I am a strong supporter of usibg technology. I am sure that by using this technoly the NHS will save millions on postage costs and time. The post is not as reliable as it used to be! Most people with... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Alwsys available. Their contacts can always make meeting times at ones i can manage ie not early mornings. Exceptionsl service from doctors to reception.
A empresa respondeu
Everything is explained on the pages visited which is very excellent and reassuring. to a oldie oldlie like myself am 80 yrs it is great to find out on here and find how easy it is to complete everyth... Ver mais
A empresa respondeu
Dear Appointments Team, I am writing to cancel my upcoming appointment at Ealing Hospital. Unfortunately, I am unable to attend as the location is too far for me to travel at this time.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Informações de contacto
Reino Unido
- support@drdoctor.co.uk
- drdoctor.co.uk
4,3
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to remember when next appointment…
Easy to remember when next appointment is.
19 de abril de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Resposta da DrDoctor
Dear Jennifer,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I thought it was quite easy to change…
I thought it was quite easy to change my contact details but I have not so far been able to see the letter you sent.
18 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Josie,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you can look at this page on the support site, this should help you locate the letter you are referring to https://drdoctorsupport.zendesk.com/hc/en-gb/articles/20857841836306-Why-Can-t-I-Find-My-Letter-Online.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Resposta da DrDoctor
Dear Brenda,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Resposta da DrDoctor
Dear Maria,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Resposta da DrDoctor
Dear Adrian,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Well done
Well on time, and the procedure was carried out professionally and with care.
16 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Sherif,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Alwsys available
Alwsys available. Their contacts can always make meeting times at ones i can manage ie not early mornings. Exceptionsl service from doctors to
reception.
9 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Mark,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
How easy and convenient to use
How easy and convenient to use, thank you very much.
16 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Eddie,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very useful as an easy appointment…
Very useful as an easy appointment reminder to confirm
15 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Iain,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Resposta da DrDoctor
Dear Simranjeet,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Great expdrience
14 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Irina,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Nice and easy to use
14 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Susan,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Straight Forward & Easy
Very easy to understand and know what to do.
14 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Karen,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Technology usage
I am a strong supporter of usibg technology. I am sure that by using this technoly the NHS will save millions on postage costs and time. The post is not as reliable as it used to be! Most people with the technology will appreciate the NHS's efforts in this respect. There will of course be some resistance to this move but I feel that time and experience will overcome sny objection.
13 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Malcolm,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Vadana babu appointment possible for…
Vadana babu appointment possible for next week???
13 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Radheshkumar,
Thanks for your feedback however we are unable to sort appointments here through the feedback service. To get assistance on appointments you can either speak to the appointments team at your hospital or you can speak to our support team through the link below.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I get the appointments on time as I get…
I get the appointments on time as I get a letter a week after the appointment ßo that's not right 👍
13 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear June,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Fantastic staff
7 de abril de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Baso,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Misleading advice
Following a recent fall I was given an appointment at my local fracture clinic for the following day to have my arm put into a plaster cast. DrDoctor then sent me several reminders about my appointment and in every single message I was told that my appointment was virtual and that I did not need to attend in person! What on earth was I expected to do, watch a video and then plaster my own arm maybe? Total rubbish
14 de março de 2026
Opinião espontânea
Resposta da DrDoctor
Dear Norma,
We are sorry to hear that you have had a negative experience, as this was an appointment scheduled by the hospital and this is a review for DrDoctor we are unable to rectify the issue. If you want to get in touch with our support team however we will get you in touch with the right people to make progress in getting you all sorted! The details to speak with our support are provided below.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I suddenly receive a text message…
I suddenly receive a text message mentioning NHS Humber and asking me to read a letter, closely followed by a reminder. I did what I normally do and tried to look on Patient Access and on NHS login, there was nothing there. I returned to the text and discovered it was asking for name DOB etc - I have always been told not to give this info to unknown contacts. How are people expected to trust in something they have had no notification of? Why do we need a third separate login process for people who are already dealing with illness?
7 de abril de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.