“Mum, your skin looks different this morning… so smooth and beautiful!” Honestly, what better review could you ask for than that from your 10-year-old, looking at you the morning after you’ve take... Ver mais
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Leia as opiniões dos outros
I’ve absolutely loved using Dr.Delagen! It’s made such a noticeable difference to my skin and has taken years off my face. My complexion looks smoother, brighter, and much more youthful. I do have... Ver mais
A empresa respondeu
As someone over 65 who has tried countless skincare brands, I can confidently say that Dr. Delagan stands alone. These superior products genuinely deliver on their promises. My current routine consi... Ver mais
A empresa respondeu
Dr Delagen delivers on customer service, shipment and this product which I love. Plumping Serum with PDRN, Retinol, Adenosine, Niacinamide and a 5-Peptide Complex. I've tried other PDRN products w... Ver mais
A empresa respondeu
4,6
Excelente
386 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Yes yes yes!!!!
Got a rough start but it was promptly resolved...love all of the products I purchased...the mask is amazing..smaller pores after one application..the plumper and gold elixer are amazing...I mix a dropper of each in my hands and apply to my face neck hands and elbows....love these products!
23 de novembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your wonderful review! We’re glad everything was quickly resolved and that you’re loving the mask and serums 💗 Smaller-looking pores and smoother skin after application sound amazing. We’re always here if you need anything!
Product is amazing
Product is amazing ! I use it every night, skin looks smooth , shiny and pores are almost invisible , game changer !!!
7 de dezembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your review! We’re so happy to hear you’re loving the product and seeing smoother skin and refined pores — such a great result 💗 We appreciate you!
Smells like aftershave goes on like glue
Was looking forward to this but it was horrible. It smells like an old man’s aftershave and is like putting Elmers glue all over my face, which I’m pretty sure would have the same effect.
I will never buy this again. I couldn’t get the stink off my face all day, very disappointed!!
5 de dezembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
We’re really sorry to hear about your experience and appreciate you sharing this feedback. Scent and texture can definitely feel very different from person to person, and we’re sorry this wasn’t a good match for you.
The order was never delivered
Update to the original review below. After repeated contact attempts and the original review the company did resend the order which arrived. The quality of the merchandise was fine, but the month-long delay was a concern. Perhaps this was an aberration. My daughter previously ordered from this seller and her order arrived on time.
Original review:
The order was never delivered. The company claimed the order was with local shipper, but the shipper never received the order. The company responded at first, but then stopped responding. Seems like a scam.
31 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
We’re very sorry for the frustration you experienced and we completely understand your concern. We’ve been in touch with you via email and, as discussed, we already sent a replacement order free of charge to make this right. Could you please let us know if you have now received the replacement? Tracking says Delivered last Dec. 13.
Great Company
Unlike some other companies, this one listens to any issues or needs, answers your questions, and works with its clients to resolve them. Very prompt in getting back in touch. I enjoy a company with a heart, with sincerity and kindness. I have tried many companies' products that don't work for me. This one did on the 1st try. I came back to order 3 more items.
22 de novembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your kind words! It means a lot to hear that you felt listened to and supported, and we’re so glad the products are working well for you 💗 We truly appreciate your trust and your repeat orders — we’re always here if you need anything!
I was so excited to recieve my Skynglow…
I was so excited to recieve my Skynglow Mask, The very 1st night I slept with it on, I woke up and looked in the mirror and could visibly see the Wonderful Hydration and less appearance of wrinkles and fine lines I was ecstatic! Ty all at Skynflow
15 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely review! We’re so happy you noticed great hydration and softer-looking fine lines after your first night using the mask 💗 We appreciate you and are here anytime you need us!
Worst Customer Service I have ever…
Worst Customer Service I have ever experienced! Went back and forth thru 5 emails to get return information. They demanded pictures—kept asking questions—then gave me an address to return to China!!! Stay away from this company. Any problems and you’re out all your money.
3 de novembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
We’re very sorry to read this and understand how frustrating the experience felt. For quality and safety reasons we do sometimes request photos so we can properly assess the issue and prevent it from happening again. We have already been in contact with you and, on November 20th, we also sent you a refund. If anything is still unresolved, please reach back out to us — we’re here to help and want to make sure this is fully sorted for you.
Absolutely love love love the collagen…
Absolutely love love love the collagen restoring mask!! My skin feels amazingly soft and plump. I have just ordered more Skynflow products. Can’t wait to use them.
