Ich bin Keyboarder, habe aber vor 8 Jahren begonnen auch Schlagzeug zu lernen. Bisher habe ich auf einem akustischen Set Pearl Decade gespielt, wollte aber um mir mehr Soundflexibilität zu geben und T... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ein großes Lob an Drum-Tec's hervorragenden Kundenservice. Für mein vor etlichen Jahren dort erworbenes Roland TD50 stand mir Marcus vom Sales & Sound Design selbst jetzt noch zu Einstellungsproblemen... Ver mais
A empresa respondeu
Ich bin absolut begeistert von der detaillierten, geduldigen und dazu auch noch freundlichen Beratung im Geschäft vor Ort. Bei mir ging es darum einen komplett neuen Beckensatz zusammenzustellen... Ver mais
A empresa respondeu
Ich bin großer Fan von Drum-tec!!! Habe dort als E-Drum Laie nahezu mein gesamtes E-Drum Set gekauft und viele Teile meines akustischen Sets dort verkauft! Die Beratung und der Versand und auch der A... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LIFE is DRUMS — that’s drum-tec. Since 2004, we’ve been the go-to destination for drummers who don’t want to simply click and hope, but who want to understand, feel, compare, and choose the perfect setup. drum-tec is Northern Germany’s largest drum store and one of Europe’s largest dedicated drum specialists — 100% focused on drums, e-drums, pads, modules, cymbals, hardware, accessories, and since 2024 also an expanded high-end acoustic drum range. What makes us different is the combination of real-world drummer expertise and a huge, carefully curated selection. We don’t do five-minute advice. We take the time to find what truly fits — whether you’re an absolute beginner, a touring pro, building a studio rig, upgrading to a hybrid setup, or looking for the most authentic feel on an electronic kit. Fast, clear communication and reliable shipping are part of the experience, and we ship worldwide. If you’re near Hanover, our exceptionally large and meticulously maintained showroom is a drummer’s paradise, located between Hanover, Hildesheim, Braunschweig and Dortmund. Hands-on testing is not only allowed — it’s encouraged. With 25–30 fully set up e-drum kits ready to play, special solutions, VST setups, a huge snare selection, cymbal worlds, endless accessories, and a high-quality outlet for great deals, you can compare gear properly and make confident decisions. Beyond retail, we also design and manufacture our own products in Germany. Made in Germany stands for precision, durability, and practical solutions developed from daily conversations with drummers and real performance requirements. Trustpilot matters to us because reviews aren’t just a display — they help us improve. We read feedback carefully and use it to keep refining our advice, service, shipping, and the overall customer experience. If you’re looking for a drum specialist that truly lives drums and delivers professional support before and after the purchase, you’re in the right place with drum-tec.
Informações de contacto
Goldbinnen 1, 31840, Hessisch Oldendorf, Alemanha
- 00495152698860
- info@drum-tec.de
- drum-tec.com
4,5
Excelente
69 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought drumtec single double pedal
Bought drumtec single double pedal. Awesome. Excellent efficient customer service. Highly recommend
24 de outubro de 2020
Opinião espontânea
Resposta da drum-tec
Andy,
Awesome to hear you’re loving the drum-tec bass drum pedal — and that our customer service was efficient and helpful. Really appreciate the recommendation.
**Your drum-tec Team**
Fantastic Customer Support & Service
I live in the UK and originally purchased a Roland TD17-KVX kit from Drum-Tec last year and recently had a technical issue with the Roland Module. I emailed Drum-Tec to explain the technical issue and to my complete delight and satisfaction they replied immediately and then called me from Germany and arranged to ship me a replacement module. I can't say enough how highly I rate Drum-Tec 1) for their unbiased technical help in selection of product and 2) for their fantastic Customer Support and Service. Absolutely brilliant!!! Big shout out to Heiko.. Thank you.
John (UK)
15 de agosto de 2020
Opinião espontânea
Resposta da drum-tec
Hi John,
great to hear we could help you quickly with the Roland TD-17 module issue — especially with you being in the UK — and that the replacement process felt smooth and reassuring. It also means a lot to hear you value both the unbiased advice before purchase and the support afterwards.
**Your drum-tec Team**
Don't deal with this company
Don't deal with this company. I went on their website to purchase a Real Acoustics Sound Edition for my Alesis Strike Pro module. They state it's an "instant download". After purchasing it, I received an email thanking me for the purchase of the kits for my Roland module, not Alesis Strike Pro as I had purchased. I went on the customer account and it stated no "instant downloads" had been purchased. Thank goodness I paid with PayPal! They're investigating and will be refunding me the entire amount if they don't reply. NOTE: I had sent (3) emails and customer support messages also with no reply. This is one company that doesn't deserve your business. Buyer beware!
9 de abril de 2020
Opinião espontânea
Resposta da drum-tec
Hi Vynce,
sorry to hear about the frustration. This is a digital download product and it’savailable in your customer account under downloads/digital products after purchase.
The “Roland module” wording can come from a generic email template — the binding information is always your order details/invoice. If a download can’t be accessed and it can’t be resolved, we refund — that’s our standard.
And: We are all people!!
We’re reviewing internally why this wasn’t answered in time.
