We bought these towels MANY years ago (2018), when they first were presented on Dragons Den. We are on our holiday in Greece and just mentioning to each other how great these towels are and how long t... Ver mais
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Leia as opiniões dos outros
Wow! Amazing 👌 I was dubious about ordering these beach towels. I wondered if they would be just more junk which you normally end up with when buying off the internet. I can honestly say these are n... Ver mais
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After reading alot of reviews. I brought two XL beach towels and two beach pillows, currently on a weeks holiday in Greece using them. After the first day the towels looked like ive been using them fo... Ver mais
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Recently bought towels and inflatable pillows for my holiday. Towels are a games changer for me. Soft and quick drying. I bought the extra large and it gives fantastic room with a brolly over the t... Ver mais
Informações sobre a empresa
Escrito pela empresa
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Informações de contacto
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Reino Unido
- help@dockandbay.com
- dockandbay.com
4,4
Excelente
839 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
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Issue with dispatch, but turnaround by CS!
I've ordered from here before years ago, and the products are genuinely great, which is why I returned to order again. However, something went wrong this time with my order never dispatched (I gave them a week). The customer service response time online is incorrect (expect longer than a "few hours"). Turns out there had been an issue and unfortunately, one of my items was then out of stock. I was able to swap it out for another and they gave me a 10% refund and then sent the order by express delivery. Just a shame about the initial customer journey but the customer service agents were apologetic once I got a response from them.
23 de junho de 2025
Opinião espontânea
Resposta da Dock & Bay
Thanks so much for sharing your experience – and we’re really sorry for the rocky start! That’s definitely not the smooth sailing we aim for, and we totally get how frustrating that wait must’ve been 😔⏳
We're so glad our customer service team could turn things around for you (they're a good bunch! 🙌), but we hear you loud and clear – speedier responses and a better first impression are 100% on our radar.
Thanks for coming back to us after all these years – it honestly means a lot 💛 We’ll keep working to make things better, because you (and your towel dreams!) deserve the best 🌈🧼
Delayed shipping
Ordered at 8am on Wednesday, website promises same day dispatch if order before 1pm. Contacted customer services on Friday as no tracking info received. Response received, with short apology & no explanation. Parcel sent that afternoon but won't arrive in time for use at the weekend.
Don't advertise promises you can't keep.
18 de junho de 2025
Opinião espontânea
Resposta da Dock & Bay
Hey Emma, we’re really sorry things didn’t go as expected this time! We know how frustrating it is when you're counting on quick delivery and it doesn’t arrive in time.
We’ve had a look and can see your order was delivered to your safe place on Saturday 21st June.
We’ll be reaching out to you directly to chat it through properly and see what we can do to help if the package isn't there. Thanks for the honest feedback, it helps us get better every time 💛
– Team Dock & Bay
Poor customer service and no delivery!
Ordered over 1 week ago and chased for update on delivery and no response and still no items, despite it saying delivery within 2-4 working days...! Very disappointing
11 de maio de 2025
Opinião espontânea
Resposta da Dock & Bay
Hi Sara,
I'm sorry about the delay with your order. I see our team has been chatting to you to resolve this and get you your D&B asap. We'll help out :)
Helpful customer service
Update - I’d like to amend this - I have had great customer service and they are replacing the item that never arrived. So in light of that help, I’ve changed my opinion.
I ordered on 29th march for a friend’s birthday. Delivery meant to be 2-4 days. No sign of it 12 days on. Do not use this company. They haven’t even dispatched it.
Waste of time. Avoid.
9 de abril de 2025
Opinião espontânea
Resposta da Dock & Bay
Hi Suzanne! We sincerely apologize for your experience with us! This is not what we want for our customers but unfortunately there can be issues with couriers where the order gets delivered but something happens. We hope we did the best we could in resolving this issue for you by sending out a new order to you :)
Today i ordered a bundle of towels
Today i ordered a bundle of towels. I was ordering late and it was a gamble whether they could arrive on time before holiday. I emailed and a lady offered to post them express ( at no cost) to make sure they arrived on time. Avry was her name - Thank you.