15 de novembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely review! We’re so happy you’re loving the collagen restoring mask and that your skin feels soft and plump 💗 We truly appreciate your new order and can’t wait for you to enjoy the rest of your products!
La maschera è ottima ma..
La maschera è ottima, applicata tutta la notte lascia una pelle radiosa e con attenuazione d rughette al mattino! Unica pecca i tempi di spedizione troooooppo lunghi! Ho ordinato il 13 ottobre ed oggi 28 ottobre ancora non ho ricevuto nulla! Se non ci fosse questa pecca sarebbero davvero eccezionali
13 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Grazie mille per la tua recensione! Siamo felici che la maschera ti stia piacendo e che la pelle al mattino risulti più luminosa e liscia 💗 Ci dispiace molto per i tempi di spedizione più lunghi del previsto. Stiamo lavorando per migliorare questo aspetto. Se il tuo ordine non è ancora arrivato, contattaci pure e lo controlleremo subito per te.
I ordered 1 bottle only as you just…
I ordered 1 bottle only as you just dont know if it will work.
Im glad only 1 was bought as I followed the instructions and the product didn't work.
Customer service will not give you a refund as they state under FDA guidelines if a bottlen is opened they can not issue a refund which to be honest should be reviewed as customers will only but 1 to test the product and if it doesn't work should be entitled to a refund. (to try the product you need to open it!)
I wouldnt buy again.
In reply to their comment, in your email there was no 90 day comment at all and I also stated I followed the instructions of your normal skin routine and then application over night! I used the product 4 nights in a row and didn't see any changes. I didn't mind that it didn't work but I do mind you stating in your comment you don't know what Im complaining about! How rude.
I think you need to have a change in approach as a retailer as I have also worked in retail for decades and haven't spoken to customers the way you just did.
The review is an honest review on your product and I hope this doesn't happen to others. Cheers
23 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Hi Theodora,
First of all, it’s absolutely standard practice that we cannot accept returns of opened cosmetic products. This is not a personal decision by our brand, it’s a basic hygiene and safety rule followed by every legitimate skincare company worldwide.
We would have, of course, accepted the return of any unopened items, but in your case, you ordered and used only one tube, so there was nothing else to return.
And to be completely transparent — we’d challenge anyone to go to a supermarket, buy a face cream, open it, use it, and then try to return it just because “I didn't like it.” It simply doesn’t happen anywhere. The same respect that people have for physical stores should also apply to online brands. How do you expect us to resell a product that you’ve already used?
Now, regarding your claim that the product didn’t work, we don’t doubt your personal experience.
However, we had no opportunity to verify how you used the product. Skincare results depend heavily on proper and regular use — and it’s not realistic to expect visible results after minimal or inconsistent application like 4 days, even though some clients do see results after the first application.
That said, not all skincare products can work for everyone in the same way, and that’s perfectly normal. We have hundreds of verified customers who absolutely love their results, but of course, everyone’s skin is different.
Lastly, we want to remind you that you were offered our 90-Day Results or Refund Program, which was created exactly for cases like this — to give customers a fair chance to test the product over time (please check your inbox for our message from October 27). You personally decided to write this review after our message..
We are surely very sorry for your experience but at this point, it’s honestly unclear what you’re complaining about. We have been fully transparent, respectful, and compliant with hygiene, safety, and customer protection standards at every step.
Fantastic products.
WOW. As an older woman, I purchased the overnight peel off mask and received the elixir serum, plumping serum and the pink gel mask…..probably rates as my best skin product purchase EVER. The serums in conjunction with the peel off mask have definitely softened the marionette lines and wrinkles and my skin looks generally softer, plumper and more hydrated. Totally hooked.
23 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for this amazing feedback! We’re thrilled to hear you’re loving the full routine and seeing such a difference in softness, hydration, and plumpness. It truly means a lot to us that this has been your best skincare purchase 💛✨
They work…
I purchased Synflow products a couple of weeks ago and immediately used them and straight away my skin looks and feels different. My skin looks fresh and hydrated. I would strongly suggest you purchase them because they actually work. I am going to purchase more products in the future Also Jessica from customer service was very helpful with an issue I had and solved it straight away.
Thank you
Ann-Marie
23 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely message, Ann-Marie! I’m really happy I could help resolve your issue quickly and that you’re enjoying your Skynflow products. It means a lot to hear your skin is feeling fresh and hydrated. Thank you for your trust 💛✨
Love this!
