Donatedirectly Opiniões 34

Resposta da Donatedirectly

20/03/2026

Aww we’re so glad you love it 😊

Thank you so much for your patience and for supporting the people of Gaza, it truly means the world to them ❤️

We’re really happy to hear you enjoyed the dates and the tin, and that it brought that bittersweet connection.

And if you ever need a refill, you know where we are 😉
👉 shop.donatedirectly.com/products/date-tin-refills

Thank you again for your support 🙏

Resposta da Donatedirectly

13/03/2026

Thank you for your review and we are sorry to hear about the confusion and frustration caused.

Once parcels are handed over to the courier they are unfortunately outside of our direct control. However we absolutely want to get this sorted for you as quickly as possible.

Please could you email us at info@donatedirectly.com
with your phone number and a convenient time to call, quoting Order #13768, and a member of our team will contact you directly to look into the tracking and resolve this properly.

We appreciate your patience and thank you for your support.

Resposta da Donatedirectly

13/03/2026

We sincerely apologise for the frustration this situation may have caused.

This is certainly not the experience we want anyone to have and we take concerns like this very seriously. If you would prefer not to receive phone calls from us, please email info@donatedirectly.com
with the phone number you would like removed, and we will ensure it is taken off our contact list as soon as possible.

Thank you for bringing this to our attention and allowing us the opportunity to resolve it.

Resposta da Donatedirectly

24/02/2026

Thank you for taking the time to check and for trusting the process 🙏🇵🇸

We completely understand wanting assurance that your purchase genuinely supports the farmers who deserve it. That’s exactly why we do this, to make sure the impact reaches the people on the ground in Jericho.

We’re also really pleased your enquiries were handled quickly and respectfully. That’s how it should be.

And if you ever need a refill, you know where we are 👇
https://shop.donatedirectly.com/products/date-tin-refills

Resposta da Donatedirectly

24/02/2026

We’re really sorry for the frustration this caused you. You’re absolutely right to expect clear communication and timely resolution, especially when the items were intended as gifts.

There was a delay during a very high-volume dispatch period and the courier tracking did not update as expected, which understandably made the situation worse. That’s on us to manage better.

We can confirm your refund is completed, and it should appear in your account now.

We genuinely apologise for the inconvenience and the back and forth you experienced. That is not the standard we aim for.

If there is anything further you need, please let us know and we will prioritise it.

Resposta da Donatedirectly

24/02/2026

Thank you so much for supporting the people of Palestine, it truly means the world to us 🙏🇵🇸

We’re so glad you loved the tin and artwork, and even happier the dates delivered too. Proper, plump Medjools straight from farmers in Jericho.

We’ll pass your kind words on to Aisha, she’ll really appreciate that shout out.

And when you’re ready to order again or need a refill, you know where we are 👇
https://shop.donatedirectly.com/products/date-tin-refills

Resposta da Donatedirectly

19/02/2026

Thank you so much for your kind words 🤍

We’re so glad you loved the dates. That genuinely means the world to us and to the families and farmers in Gaza who benefit from every order.

And when you’re ready for a refill, you know where to find us 😊
shop.donatedirectly.com/products/date-tin-refills

Resposta da Donatedirectly

17/02/2026

Thank you so much for your honest and balanced review 🤍

We’re really glad you felt they were worth the wait, that genuinely means a lot to us and to the farmers and families in Palestine who benefit from every tin purchased.

Just to clarify for anyone reading, the personalised sleeve was always our original concept and intention from the very beginning. The design is professionally printed as a bespoke sleeve for each order and carefully wrapped around the tin. This allows us to customise names and messages efficiently, especially during high demand periods like Ramadan.

Printing directly onto metal tins at individual level would be extremely expensive and would significantly increase the price, meaning we wouldn’t be able to keep the product accessible while still supporting people in Palestine. The sleeve model allows us to personalise at scale while keeping the mission affordable and impactful.

We truly appreciate the feedback and the support ❤️

Resposta da Donatedirectly

17/02/2026

Thank you so much for this thoughtful and understanding review 🤍

We truly appreciate you recognising the logistics involved and the fact that we’re not operating at Amazon scale. Every tin is prepared with care and every order supports Palestinian farmers and families directly, so your patience genuinely makes a difference.

We’re so glad you’re happy and that it felt worth the wait. That means everything to our small team.

And when you’re ready for a refill, you know where we are 😊
shop.donatedirectly.com/products/date-tin-refills

Resposta da Donatedirectly

12/02/2026

Thanks for taking the time to share your concerns.