Sadly the towels were not in stock so I ended up receiving another email to tell me this. Such a pity. But the kindness and professionalism i wanted to share. I will order again soon. And be more organised. Thank you
8 de abril de 2025
Opinião espontânea
Resposta da Dock & Bay
So glad Avry could help – she’s amazing! We're sorry the towels missed the boat this time, but we can't wait to get you beach-ready next time! 🏖️💛
POOR QUALITY DREADFUL RETURNS PROCESS
Really disappointed with the quality and feel of the poncho I ordered. Also too small and too short to get changed in and keep my modesty. I ordered a medium as I am a size 10 and 5ft 4. Arm holes were large and exposed quite a lot of flesh!
DREADFUL RETURNS PROCESS
Buyers beware that the returns process is dreadful. Firstly you have to request a return which is 'granted' by email some time later.
It cost me £6.19 to return!
Returned on February 26th. The parcel was received by them on 28th. It's now 7th March and I'm still waiting for the refund despite website stating they will refund as soon as parcel is received.
7 de março de 2025
Opinião espontânea
Resposta da Dock & Bay
Hi Betsan! We are so sorry that the quality of our ponchos was unsatisfactory for you and this is absolutely not the experience we want you to have with us!
For all returns, we do ask for 5-7 business days for processing time before you receive refund. But, if you could submit your proof of postage to help@dockandbay.com, we can make sure the return was successfully received and refund you ASAP!
Awful Delivery
I can’t comment on the actual towel, it was ordered as a present and I allowed plenty of time for it to be delivered on time, paying an extra £6 for gift card and packaging. Ordered Tuesday morning, despatched Friday morning, website states it’s likely to be sent the same day if placed in the morning or the next day not 3 days later. Present will now not arrive in time and I’m gutted. I was given £8.10 credit in compensation on s £44 order!! No compensation enough for the disappointment I feel, it was REALLY important that this present arrived in time and it was obvious it’s was a birthday present as I’d paid for a gift card and packaging. I should have ordered something from Amazon, teach me to support a small business.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Dock & Bay
Hey Morag,
We’re really sorry that your order didn’t arrive when you needed it to – we completely understand how frustrating that must have been, especially for an important gift. This was an unexpected stock allocation issue that affected the dispatch time, and we truly regret that it impacted your experience with us.
As soon as we became aware of the delay, we did our best to make things right by refunding your shipping costs and adding a goodwill discount to your order. While we know this doesn’t change the outcome, we really wanted to show that we care and appreciate your support for our small business.
We completely understand your disappointment, and we’ll absolutely take this as a learning to improve how we handle pre-orders and dispatch times in the future. We do hope that, despite the delay, the towel is still well received and loved!
Super impressed with your products and customer service support!
I’ve been impressed with your products for while. (I’ve purchased the hair wrap and body towel) the hair wrap not only sucks the water out my hair in record time but it also de frizzes my hair. It’s amazing!
Recently I ordered more towels to put in my hospital bag and my holiday bag. To my shock the bright spark who delivered my parcel put the parcel in the bin and never left a card in the door. Not knowing they were they there u can guess what happened … yup, off they went to the recycling center. I contacted Dock and Bay. I have to say that their customer service care skills are as amazing as their products! I corresponded with Avry. They were helpful, apologetic (even though it wasn’t their fault at all) and sorted it all out in less than 24 hours. THANK YOU! 10 out of 10’s across the board guys. 👏🏼
16 de dezembro de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Charlotte! This bring us so much joy and has absolutely made our day 🥰 We strive to give our customers the best customer service possible (especially when the order has been put in the bin! so crazy 😵💫) so we're glad we could do this for you! We hope you're enjoying your towels and thank you for your support 🩷
The ONLY beach towels we purchase
The ONLY beach towels we purchase! They are amazing quality and make great gifts! We once had one missing from an order and they replaced it right away and sent express shipping! They are amazong!!!
12 de dezembro de 2024
Opinião espontânea
Resposta da Dock & Bay
OH WOW 🤩 We absolutely love to hear that our beach towels are the only ones you purchase (our hearts are so warm 🥰). So glad to know we resolved your problem quickly and we hope you're enjoying your towels (especially on holiday ✨) Thank you!
Excellent product, service to match
Bought two of these to gift and now want one for myself! Also had a delay in delivery (not their fault, we are going through it with mail & delivery right now!), so reached out to the company and they responded immediately. Even with the delay, shipping was very fast. Excellent service, so friendly, would absolutely recommend to anyone!
