Dog Urns Opiniões 2

Purchased a large urn for my 32kg dog, small one arrived. I then disputed this immediately, and was the told I’d need to pay 50% for another to be delivered. Meanwhile, I was asked to weigh my dogs ashes, and shared the weight with Dog-Urns, they confirmed that they’d fit into a large one (which I confirmed twice). New urn arrived, and I could only fit three quarters of her ashes in.

I now have Kali (my dog) in two separate urns which I really didn’t want to do. Again, disputed this with them, and they said that’s send out another urn that’s even larger, but ascetically no where near as nice, yet I politely proceeded for the sake of having Kali in one whole place.

That urn was now ordered 6-weeks ago and nothing has arrived, no further comms at all.

Worth also noting that the two previous urns took around 4-weeks each to arrive.

ZERO STARS!
I ordered a small urn which was due to be delivered by the time our little dog had been cremated, but four weeks later it still hadn't arrived. I emailed the company after a week, and they asked me to wait a while longer. Another week passed & I emailed again. There were nothing but delay tactics in their responses. Eventually I asked for a refund and explained there was a level of distress in every order they receive due to the nature of their products. They replied asking if I would like a voucher instead, and choose another product from their site (which I declined). At no point did they explain the cause of the delay, instead they kept telling me it was on the way, which clearly it wasn't.
Our dog was 16½ years old, and losing him has been the most difficult period of my life. This company just added to my grief by fobbing me off, but worse than that I never did get the urn I had chosen and paid for (with a photo and inscription).
Eventually I did receive a refund, but that didn't ease the hurt of not having the urn. Huge disappointment in this company.