We absolutely do not support repeated or unwanted calls. That’s not how we operate.

Donate Directly is a US based transparency and fundraising platform. We work alongside registered charity partners, including Euro Relief UK Charity No. 1197389, who handle regulated UK delivery and compliance.

If you’ve heard from us, it would usually be because you’ve attended one of our events, purchased our Palestine dates, or previously donated to one of our campaigns. We work with some of the most established and well known charities in the UK to ensure donations are delivered properly and transparently.

If someone has asked to be removed from our contact list, that request should be actioned. Full stop.

We do not ignore data removal requests and we do not knowingly contact anyone daily from different numbers as described.

Please email info@donatedirectly.com
or call our UK support line on 020 3355 8587 with the number in question so we can investigate and permanently suppress it from our system.

We are always happy to correct any genuine error.

Being direct is kind of our thing.

Resposta da Donatedirectly

11/02/2026

Thank you so much for your beautiful words, it truly means the world to us. 💛

We’re so glad you loved the dates and even more grateful that you chose to stand with the people of Palestine. That really is what it’s all about – premium Medjool dates and direct support for Palestinian farmers and families. 🇵🇸

Win, win indeed.

And if you need a refill… you know where we are 😉
shop.donatedirectly.com/products/date-tin-refills

Resposta da Donatedirectly

10/02/2026

Thank you for your comment.

Donate Directly is a transparency and giving platform. On-the-ground aid is delivered through fully registered charity partners. For example, our Gaza response is delivered via Euro Relief UK Charity No. 1197389, who handle compliance, governance and regulated distribution inside Gaza.

We provide the technology, tracking and public proof layer so donors can see where funds go. Delivery evidence, videos and reporting are shared openly across our channels.

We do not profit from disaster. We exist to reduce waste and increase transparency.

If you would like specific partner documentation, we are happy to provide it.

Transparency matters. That is exactly why we built this model.

Resposta da Donatedirectly

9/02/2026

Thank you so much for this incredibly thoughtful and heartfelt review.

Your words truly mean more to us than you know. The intention behind your order, to consciously support the people of Palestine, is exactly why this project exists. We’re deeply grateful for your patience, your empathy, and your perspective, especially in a world where it’s easy to forget our privilege.

Knowing that you chose gratitude and compassion over frustration reminds us why this work matters. Thank you for standing with Palestinian farmers, for your understanding, and for taking the time to share such a powerful reminder for others.

May you always be rewarded for your kindness and intention. ✨

Resposta da Donatedirectly

9/02/2026

Thank you for your support and for your incredible understanding.

We truly appreciate you recognising the realities behind where these products come from and the circumstances Palestinian farmers are facing. Your patience, empathy, and solidarity mean a great deal to everyone involved in making this possible.

Thank you for standing with Palestine and for reminding others of the importance of perspective and compassion. 🇵🇸

Resposta da Donatedirectly

9/02/2026

Thank you for sharing your concerns and we’re genuinely sorry for the frustration and disappointment caused.

We completely understand why the lack of a clear delivery date would feel worrying. The delay has been due to an exceptionally high volume of orders combined with the fact that each personalised Date Tin is prepared one by one, which has taken longer than we ever anticipated. That said, we accept that our communication should have been clearer earlier and we apologise for that.

We want to reassure you that this is not a scam. Orders are being fulfilled and dispatched, just slower than planned, and all donations and purchases are handled transparently as intended. Your concern about trust is valid and we take it seriously.

You can also see our ongoing work, fulfilment updates, and impact directly on our social media channels by searching DonateDirectly, where we regularly share behind-the-scenes updates and on-the-ground content.

So we can properly look into your specific order and give you a clear update or resolution, please email us directly at info@donatedirectly.com
with your order number and details. We’d really like the chance to put this right for you.

Thank you for raising this and for initially wanting to support the initiative. We truly regret that the experience hasn’t matched that intention yet. 🤲🏼💛

Resposta da Donatedirectly

9/02/2026

We’re really sorry for the wait and for the frustration this has caused.

We’re currently working through a very high volume of orders, and as many items are prepared and personalised one by one, some orders are taking longer than expected. We completely understand how disappointing this is and apologise for keeping you waiting.

So we can properly look into your order and give you a clear update, please email us at info@donatedirectly.com
with your order number and details. We’ll be more than happy to check this for you and assist further.

Thank you for your patience and understanding. 🤲🏼💛