DocBright Opiniões 

223
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First time ever try something like this. Thought maybe it could be a scam but after reading review here and figuring can’t lose sleep over 50 bucks decide to try it since booking at dermatologist has... Ver mais

Classificada 1 em 5 estrelas

DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.

A empresa respondeu

Classificada 5 em 5 estrelas

I couldn't get my daughter into a regular dermatologist until a couple weeks out. She really needed something for her skin to help clear up a rash that was getting worse everyday. Thankfully I found d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was an amazing experience! I have never used a telehealth service before and I was very impressed and surprised at how smooth this went . They make it very easy to send over your photos and withi... Ver mais

Informações sobre a empresa

  1. Clínica de saúde

Escrito pela empresa

Connect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

223 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(223)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

No refills or support

DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.

24 de agosto de 2024
Opinião espontânea
logótipo da DocBright

Resposta da DocBright

Hi there! Thanks so much for your review. Rest assured, we are here to help! Provider on our platform send most prescriptions with 2 refills for a total duration of 90 days. You may be running into trouble if you didn't try to contact your pharmacy to initiate the refill. Since they have it on file, all you need to do is contact them to refill it. In the event that you are having issues, we are here to help. Simply email us at CareTeam@docbright.com and we will be able to assist right away. We look forward to the opportunity to continue to provide you with an awesome experience. -DocBright Care Team

Classificada 1 em 5 estrelas

Please stay away from this scam

Nowhere on the site does it say that a prescription only lasts 3 MONTHS. So you need to pay these guys every 3 months if you want to have an ongoing medication. That's a scam. Very shady.

29 de maio de 2024
Opinião espontânea
logótipo da DocBright

Resposta da DocBright

Hi Rachel - thanks for your feedback. We are sorry to hear that you were unhappy with your experience. We do our best to not be shady by putting as much information as possible--including medication duration details--on our website and in our sign up flow. We are sorry we failed you this time around. The duration of each prescription can vary depending on the medication. Providers will only send for a medically acceptable duration that is determined to be safe. While we cannot share what medication you were prescribed, we can assure you that the duration prescribed was done so with your health and safety in mind. That will always come first. The good news is, all you need to do is submit a follow up case when you're ready for additional refills. We've made the process super simple. Also, I want to make sure you are happy! If you can email CareTeam@docbright.com, I'd love to make this right for you. Your satisfaction is also a top priority. We hope to hear from you and we hope to have the opportunity to make you smile today :-)
-DocBright Care Team

Classificada 5 em 5 estrelas

DocBright: Straightforward, Stellar

DocBright continuously works to make themselves easily available and accessible to their clientele. More than that, they have the best dermatologist in Texas (the world, even!)—Dr. Werner-Billet. She has changed my life.

11 de abril de 2024
logótipo da DocBright

Resposta da DocBright

Thank you for this awesome review Kate! We are so glad that you had an awesome experience, and we will be sure to pass along these kind words to your doctor. We are here to help whenever you need us -DocBright Care Team

Classificada 5 em 5 estrelas

My doctor was very helpful and…

My doctor was very helpful and friendly. It was easy communicating and even switching where my prescription was sent to save $ was a breeze. Thank You!

23 de março de 2024
logótipo da DocBright

Resposta da DocBright

Thanks for the awesome review, Benjamin! We’re always here for you whenever you need us. -DocBright Care Team

Classificada 5 em 5 estrelas

Professionalism at its finance

The professional and constant fast feedback was extremely useful and very grateful to have use their services and will definitely recommend anybody that needs any help to them.

24 de janeiro de 2024
Opinião espontânea
logótipo da DocBright

Resposta da DocBright

Thank your for the kind review! We are so glad that you had a great experience on DocBright and we look forward to being able to help you any time you need us. -DocBright Care Team

Classificada 5 em 5 estrelas

My doctor was extremely knowledgeable &…

My doctor was extremely knowledgeable & helpful during the process. I was able to get my prescriptions at CVS without any issues. I am able to recover from my condition in peace. Thank you.

19 de janeiro de 2024
logótipo da DocBright

Resposta da DocBright

Thanks for your awesome review! We appreciate the kind words, and are so glad that we were able to get you the care that you needed. We are here to help whenever you need us. -DocBright Care Team

Classificada 1 em 5 estrelas

No Response to Emails, Can't Pick Up Medication

I'm disappointed because I really wanted this to work.

I submitted a consultation and paid the fee. As promised, within 24 hours one of the dermatologists Dr. Chacon emailed me a treatment plan and sent the rx to my pharmacy. That's when the problem began. The pharmacy needed her approval for a 90-day supply of one medication. After a few days, the med still wasn't approved, so I replied to Dr. Chacon's email and let her know (the treatment plan says I can reply directly to the email). After a few days, still no response so I emailed careteam at docbright.com to request some help. Still no response.

I haven't been able to pick up the meds that are available because it would void the money back guarantee. I wanted to warn others about my poor experience with DocBright.

22 de setembro de 2023
Opinião espontânea
logótipo da DocBright

Resposta da DocBright

Hello! We are sorry to hear about the experience that you had. Rest assured, we are here to help. We understand how frustrating it can be to be waiting on prescriptions from the pharmacy. Our providers work hard to provide all necessary information for authorizations, but please keep in mind that medication authorizations can take as few as 1 day or as many as 7 days. Unforntuatefnly, this process is out of our control once the required information is provided. With that being said, we did receive and email from your recently, and we are working on coordinating with your pharmacy. In any event, you can rest assured that picking up your medications will not void our guarantee in this case. We want to ensure that you have an awesome experience, and get the care you need. If we fail at either of those, we will always make right by you. We apologize for the delays you experienced, and if there is anything else we can do to help, please don't hesitate to let us know. -DocBright Care Team

Classificada 5 em 5 estrelas

Life saver!

Dr. Mandel was fantastic! Listened to my concerns and addressed them in a timely manner! I would have had to wait a month to get an appointment with my regular dermatologist and taken time off work. DocBright was a life saver for my episode of skin drama :)

19 de julho de 2023
Opinião espontânea
logótipo da DocBright

Resposta da DocBright

It's so awesome to hear about your positive experience! We will be sure to pass along your kind words to your provider. We are here for you whenever you need us. -DocBright Care Team

Classificada 1 em 5 estrelas

No replies after billing

After billing, no replies to emails I've sent to the Dr and the general customer service email addys. This has been going on 3 months now. DocBright replies on here immediately to reviews claiming "We haven't received any email correspondence" or "check your spam folder". After a dozen unanswered emails I filled out the form again and they called in a different medicine. I email again two more times asking about the correct medicine... 3 months, no replies, no help.

3 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

I am very pleased with my experience. Dr. Mandell helped me with medication that worked in a matter of 2 days. He is a very knowledgeable and experienced dermatologist with amazing credentials

24 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Easy and affordable online dermatology access

Easy and painless online submission for treatment, diagnosis and treatment plan in 24 hours followed by immediate prescription placement with my pharmacy. Assigned doctor available anytime via email. A perfect experience at a reasonable cost.

13 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Good service first, then ignore

Good service in the beginning, once you've paid. But on my second month, after numerous tries to get a refill never get any reply from this provider. They only have a single email for everything, no phone number, live chat etc. Missing my prescription drugs and have to go elsewhere and do it all over again
Very disappointed and don't recommend to deal with.

21 de abril de 2023
Opinião espontânea

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