Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Hyviä asiakirjanpohjia. Asiakirjojen käytettävyys on parantunut. On myös helppo allekirjoituttaa omia asiakirjoja. Olisi hyvä jos allekirjoittajista olisi rekisteri mihin saa tallentaa asiakkaan nim... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Vorischt beim Abschluss eines Probeabos. Man schließt einen Probemonat mit "monatlicher Zahlung ab" es wird suggeriert, dass das Abo auch monatlich kündbar sei. Dann rutscht man allerdings aut... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ich bin wirklich beeindruckt von der Docue-Plattform. Die Preise sind sehr günstig, was für mich ein großer Pluspunkt ist. Die Plattform ist gut durchdacht und man findet sich leicht zurecht. Alles is... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Supersmidig tjänst för alla typer av avtal, sjukt bra för mig som inte har tid i att sätta mig in i massa lagar och annat, jag skapar en mall och copy paste:ar för varje ny kund och justerar små detal... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços jurídicos
  2. Serviço de empresa para empresa
  3. Empresa de software

Escrito pela empresa

With Docue you are able to create high-quality legal documents at the click of a button! 🪄 With over 130+ automated legal templates we've got you covered for all important business situations. Our experienced lawyers regularly update the templates to be compliant with legislative changes so you can focus on growing your business. 📑 All templates are drafted and maintained by experienced lawyers to stay up-to-date with legislative changes. E-sign and Docue Drive are also included! 🚀


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

91 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

The tool is really simple to use

The tool is really simple to use. I have had some issues with saving the changes to contract templates.

22 de novembro de 2024
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Resposta da Docue

Maisa, thank you for taking the time to leave us this review and for addressing your concerns regarding saving changes to your contracts. Please reach out to our customer support team at support@docue.com so that we can further help you with this.

Classificada 5 em 5 estrelas

Nopeaa, asiantuntevaa ja ystävällistä asiakaspalvelua

Asiakaspalvelu on aina varsin nopeaa, asiantuntevaa ja ystävällistä. Matalalla kynnyksellä tulee laitettua Docuen asiakaspalveluun viestiä, koska tietää, että saa nopeasti selvyyden johonkin itseä askarruttavaan asiaan. :-)

19 de novembro de 2024
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Resposta da Docue

Kiitos palautteestasi Emma koskien asiakaspalveluamme! Mahtava kuulla, että olet aina saanut vastauksen nopeasti sinua askarruttavaan kysymykseen.
Autamme myös jatkossa mieluusti kaikissa kysymyksissä joita sinulle herää! 😊

Classificada 5 em 5 estrelas

Exactly what I was looking for

I was looking for a contract creation tool that enabled contracts to be created from a contractor/freelancer perspective rather than the hiring company. Docue was exactly what I was looking for and easy to use. The onboarding team (Hannah) were also friendly and helpful. Would recommend!

18 de novembro de 2024
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Resposta da Docue

Thank you for taking the time to leave us this review! We're thrilled to know that Docue is exactly what you need for your contracts! 😊

Classificada 2 em 5 estrelas

En ollut edes kuullut koko palvelusta

En ollut edes kuullut koko palvelusta. Sen vuoksi vaikea arvioida. Kävin katsomassa että mitä palvelu pitää sisällään. Periaatteessa saattaisin tarvita tuollaista välillä. Nyt koska Foreca on muuttanut Finder palvelun maksulliseksi.

19 de novembro de 2024
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Resposta da Docue

Kiitos Virve palautteesetasi! Palvelumme on tarkoitettu erityisesti prosesseihin liittyen asiakirjan laadintaan, allekirjoitukseen ja hallintaan! 🙂 Mieluusti kerromme lisää palvelustamme ja sen ominaisuuksista asiakastukemme puolella osoitteessa support@docue.com.

Classificada 5 em 5 estrelas

Vahva suositus

Loistava palvelu josta löytyy todella laajasti juristien laatimia sopimusdokumenttipohjia erilaisiin tarpeisiin ja tilanteisiin.
Myös tyytyväinen palveluun mikä alkukäyttöönotossa Docuen puolesta otettiin yhteyttä ja tarjottiin.

