I had a really smooth and stress-free experience booking through Sykes Holiday Cottages via Rest Easy Group. The whole process was straightforward, clear, and easy to follow from start to finish. Co... Ver mais
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Well wow what can I say that hasn't already been said spotless comfortable beautiful everything thought of decor amazing views property amazing everything that you need and works kitchen well equipped... Ver mais
Great Lodge with balcony, hot tub, loved the balcony particularly with having 2 large Bullmastiffs was a great addition it allowed us to let the dog have freedom and open doors, very clean, ove... Ver mais
A empresa respondeu
Easy to find what you are looking for plenty of choice so you can get what you are looking for filters help narrow down your choices very good
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Dog Friendly Cottages, we've gathered over 35,000 professionally managed UK cottages that accept pets. Browse and book with ease, and save big on your next UK cottage break. Dog Friendly Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Big Cottages and Snaptrip.
Informações de contacto
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, Reino Unido
- 0203 637 0812
- support@dogfriendlycottages.co.uk
- dogfriendlycottages.co.uk
4,6
Excelente
3 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Well wow what can I say that hasn't…
Well wow what can I say that hasn't already been said spotless comfortable beautiful everything thought of decor amazing views property amazing everything that you need and works kitchen well equipped furniture inside and out all so much thought gone into it. The grounds a joy to be in I felt like the world had stopped. Eleanor owner just makes you feel you belong there(I wished I did)it's been a very long time since I felt so at home and comfortable away from home I did not want to leave it, in fact I walked into the cottage and left it once in 4 days we will absolutely be returning thank you Eleanor and Verity for your hospitality and sharing your beautiful property with us lee&jo
24 de abril de 2026
Opinião espontânea
Good price and easy to book.
27 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Easy to navigate and book
25 de abril de 2026
Resposta da Dog Friendly Cottages
Hi there,
Thank you so much for leaving us such great feedback from your recent visit to our website.
It is wonderful to hear you found it easy to use and book your holiday. We hope you have a fantastic trip away and we look forward to helping you book your next getaway!
Best wishes,
Chelsea
We stayed at Otters Cove over the…
We stayed at Otters Cove over the Easter weekend, and while the location and the lodge setting itself were absolutely spectacular, the experience was unfortunately let down by several issues.
On arrival, we were disappointed with the cleanliness of the interior, as well as the general standard of the furnishings and facilities, which felt quite subpar. We attempted to raise this immediately via email, but received no response. Calling the contact number wasn’t any more successful, as it repeatedly went to voicemail.
We also experienced problems with the TV, which was very outdated and not functioning properly. Although this was eventually addressed, it took around 24 hours to resolve, which was frustrating during a short stay.
Things worsened following Storm David, when we were left without hot water and heating for the remainder of our stay. Again, we tried contacting the team, but the phone line continued to go to voicemail, leaving us without support during a fairly uncomfortable situation.
Since returning home, I’ve made several attempts to follow up via email, simply hoping for a response or even an acknowledgment of the issues we encountered, but have received nothing.
It’s such a shame, as this place really could be spectacular with just a few improvements. A thorough deep clean throughout would make a huge difference, along with replacing the tired and heavily worn cooking trays and utensils, as well as the cheap cutlery and glasses. Small additions like a mirror in the master bedroom would also be helpful, and some proper outdoor furniture would allow guests to fully enjoy the incredible views.
At a price point of over £400 per night for a two-bedroom accommodation, we expected a much higher standard across the board. As it stands, the property felt sparse and somewhat unloved, which is disappointing given its potential.
Given the lack of response both during and after our stay, I feel it’s only fair to share this experience to make others aware.
3 de abril de 2026
Opinião espontânea
Resposta da Dog Friendly Cottages
Hi Karen,
Thank you for getting in touch regarding your recent experience at Otters Cove.
We have had a look into this and cannot find a booking for this property through ourselves under your name. We also have been unable to locate any missed calls or emails from yourself to our customer support team.
As a third-party booking platform, we don’t manage the property directly. However, the quality of the accommodation we feature is very important to us, and we’re happy to guide you on how to submit a formal complaint to the hotel via their managing agent so they can address your concerns and improve their service if the property booking was made through us here at Dog Friendly Cottages.
You can contact us anytime at support@snaptrip.com, and we’ll be glad to assist in passing your feedback on.
We truly appreciate you taking the time to share your experience and hope your next booking with Snaptrip is much smoother and more enjoyable.
Best wishes,
Chelsea
Fast and simple booking process
Fast and simple booking process, and a good choice of properties.
24 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Colin,
Thank you for your lovely review! We’re really pleased to hear you found the booking process fast and simple, and that you were happy with the range of properties available.
We hope you have a fantastic stay and look forward to helping you find your next dog-friendly getaway!
Best wishes,
Rebecca
You called me back to confirm if I…
You called me back to confirm if I wanted this. Nobody else does this! Great service!
22 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Bernol,
Thank you so much for your fantastic review! We’re really pleased to hear you appreciated the follow-up call, and it’s great to know it made a difference to your experience.
We really value your feedback and look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Booking was an easy process
Booking was an easy process . Good availability of properties . Wish I had booked a few months ago as prices were a lot cheaper .
22 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Liza,
Thank you for your lovely review! We’re really pleased to hear you found the booking process easy and that there was a good selection of properties available.
