Further to my positive review for Doug in the Activations team, we found that the Pay By Link was not set up to take Amex. After speaking with Ellie in Customer Services, she sorted the problem within... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ameina was quick and efficient with the card terminal set up. Covered all questions and sorted everything out with ease would 100% recommend to any business 👌
A empresa respondeu
Excellent Customer Service from Jason Cook Enterprise Client Services Agent, DNA Payments. He help me to resolve my issue. I am so much happy with his services. He is man with expert knowledge.... Ver mais
A empresa respondeu
I made a call on Saturday to Ella and she was excellent. My request was processed and the account is working perfectly. Polite, efficient and helpful. Thanks Ella.
A empresa respondeu
Informações sobre a empresa
Sobre DNA Payments
Escrito pela empresa
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Informações de contacto
10 Lower Grosvenor Place,, SW1W 0EN, London, Reino Unido
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,9
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Katie was helpful and polite
Katie was great today helping me with a technical problem.
17 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Daniel,
That's great news, and thanks very much for letting us know about Katie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Resposta da DNA Payments
Hi Mahmood,
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ameina was quick and efficient with the…
Ameina was quick and efficient with the card terminal set up. Covered all questions and sorted everything out with ease would 100% recommend to any business 👌
17 de abril de 2026
Resposta da DNA Payments
Hi John,
That's great news, and thanks very much for letting us know aboutAmina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Polite and very helpful.
I made a call on Saturday to Ella and she was excellent. My request was processed and the account is working perfectly. Polite, efficient and helpful. Thanks Ella.
11 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Keith,
That's great news, and thanks very much for letting us know about Ella! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great experience
Guy was very helpful with helping me get set up. Very efficient and professional
15 de abril de 2026
Resposta da DNA Payments
Hi Adam
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fantastic customer service from…
Fantastic customer service from Douglas, made the whole process seamless.
15 de abril de 2026
Resposta da DNA Payments
Hi Anna
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Resposta da DNA Payments
Hi John
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Resposta da DNA Payments
Hi Nicole
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Resposta da DNA Payments
Hi
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to Amina today and she was very…
Spoke to Amina today and she was very friendly and helpful made things easy
13 de abril de 2026
Resposta da DNA Payments
Hi Laib
That's great news, and thanks very much for letting us know about how friendly the service from Amina was!
We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great assistance from all employees
Great assistance from all employees at DNA, especially from Olusiji and the managers. Always appreciated
10 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Klaudia
That's great news, and thanks very much for letting us know about Olusiji! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Resposta da DNA Payments
Hi Eesah
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I struck lucky as Kate (Service…
I struck lucky as Kate (Service Advisor) was super helpful & very patient whilst helping me with our machine. 100% recommend
10 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Michael
That's great news, and thanks very much for letting us know about Katie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Olusiji thank you for your help
Olusiji thank you for your help! You made it easy!
10 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Stephen
That's great news, and thanks very much for letting us know about Olusiji! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Brilliant service very professional.
Brilliant service very professional.
10 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Kevin
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
They took they time to sort everything…
They took they time to sort everything is needed very happy with it
9 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Spartak
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was very friendly and very helpful…
Guy was very friendly and very helpful too. And did I say he was patient too. Explained everything very clearly...
9 de abril de 2026
Resposta da DNA Payments
Hi
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great Service.
Further to my positive review for Doug in the Activations team, we found that the Pay By Link was not set up to take Amex. After speaking with Ellie in Customer Services, she sorted the problem within 24 hours. Great service! Thank you.
8 de abril de 2026
Opinião espontânea
Resposta da DNA Payments
Hi Caroline
That's great news, and thanks very much for letting us know about Ellie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful from start to finish
Very helpful from start to finish. Mike salesman and Andy in the office both brilliant service
8 de abril de 2026
Resposta da DNA Payments
Hi Scott
That's great news, and thanks very much for letting us know about Mike & Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy made the set up process so easy…
Guy made the set up process so easy just a quick chat on the phone and talked us through everything step by step five star
8 de abril de 2026
Resposta da DNA Payments
Hi
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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