25 de outubro de 2024
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Resposta da Docue

Kiitos Tessa arvostelustasi! Upeaa kuulla että palvelun asiakirjamallit ovat tulleet käyttöön. Samoin on erityisen mukava kuulla että tuo alkutaival on sujunut hyvin palvelun käytön kanssa.
Mikäli sinulla herää mitään kysymyksiä autamme mieluusti asiakastukemme puolella. 😊

Classificada 1 em 5 estrelas

Trapped in an Expensive, Useless Subscription – Feels Like a Scam

I initially signed up for Docue to help a friend draft a contract, thinking it was a quick trial, but it’s turned into a nightmare. As an Amazon seller, I have zero use for a legal document service, and I thought I canceled the trial right away. Fast forward, and I find myself locked into a ridiculous 12-month subscription at £46.80 per month for a service I’ll never use.

When I reached out to explain that this was an error, their response was laughable: an email offering to show me how I could use Docue. Use it how? I sell products online – I don’t need complex legal documents! It’s obvious they’re not concerned about customer experience, just about trapping people in costly subscriptions they can’t escape. If I stop paying, I’ll be sent to collections – effectively holding my finances hostage for a service that has no value to me whatsoever.

Avoid Docue like the plague unless you want to end up paying through the nose for something completely irrelevant and getting absolutely no support to cancel it. Honestly, it feels like a scam at this point.

9 de agosto de 2024
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Resposta da Docue

Robert,

We are sorry to learn that there has been a misunderstanding regarding the subscription terms for your Docue subscription.

While the 12 month commitment term is communicated on the pricing page, check-out page as well as in the order confirmation which was sent to you following the activation of your subscription we will be looking into ways of making this more clear.

To explore potential solutions, please reach out to our customer support team at support@docue.com.

Thank you for taking the time to adress your concerns.

Classificada 5 em 5 estrelas

Happy to recommend Docue!

Docue is a great tool for contract management and processes. The onboarding was quick and we got all the support we needed. There are lots of templates and there is flexibility to suit our specific requirements.

5 de novembro de 2024
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Resposta da Docue

Thank you Seppo for the review! We're happy to know Docue is becoming a go-to tool for you! 😊

Classificada 4 em 5 estrelas

The service is friendly and fast


The service is friendly and fast, with up-to-date contract templates available for drafting different business agreements. The support from lawyers for creating contracts is especially valuable for entrepreneurs whose expertise doesn’t lie in drafting contracts. A downside of the service is that the monthly payment is not possible. If you don’t have a constant need for contract drafting, the service can become slightly costly.

7 de novembro de 2024
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Resposta da Docue

Thank you Hannah for taking the time to leave us this review! We're happy that you're finding Docue valuable! 😊

Classificada 5 em 5 estrelas

Professional and smooth

With Docue, creating contracts and meeting minutes is incredibly easy. The service runs smoothly, the platform is user-friendly, and the visual design is clean and appealing. Customer service is quick, polite, and professional. I've been using Docue for three years and am very satisfied. I've also ordered some customized templates, which, given the efficiency they bring to our business, are quite reasonably priced.

7 de novembro de 2024
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Resposta da Docue

Samuel, thank you so much for taking the time to leave us this very positive review. We're so happy that you're finding Docue to be a useful tool for your business. 🤩

Make sure you check out our referral program in case you have buddies that might be interested in our service: https://app.docue.com/2/referral

Classificada 5 em 5 estrelas

Proactive customer service

Everything went great. The customer service was fast and friendly. I received instructions proactively, so I felt that I was being heard.

4 de novembro de 2024
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Resposta da Docue

Thank you Jenni for taking the time to leave us this review. It's great to know that you're happy with the service!

Classificada 1 em 5 estrelas

So misleading -only annual contract available

So misleading - You cannot just pay for one month and cancel - it will end up an annual contract. Docue signs up to an annual commitment at a higher price if you select "monthly commitment"
Thankfully I read these messages

4 de novembro de 2024
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Resposta da Docue

Narishta, we're sorry to hear you find our information to be misleading. Ehile the 12 month commitment is stated on our pricing page, in the check-out page as well as in the order confirmation which we send out immediately after a customer activates a subscription, we will look into way of making this more clear.

If you have any questions regarding our subscriptions our team will be able to help you either via our chat or email (support@docue.com).

Classificada 5 em 5 estrelas

We are satisfied users of Docue's…

We are satisfied users of Docue's ready-made document templates. The service is easy to use and clear to use. Continuous product updates and user support is very good. Electronic signature has opened up new opportunities for our business.

1 de novembro de 2024
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Resposta da Docue

Thank you Perttu for the positive feedback and we're pleased to know you're enjoying Docue!