Prices can vary depending on demand and availability, so booking earlier can sometimes help secure the best rates – but we’re glad you found something that worked for you.
We hope you and your four-legged companion have a fantastic stay, and we look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Resposta da Dog Friendly Cottages
Hi John,
Thank you so much for your great review! We’re really pleased to hear you found the process quick and easy, and that the website was simple to use.
We hope you have a fantastic stay with your four-legged companion, and we look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Filed 3 times to take booking.
You failed to take the booking on the first attempt. You then failed to take the payment on the second. You passed the details of the booking over to cottages.com with the wrong information. You failed to supply the payment information. So my booking has now been cancelled. I will try again.
18 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Tony,
We’re really sorry to hear about the frustration you experienced with your booking and completely understand how disappointing this must have been.
As a booking platform, reservations and payments are processed through our partner systems, and on rare occasions technical issues can occur between systems. That said, we absolutely appreciate how frustrating this experience has been for you.
Please contact us at support@dogfriendlycottages.co.uk with your booking details so we can look into exactly what happened and help ensure this is resolved for you. We’d also be very happy to assist if you’d like help rebooking your stay.
Best wishes,
Rebecca
Simple, Clear, and Reliable Booking Process
I had a really smooth and stress-free experience booking through Sykes Holiday Cottages via Rest Easy Group. The whole process was straightforward, clear, and easy to follow from start to finish. Communication was excellent, and it was reassuring to know there’s a dedicated Customer Success Team available if needed.
Everything was well explained, and I felt confident that any queries or changes could be handled quickly. It made the whole booking experience feel simple and well supported. I wouldn’t hesitate to book again—highly recommend! 😊
19 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Caroline,
Thank you so much for your wonderful review! We’re really pleased to hear you found the booking process smooth and stress-free, and that everything felt clear and well supported from start to finish.
It’s great to know our team gave you confidence throughout, and we’ll be sure to share your lovely feedback with them!
We really appreciate your recommendation and look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Good site easy to find what you want.
Easy to find what you are looking for plenty of choice so you can get what you are looking for filters help narrow down your choices very good
19 de abril de 2026
Resposta da Dog Friendly Cottages
Hi David,
Thank you so much for your fantastic review! We’re really pleased to hear you found it easy to find what you were looking for and that the filters helped narrow down your choices. It’s great to know the range of properties made it simple to find the right stay.
We hope you have a wonderful trip and look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Very easy to navigate website and book…
Very easy to navigate website and book cottage
18 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Carl,
Thank you so much for your fantastic review! We’re delighted to hear you found the website easy to navigate and the booking process straightforward.
We hope you have a wonderful stay and look forward to helping you find your next dog-friendly getaway!
Best wishes,
Rebecca
Easy!
After hours of searching on a number of booking sites, it was so straight forward to book our next dog friendly break.
16 de abril de 2026
Resposta da Dog Friendly Cottages
Hi John,
Thank you so much for your wonderful review! We’re delighted to hear that you found booking with us straightforward. That's exactly what we aim for!
We hope you and your furry friend have a fantastic break, and we look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Resposta da Dog Friendly Cottages
Hi Alyson,
We're happy to hear that you found our website easy to use. It is great to hear it went smoothly.
We look forward to helping you book your next trip.
Best wishes,
Chelsea
Great website as so easy to use.
14 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Susan,
We're happy to hear that you found our website was easy to use, we appreciate you taking the time to leave the feedback.
We hope you enjoy your holiday, and we look forward to helping you book your next trip!
Best wishes,
Chelsea
Haven’t even been in my holiday yet
Haven’t even been in my holiday yet . I’ve paid and got a ref no but no e mail or anything to confirm or info . Spent 40 mins on hold trying to ring someone - no answer . Have e mailed and still no answer . Very poor customer service .
10 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Deidre,
Thanks for leaving us some feedback from your recent booking on Dog Friendly Cottages.
I’ve looked into this for you and can see that your first contact with us was yesterday, when my colleague advised you to reach out to the Property Manager regarding your booking confirmation. As a third-party listing agent, we’re unfortunately unable to provide booking confirmations directly, as these are issued by the Property Manager who handles the booking and payment.
We’ve also checked our records and haven’t received any previous emails or previous missed calls from you.
If you need any further assistance in contacting the Property Manager or obtaining your confirmation, please don’t hesitate to get in touch, we’re more than happy to help. You can reach us at support@snaptrip.com.
Best wishes,
Chelsea
Great stay at the cottage
Duckdown cottages in Whitby by Finest Retreats
10 de abril de 2026
Opinião espontânea
Resposta da Dog Friendly Cottages
Hi Charlotte,
Thank you for taking the time to give us some positive feedback. It is wonderful to hear you had a great stay at the Duckdown Cottage.
We look forward to helping you book your next trip away.
Best wishes,
Chelsea
Quick and convenient to book
10 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Em,
We're happy to hear that booking was quick and convenient for you.
Thank you for your positive feedback, we hope you have a lovely stay.
Best wishes,
Chelsea
Easy to book only took seconds!!
Easy to book only took seconds!!! So nice to find somewhere like this for a family gathering it’s made my day.
9 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Kathy,
We're so happy to hear that booking was easy and quick, it's wonderful that you found somewhere suitable for your family gathering.
We appreciate your positive feedback, we hope you have a lovely time on your trip.
Best wishes,
Chelsea
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