstore.com
- dmesuperstore.com
Respondeu a 37% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Unclear return policy
we order hear Aid from this so-called…
we order hear Aid from this so-called company, they used Amazon as the hub to send. We called them then iBstone, which was the name of the hearing aid, and also Aura link.DME superstore and no one is ACCEPTING that its theres no way to send back and receive our money back. The battery does not last long.
Due to a carton labeling error
Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return instructions and sent a shipping label for a no cost to us using the reused carton delivered to our local UPS location. As I write this review, the returned unit should arrive by April 6 for a full refund as promised.
A couple a'glitch…but good
Great costumer service
Great costumer service. Quick to get back to you. Know what your talking about! Everything was a amazing experience
I ordered the walker and bag and cup holder package, I only received the cup holder.
I ordered the walker, bag and cup holder package. I only received the cup holder.
Delivery on tiyt
Delivery on tiyt. I didn’t do a5 due to damaged box that created a problem when I had to return it.
Cup/Phone Holder was just what I needed
The cup holder / phone holder was easy to install. My phone fits just fine in it (iPhone 14 Pro Max w/case)
quick service
Ease of ordering fast efficient ser ice
Looking for my wheelchair was made easy…
Looking for my wheelchair was made easy through your site. I received the wheelchair within two days and this helped me very much. The wheelchair came and was easy to take out of the box and easy to set set up. Thank you again Lisa.
My order came in a timely manner
My order came in a timely manner. Your company was very helpful. The price was good. I have no complaints at all.
Super quick help
They were the liaison with the manufacturer (dealt with the warranty) when my mattress was debunked. I did not have to bother with anything and I got a replacement (plus upgrade) shipped for free.
Product received was cut up
Product received was cut in the center. The product was in a manufacture's box and then a shipping box. The product (an air mattress) was rolled up and cut through in the center when I unrolled it. It was clearly shipped that way. I was told I would get an email about it and had received no contact except for them sending me 10% discount coupons via email.
After a few weeks, I was contacted by Alex, who sent me a new air mattress and it works just great! Thanks for your help Alex!
Miss labeled color
Ordered a blue rollator for my 91 year old mother who lives out of state in assisted living. Unfortunately she received a black one which staff assembled not knowing it was to be blue. The outside of the box listed it as being blue. Kind of disappointing. There was small issue during original order that staff rectified expeditiously
Chair-Lift Remote Control
The replacement remote control for my chair-lift recliner is exactly the correct item I needed to my allow chair to function properly, once again. The item was easy to research due to having actual pictures of the various remotes available.
What a lifesaver. Well worth the cost.
Most importantly the delivery was prompt!

Resposta da DME Superstore
Products
I saw where someone was not happy with the pre package items. I agree with him 100%. To get the ear domes you have to buy a package with 3 different sizes and I only need one. So I end up throwing away 2/3rds of the order.
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