**Your drum-tec Team**
Terrible customer service - not interested in keeping customers happy. Not worth the risk of buying from them.
Terrible customer service!
I bought a couple of items and wanted return one of them. There was no information about the returns process and policy on the order or website etc. Very unprofessional.
When I contacted them I was told - They can't take it back because it's a consumable article. I challenged this as it was basically untouched.
Their reply was -
“ please have a look at §2 4. in our revocation right:
https:// www.drum-tec. com/revocation-right
Thanks a lot for your understanding.”
This company is not interested in keeping customers happy and with other companies being much more flexible I will NEVER use this company again.
So be very careful to read their T’s and C’s (no matter what you buy). Don’t expect any support, help or understanding from the company and employees.
Not worth the hassle.
1 de fevereiro de 2020
Opinião espontânea
Resposta da drum-tec
Hi,
we’re sorry you felt unsupported — that’s not the experience we want.
Our returns and revocation information is available on our website (including the right of withdrawal). However, some items are legally excluded from withdrawal once opened/used or due to hygiene/consumable nature, and in those cases we have to follow the applicable EU rules. That’s why our team referenced the relevant section of the revocation policy.
We agree the information should be easy to find and understand, and we’re reviewing how we present return details in order confirmations to make this clearer upfront.
**Your drum-tec Team**
Awful customer service
Awful customer service. Bought an eDrums cable harness (loom) from them that their website described as having 10 stereo/TRS cables. Turns out it only had 7 (3 were mono/TS). When I finally got them to respond to an email, they acknowledge the description was wrong but that I should have known by carefully looking at their product picture! Unethical.
30 de dezembro de 2019
Opinião espontânea
Resposta da drum-tec
Hi,
sorry about this — if our product description stated 10 stereo/TRS cables and the loom did not match that, that’s our mistake.
Relying on a customer to “spot it in the picture” is not acceptable. The written specification has to be correct and clear. We’re reviewing the listing and correcting the product information so this doesn’t happen again.
Thanks for pointing this out.
**Your drum-tec Team**
Avoid if you can
As other reviews have mentioned, customer support here is terrible. Please don’t buy from this store unless you have no choice. They don’t care about you at all.
I placed an order which they shipped to the wrong country (!!). They refused to send me a new package and never offered to fix the situation. They also lied to me about the customs release process.
It’s been almost three weeks and I have no idea where my package is. There is zero communication from the company unless I call or email them first.
17 de dezembro de 2019
Opinião espontânea
Resposta da drum-tec
Hi,
we’re sorry about the frustration this has caused. If an order is shipped to the wrong country, that’s a serious error and not the standard we aim for.
We also understand how stressful it is when you don’t know where your parcel is for weeks. In situations like this, we rely on the carrier and customs tracking steps — but our communication should still be proactive and clear, without you having to chase us.
We’re reviewing the internal handling of misrouted shipments to make sure customers get faster updates and a clear resolution path if something goes wrong.
**Your drum-tec Team**
I ordered a wiring loom for the Roland…
I ordered a wiring loom for the Roland TD17 which arrived promptly and well packed. The same day that I collected the item i wired it up and found that the kick trigger did not respond. Tried wiring it into another pad to check if it was not a pad issue, still no signal so clearly the wiring loom. Made contact with drum-Tec who initially indicated that they would send a return form and just exchange the item, great I thought. Following a few days of no contact I emailed Drum-Tec for an update, they replied saying the matter was passed onto Roland! Have I heard from Roland? clearly not, have Roland heard from Drum-Etc? who knows! lesson learnt? yes
15 de agosto de 2019
Opinião espontânea
Resposta da drum-tec
Hi,
sorry you had this experience — especially after a prompt delivery. A wiring loom that doesn’t pass a trigger signal (like the kick) is obviously not acceptable.
We also understand why it’s frustrating when the initial message suggests a simple exchange and then, after days of silence, the case is suddenly “passed on” without clear next steps. Even if a manufacturer needs to be involved, the process and responsibilities must be explained clearly and updates should be proactive.
Thanks for describing it in detail — we’re reviewing internally how these cases are handled so communication stays consistent and customers aren’t left waiting without answers.
**Your drum-tec Team**
An excellent specialist electronic drum…
An excellent specialist electronic drum store. I just purchased some drum software from them - the price was excellent in comparison with competing sites and customer service was top notch.
10 de maio de 2019
Opinião espontânea
Resposta da drum-tec
Hi Nick,
thanks a lot for the great feedback.
Really happy to hear you got a great price on the Toontrack VST software and that our customer service was top notch. Appreciate you choosing drum-tec.
**Your drum-tec Team**
Super service
Super service! I ordered the Tube-Pro, which unfortunately broke after a short time of use.
A few hours after i wrote to them, they send me a new one, without any question! Just super service, and som fantastic products!
6 de fevereiro de 2019
Opinião espontânea
Resposta da drum-tec
Hi,
thanks for sharing this.
Sorry the drum-tec trigger Tube-Pro failed after a short time — but it’s great to hear the replacement was sorted within hours and without any hassle. That’s exactly how support should feel when something goes wrong.
Enjoy the new unit, and thanks again for your trust in drum-tec.
**Your drum-tec Team**
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.