2 de dezembro de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Corinne! We're so glad you chose our products as gifts and we hope they were well received 🥰 You absolutely have to grab one for yourself so you can experience them too! It's great that even despite the delay (so pesky when that happens!), the delivery was fast and we always strive to give our customers the best service! So happy we could do that for you 🥳 Thank you for your support!
You are in safe hands with Dock and…
You are in safe hands with Dock and Bay. The towels are awesome, mine washes well and dries quickly. Because travelling light is important to me, being able to take a large towel and stay under the weight limit is amazing. I have used mine to lie on the beach, in the shower, even to throw over myself when napping in the car at service stations to rest on long drives. Customer service is right up there among the best I’be ever had. Recommended unreservedly.
11 de novembro de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Jools! Thank you so much for this beautiful review! We're so glad that we could give you amazing customer service as that is what we always strive for 🩷 The compactness of our towels is my own personal fave feature (I love to travel light as well ✨) I hope you continue to enjoy your towels especially on your next holiday 🥳
Big disappointment
Unfortunately these towels were a big disappointment. Paid over £54 for 2 of them. First time they were used the stains from daily use …sweat .. suncream…even Foot marks .. never washed out well. They look poisoned. They’ve always been washed according to the instructions. Now after using them for over a year I can’t stand the sight of them anymore. On the look out for something a bit more practical, something that washes better.
1 de novembro de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Angela,
Thank you for your review, we're sorry to hear your Dock & Bay towels aren't looking so hot after use. We completely understand how frustrating it must be to see those stains linger, especially when you’ve taken such care in washing them. It sounds like you've been hoping for a different result, and we wish we could wave a magic wand to make them look brand new again! 🌈
Sunscreen and certain environmental factors can sometimes create stubborn marks that are challenging to fully remove from any item. We know you've been following the washing instructions on the tag, but it may be worth soaking these in hot water, and then following up with a warm wash at 60°C with a reliable stain-lifting powder. It’s a tried-and-true trick that might help give your towels a refresh!
Please feel free to reach out to us at help@dockandbay.com if you decide to explore other options with us. We would love to help make this right with a discount code for some brand-new pristine D&B towels. 🌞
Thanks again for giving Dock & Bay a try, and please don’t hesitate to let us know if there’s anything else we can do to help.
Very disappointed
Very disappointed. Received mine as a present. Excited to use it on a day long boat trip. Was soggy all day! Didn’t dry out at all even when left to dry. Felt slimy on my skin. Waste of money
15 de setembro de 2024
Opinião espontânea
Resposta da Dock & Bay
Hey Sarah, thank you for your feedback! I'm so sorry to hear this, it doesn't sound like us at all 💔 I would love to make this right for you - please do email us at help@dockandbay.com with your order number 🙏
Beach Towel
Omg, this I have to say is the best customer service I have ever had. I absolutely love the beach towel. Staff are so polite, helpful and emails have fantastic humour while remaining professional. Definitely recommend. Thank you Demi and Gabriella 😁
5 de setembro de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Leslye! We are so glad we could help you out and give you the best service :) It was a true delight to assist you and we hope you continue to enjoy your towel (especially on your next beach trip 🏖️)
Bad return process
I got some beach towels from them before and liked them so I ordered additional items like hair wrap, but the quality/ sizing is not that great hence I tried to return them.
Since then I became quite underwhelmed of this brand as their return process is utterly below par - first you have to request a return to be manually approved by customer service, and that took half a day, then you have to print off the original order details yourself for them to process your return, when most shops would give you a return code to save you the troubles, and one also has to pay the postage themselves. I haven't encountered such a troublesome return process for a long time.
24 de agosto de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Mrs. H! We truly apologize about your experience with returning and understand it is not ideal. We would love to try and make it a bit easier for you or shed more light if you could reach out to help@dockandbay.com. We want to turn this in a good direction for you :)
We're a small business and we care massively about being sustainable. Free returns have a huge impact on the environment and carbon footprint. Customers pay for returns and if we have made an error (e.g. if we sent you the wrong product for example), then we bear the cost of the return 😊. This is why customers would have to pay for postage.
Customer focused business!!
