Dolphinradar Opiniões 6

Resposta da Dolphinradar

Há 6 dias

Hi Aura, thank you for your feedback and for sharing your experience with us.
We're glad DolphinRadar was helpful for you. To clarify a couple of points: our reports are generated on a weekly cycle, which means the data you see reflects the previous week's activity. This is by design to ensure accuracy and completeness. Regarding liked posts, DolphinRadar monitors publicly available activity, so visibility depends on the target account's privacy settings and Instagram's own data availability.
We understand the pricing concern and appreciate your honesty. If you'd like to discuss your plan options or have further questions, please don't hesitate to reach out to our support team. We're always happy to help.

Resposta da Dolphinradar

Actualizada há 6 dias

Hi Emilie, we're sorry to hear about your experience and appreciate you taking the time to share it.
All subscriptions can be canceled directly from your Dashboard under Settings > Cancel Subscription. If the subscription doesn't appear in your account, this may be related to the login method used (for example, if you signed up with Apple ID, the account may differ from a regular email login).
Please reach out to us at info.dolphinradar@gmail.com with the email address or login method you used when subscribing, and our team will locate your account, assist with cancellation, and address any billing concerns.

Resposta da Dolphinradar

Há 6 dias

Hi Paul, thank you for reaching out. We understand how concerning an unexpected charge can be.
DolphinRadar uses Stripe as our payment processor. Depending on your bank and card issuer, charges may appear under a different merchant name or location (such as Singapore), which is related to the payment processing entity and not our company. We do not store any payment information on our end.
We'd like to review your case in detail. Please contact us at info.dolphinradar@gmail.com with the email address you used to register, and we will investigate and help resolve this promptly.

Resposta da Dolphinradar

Há 6 dias

Hi Luca, we're sorry to hear about your experience.
Our Unfollower Tracker offers two modes: Fight Back (a one-time report) and Guardian Mode (ongoing monitoring). If the tool didn't perform as expected, it may be related to the target account's privacy settings or a sync delay. We'd love the chance to look into this.
Regarding cancellation, you can cancel anytime from Dashboard > Settings > Cancel Subscription. If you encountered any issues with this process, please contact us at info.dolphinradar@gmail.com and we'll assist you right away.

Resposta da Dolphinradar

Há 6 dias

Hi Omar, thank you for sharing your feedback. We're sorry the Unfollower Tracker didn't meet your expectations.
This tool works by comparing your current follower list against previous snapshots. For the most accurate results, Guardian Mode provides continuous tracking over time. A single report may have limited data if the account was just added. If something didn't work properly, we'd like to investigate.
Please reach out to us at info.dolphinradar@gmail.com with your account details, and our support team will review your case and help find a solution.

Resposta da Dolphinradar

Há 6 dias

Hi Alex, thank you for your feedback. We're sorry to hear about your experience.
DolphinRadar offers several different tools, each with its own subscription plan. If you subscribed to one product but expected features from another, the confusion is understandable, and we apologize for any lack of clarity. Each tool's pricing and included features are listed on its respective page.
We'd like to help sort this out. Please contact our team at info.dolphinradar@gmail.com with your account email, and we'll review your subscription and make sure you have access to the features you paid for.