Dry Ice Pakistan Opiniões 

Resposta da Dry Ice Pakistan

30/09/2023

Dear Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced with your recent order of dry ice.

We take your concerns seriously and have investigated the issue you raised. It appears there was indeed an error in the fulfillment of your order, as you received 4kg of dry ice instead of the 5kg you had ordered. We understand your frustration and want to assure you that this does not reflect our standard of service.

Regarding the weight of the packaging, we appreciate you placing the box on a digital scale to verify the total weight, which was 4.1kg. While some minimal sublimation of dry ice can occur during the delivery process, it should not account for such a significant discrepancy. We are committed to ensuring that our customers receive the correct quantity of dry ice, and we will be addressing this issue with our fulfillment team to prevent such errors in the future.

To make things right, we would like to offer you a refund for the missing 1kg of dry ice or, if you prefer, we can reship the missing quantity to you at no additional cost. Please let us know your preferred resolution, and we will promptly arrange it for you.

Again, we apologize for the inconvenience you've experienced, and we appreciate your understanding. Your satisfaction is important to us, and we will take immediate steps to improve our processes to prevent such occurrences in the future.

If you have any further questions or concerns, please feel free to reach out to our customer service team, and they will be happy to assist you.

Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.

Sincerely,

Customer Service Team
Dry Ice Pakistan