My order dispatch was slightly delayed and I needed my towels in time for my holidays. It just took one email to customer service and the fantastic Avry got it sorted! The towels are lovely too. Well done Dock & Bay really great customer support 👏👏
31 de julho de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Grace! We are so glad you were able to get your problem resolved so quickly as that as the experience we always want to give our customers :) Great to hear that you're enjoying the towels as well! Hope you enjoy even more on your next beach trip 🥰
Such good customer service…
I have not bought anything from this company before, but the reviews were good so I went ahead with my purchase.
I had a query, something didn’t feel right so I sent a message, asking for advice.
The response was quick, polite & helpful. Demi had so much patience with me. Every time I messaged her, she replied in a way that made me feel like a valued customer even though I’d only bought a small thing.
Based on my experience with Demi, I would happily recommend Dock & Bay to everyone.
26 de julho de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Annie :) Thank you so much for your recommendation and we strive to make sure all of our customers feel valued with our service and so glad you were helped quickly 🥰
Achtung aufpassen
Achtung aufpassen. Ich habe Handtücher gekauft die nicht wie abgebildet aussehen. Ich konnte auch daraufhin meine Bestellung nicht finden für den Rückversand. Auf Nachfrage bekam ich eine Adresse in polen wo ich für 15 € mit GLS das Paket hinsenden wollte. Laut GLS ist unter dieser Adresse niemand anzutreffen. Ich kann nur dringend vor Bestellungen abraten
25 de julho de 2024
Opinião espontânea
Resposta da Dock & Bay
Hallo! Vielen Dank für Ihre Bewertung. Es tut uns leid, dass Ihnen Ihr Dock & Bay nicht gefallen hat und dass die Rückgabe Ihrer Bestellung nicht so einfach war, wie es hätte sein sollen.
Es tut uns leid zu hören, dass GLS die Adresse unseres Lagers nicht finden konnte. Wir arbeiten mit Poland ILG zusammen, um unsere Dock & Bay-Artikel zu versenden und Rücksendungen für unerwünschte Bestellungen entgegenzunehmen. Wir haben noch nie von Lieferunternehmen gehört, die Probleme mit der Rücksendung von Rücksendungen ins Lager haben.
Ihre Adresse lautet wie folgt:
Ksiedza Jerzego Popieluszki 17
55-080 Katy Wrocławskie
Polen
Wenn Sie Fragen haben, wenden Sie sich bitte an help@dockandbay.com. Wir helfen Ihnen gerne weiter. X
Plastic rubbish
Not happy, towels were delivered no problem but they are 83 % polyester... ghastly...
23 de julho de 2024
Opinião espontânea
Resposta da Dock & Bay
Hey Marzanna, thank you for your review. We're sorry to hear you're not loving your towels. We try to make it very clear what our towels are made of on our website. You can find information about how our towels are made (out of 100% recycled plastic water bottles) under the "Sustainability" tab on every product page. We also include the material and their exact percentages under the product description on each product page as well. 🙌
You are more than welcome to return your unused towels to us within thirty days of ordering, so if they're not for you, no worries at all. 🥰
I've received a bath towel with yellow…
I've received a bath towel with yellow staines on it. Ive requested a return on their website and my request has been rejected!!
Customer service uses odd conversation style saying oh that's "not amazing" asking for pics of dirty towel for "investigation" purpose after which they said they will refund me 25%!!! They are breaking Consumer Acts Rights, not adhering even to their own T&Cs. Such an odd company. What a dissapointment. Still trying to return stupid towel and in conversation to most useless customer servive ever who uses copy paste ready templates insteaf of meaningful conversation.
11 de julho de 2024
Opinião espontânea
Resposta da Dock & Bay
Hi Agneieszka,
Thank you for your review, we are so sorry to hear you had a frustrating experience trying to sort out a stained towel.
We ask for photo evidence of stains on towels so that we can investigate with the warehouse to see what happened and ensure there are no other towels from the batch impacted by the issue you're experiencing.
Once these photos are received, we offer either a free replacement or 25% off your affected item and we would never ask you to return your item at first. If you prefer a refund, we are always happy to offer a free return label (which has been offered to you at this stage). 🙌
We hope this helps to clarify our investigative process. If you have any questions or concerns, please feel free to reach back out.
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