I use the amping and elixir serum with the collagen mask and my skin has never felt so soft. I love it! Very good customer service and fast shipping. Very happy with my choice to try skynflow.
27 de setembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely feedback! We’re so happy to hear you’re loving the serums and collagen mask and that your skin feels so soft. It also means a lot to know you’re happy with our service and shipping 💛✨
I bought the Collagen & Niacinamide…
I bought the Collagen & Niacinamide restoring mask, not expecting much as I had bought various magic potions before. I used this mask for the first time and I must say I was very impressed. The lines around my mouth and jowls were noticeably reduced, I thought I had had filler. Surprisingly, the effect lasted for many days which I didn't expect. I'm convinced this is a great product, much better than others I have paid a fortune for.
13 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for sharing your experience with us 💛 We’re thrilled to hear you were pleasantly surprised and saw such noticeable results, especially around your mouth and jawline. It’s amazing to know the effect lasted for days and exceeded your expectations. We truly appreciate your trust and kind recommendation ❤️✨
overnight collagen and pink serum
I currently use the overnight collagen mask and the pink serum. Both products are easy to apply and feel great on my skin. Customer service with this company is great..prompt and supportive. I have recommended these products to friends who also love them.
13 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely feedback 💛 We’re so happy to hear you’re enjoying both the overnight collagen mask and the pink serum. It’s wonderful to know your experience with our customer service has been positive as well ❤️✨ We truly appreciate your recommendations to your friends—it means a lot to us!
Skynflow's collagen face mask
Skynflow's collagen face mask is easy to use and fun to peel off in the morning. I noticed straight away that my skin looked more hydrated and that the fine lines around my eyes were definitely reduced. I'm impressed that the product does what it says and will definitely continue using it.
10 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely feedback 💛 We’re so happy to hear you’re enjoying the collagen mask and noticing your skin looks more hydrated and smooth. It means a lot that you’re seeing real results and feel confident continuing to use it ❤️✨
Amazing products and excellent value for money
I was a total sceptic and half-expected my money to disappear into the ether never to be seen again, or to receive some rubbish Temu-like product. SO SO WRONG on both accounts.
Products turned up within a week, and wow! The mask has made an incredible difference to my skin. It was noticeable after the very first use and continues to get better week after week. I also love the peptide serum. Can't say enough good things about these products. 5 stars all the way.
1 de outubro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your honest and amazing feedback 💛 We’re thrilled to hear your order arrived quickly and that the mask has made such a noticeable difference from the very first use. It’s also wonderful that you’re loving the peptide serum ❤️✨ We truly appreciate your support and 5-star recommendation!
My feedback is definitely positive
My feedback is definitely positive. I’ve tried many different creams and masks in the past, but I’ve never seen such clear results as I have since I started using your products. My friends keep asking me if I’ve had any cosmetic treatments, and they’re always amazed when I tell them I haven’t. They immediately ask me for the link so they can order the same products I use.
30 de setembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your wonderful feedback 💛 We’re thrilled to hear you’re seeing such clear results and that people are noticing the difference in your skin. It means a lot that your friends are also interested in trying the products ❤️✨ We truly appreciate your support and recommendation!
Have been using the Skynflow
Have been using the Skynflow, for nearly 3 weeks now , every night , can see a huge difference in my skin , wrinkles are getting faint, and the skin seams tighter. I am hooked will definitely buy again .
29 de setembro de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your lovely feedback 💛 We’re thrilled to hear you’re already seeing a big difference in your skin and that it feels tighter and smoother. It means so much that you’re enjoying the results and feel hooked on the routine ❤️✨ We truly appreciate your support and can’t wait to have you back again!
Prodotti eccezionali
Ho già fatto il secondo ordine perché questa maschera notte è davvero fantastica! 🌙✨
La applico 3 volte a settimana la sera, una volta rimossa al mattino, la pelle è visibilmente più luminosa, liscia e senza imperfezioni. Un vero trattamento rigenerante notturno che lascia il viso radioso e curato senza bisogno di troppi altri prodotti. Consigliatissima!
30 de maio de 2025
Opinião espontânea
Resposta da Dr.Delagen
Thank you so much for your wonderful feedback 💛 We’re thrilled to hear you’re already on your second order and loving the overnight mask. It’s amazing to know your skin feels brighter, smoother, and more radiant after each use ❤️✨ We truly appreciate your recommendation!
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