Classificada 4 em 5 estrelas

Tilitoimitoyrittäjä

Hyviä asiakirjanpohjia. Asiakirjojen käytettävyys on parantunut. On myös helppo allekirjoituttaa omia asiakirjoja.
Olisi hyvä jos allekirjoittajista olisi rekisteri mihin saa tallentaa asiakkaan nimen ja sähköpostiosoitteen.
Olsii myös hyvä, jos perustitoihin voisi merkitä, että ensisijainen valinta allekirjottamiseen olisi vahva tunnistautuminen pankkitunnuksilla.

31 de outubro de 2024
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Resposta da Docue

Kiitos Martti, että laitoit meille arvostelun! Palveluamme kehitetään jatkuvasti joten on mahtavaa kuulla että olet huomannut näitä muutoksia myös ja palvelun käyttö toimii hyvin. 😊

Itseasiassa meiltä löytyy tuo toivomasi ominaisuus! Pystyt lisäämään yhteystietoja Docue-tilillesi tämän ohjeen avulla: https://help.docue.com/fi/articles/7548920-yhteystiedot-docue-tililla

Classificada 5 em 5 estrelas

Great legal docs service

User-friendly service for legal docs, e-sign and storage. Highly recommended.

15 de outubro de 2024
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Resposta da Docue

Thank you very much for the positive words, we're pleased to know you're enjoying Docue!

Classificada 1 em 5 estrelas

SCAMMERS AVOID

This company employs deceptive practices, burying crucial terms and conditions in fine print that customers rarely comprehend fully. They exploit this lack of understanding to execute unauthorized auto-renewals, even when subscriptions are explicitly cancelled. Despite multiple cancellation attempts—including one just a week after initial signup—no confirmation receipts are provided and the account plus auto-renewal remains active, leaving customers vulnerable to continued charges.

The company's tactics are further compounded by their failure to notify customers of impending renewals through email or other reminders. When confronted, they hide behind convoluted terms and conditions, refusing to issue refunds and effectively trapping customers in unwanted financial commitments.

I strongly advise against engaging with this company. Their business practices are not only unethical but potentially illegal, particularly within the EU and UK regulatory frameworks. As a result of their egregious conduct, I am considering legal action to challenge their operations and protect consumer rights.

Potential customers should be warned: involvement with this company is likely to result in financial loss and significant frustration. Their behavior represents a clear violation of consumer trust and possibly consumer protection laws with no genuine way to cancel a subscription, i have even screen recorded each time and still my account is active!

15 de outubro de 2024
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Resposta da Docue

We’re sorry to hear about your experience, as it’s our priority to ensure all our clients feel informed and confident in using our platform.

Our services are designed specifically for business-to-business (B2B) use and therefore align with laws applicable to B2B software.

If you could please send an email to support@docue.com a member of our team will be able to help you.

Classificada 5 em 5 estrelas

Docue on oivallinen apuväline asiakirjojen laadintaan ja hallintaan

Docue on erittäin helppokäyttöinen ja todella monipuolinen. Asiakirjapohjat ja apu löytyvät helposti tilanteeseen kuin tilanteeseen. Arvostan myös sitä, että asiakirjat jäävät talteen ja ne löytyvät tarvittaessa helposti yhdestä paikasta.

9 de outubro de 2024
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logótipo da Docue

Resposta da Docue

Kiitos Hanski arvokkaasta palautteesta palveluumme liittyen! Mahtavaa että palvelumme asiakirjamallit ja muut toiminnallisuudet ovat tulleet käyttöön ja helpottavat asiakirjojen laadinnassa ja hallinnoimisessa.😊

Classificada 1 em 5 estrelas

These guys sneakily add yearly renewal…

These guys sneakily add yearly renewal and charged my card without knowing. Despite requesting to not renew and refund, there is still no response for weeks. Terrible desperate attempt to selling

14 de setembro de 2024
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Resposta da Docue

Ahmer,

We are sorry to hear that you've had a negative experience with our automatic renewal process. We understand that this may have caused confusion.

To clarify, our terms of use outline that subscriptions automatically renew unless canceled before the renewal date. We apologise that this was not communicated effectively and are looking into ways of improving this.

Regarding your request for a refund, I looked into the matter and I can see that our team have been in touch with regarding this.

We value your feedback and are committed to improving our communication processes. Thank you for bringing this to our attention. 😊

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

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Leia mais sobre como processamos as opiniões na Trustpilot.

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