Dupreeandco Opiniões 

365
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We stumbled across Gwyn through viewing a new home and we couldn’t recommend him anymore. The level of care he takes to understand what you’re after and consistent contact / reassurance is phenomenal.... Ver mais

Classificada 5 em 5 estrelas

Gwyn Phillips was absolutely brilliant throughout our whole mortgage process. He was incredibly helpful, friendly and easy to talk to, and was always very patient with us. He was quick to respond when... Ver mais

Classificada 5 em 5 estrelas

We used Tim for our mortgage and he was excellent throughout the whole process, very easy to communicate with, very efficient and made the whole process extremely easy for us. This is our 3rd mortgage... Ver mais

Classificada 5 em 5 estrelas

I have used Samantha twice now for finding our mortgage deals and advising. I would highly recommend her and Dupree to any friends or family. All the stress gets taken away and Sam and the team... Ver mais

Informações sobre a empresa

  1. Corrector hipotecário

Escrito pela empresa

At Dupree & Co we offer mortgage and insurance advice. Our team are on hand 7 days a week to find you a great mortgage deal for your circumstances, with zero stress. Put your feet up and let us do the hard work. Your home may be repossessed if you do not keep up repayments on your mortgage.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

365 opiniões

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4,9

Todas as opiniões

(365)

25 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Poor Advice

I had put a review here however, decided to take it down to give Dupree a chance to sort my situation out.

I was very happy with the service in 2019, where Gwyn secured us a mortgage on a new home.

In 2021 we came out of our fixed rate where we needed to pay off a little bit of debt. Gwyn had now changed companies. He secured us a fixed rate for 2 years at just over 1%. We had to have a 2nd Mortgage at over 5%.

In 2023 we came out of our fixed rate again. We had some debt due to Covid. Gwyn could not find us a good deal. In my opinion he didn’t try hard enough. He even told me to look at downgrading or looking at bankruptcy (wow).

I decided to look elsewhere and went with My Mortgage Solutions. They found me a mortgage within a week for the full amount and placed me on a tracker mortgage. I could not be happier with the advice. We have been advised that rates will fall, and once it goes low enough we will look at a fixed rate.

My Mortgage Solutions asked me, why we weren’t placed on a longer fixed rate on the 1st Mortgage. When it was just over 1%. This rate was the lowest we had seen. We were now coming out to a rate of 5.7 percent.

Gwyn wanted me to now fix for 5 years at a rate of 5.7%, but had fixed us for 2 years when it was just over 1%. He wouldn’t even suggest other options until I suggested them. Like a lower term fixed rate. Or even interest only to save our home.

It’s safe to say. It felt like advice from Gwyn was getting more of an effort than him wanting to assist us.

I’m always skeptical when companies like Dupree don’t take a fee from you for their advice. I feel this means they may look at companies who offer them the best commission when putting people their way.

The problem is we’ve had to pay around £1000 to My Mortgage Solutions for them to look after us. With the correct advice and effort from Dupree I don’t believe I would have needed to pay this.

To be fair to the owners of Dupree they called me after my first review. There were very pleasant and referred this to PRIMIS for investigation. PRIMIS response and outcome however, has been disappointing. I have now forwarded my complaint onto the Financial Ombudsman.

My advice to others is to always do research and seek more than one advisor/company. If I hadn’t done that. I would now be stuck with 2 mortgages at an absurd rate, bankrupt or even having to sell our home.

1 de outubro de 2023
Opinião espontânea
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Resposta da Dupreeandco

We would like to assure you that an investigation into your concerns was carried out in accordance with our regulations. We understand that you are unhappy with the outcome of that investigation and have referred your concerns to the Financial Ombudsman Service.

We would also like to reassure you that we do not provide advice based on commission received, this is unethical and against our regulatory practice. The advice we provide is after assessment of a customer's financial needs and circumstances, taking into account past history, current situation and future aspirations. Any commission payable to us is disclosed to a customer on the illustration that is provided prior to an application being submitted, on this basis the customer is fully furnished with all information in order to make an informed choice if they wish to proceed with our service and proposed mortgage.

Classificada 5 em 5 estrelas

Positive Mortgage Experience

Very positive experience, was a lot more helpful than i even imagined.

Keith and Angela dealt with our mortgage and we are very pleased. We would 100% use them again in the future.

2 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service, highly recommended.

Dupree & Co. was recommended to us by our sales agent. Our mortgage advisor, Keith, provided a very outstanding service to us. As first-time buyers, we had very little information about securing a mortgage but Keith provided us with very clear and detailed information and put all our concerns to rest right from our first meeting. He took care of all the process and everything was done quickly and successfully

22 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience with Dupree

Had a great experience getting my mortgage through Dupree. The people I dealt with were extremely personably, helpful and knew their stuff. They made the whole process nice and smooth, even when the mortgage company made things challenging, when it didn’t need to be - Dupree resolved it efficiently. I would happily use them again and recommend to others.

27 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My experience with Dupree has been 5*

My experience with Dupree has been 5*, brilliant service throughout. Firstly, to Sam our financial advisor who was so supportive and helped us throughout every step of the way, we couldn’t have done it without her! & to Emma, who's been amazing at helping us with our life insurance & income protection. She has ensured that everything is explained in detail & has provided us with regular updates throughout the process. Emma is always there to answer any questions that we may have & we thank her a lot for her support. An overall great company with amazing staff!

26 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Had an amazing service

Had an amazing service, had our initial meeting at 1pm and by 4pm a mortgage offer had been received and accepted.

24 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Could not ask for better

Could not ask for better, every step of the journey, Keith from Dupree and Co was always available giving us the confidence and support, really happy with the mortgage he found for us, and would often call out of ours sat/sunday, evenings etc! Fantastic family business who really go the extra mile!! 5 Golden stars from the Northmore’s!

20 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended team

Amazing team with great personal skills. Pete has been super supportive in ensuring all needs are being taken care of and met as first time buyers. Every step of the way if there have been any issues or questions, they have been handled with care and provided with balanced advice. Thank you so much!

4 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Dupree and Co helped us apply for our…

Dupree and Co helped us apply for our first mortgage, they made this process clearer and easier for us to understand as first time buyers. Gwyn and Sheila regularly updated us with news and were always happy to speak to us over the phone. All important mortgage information was clearly explained to us and our online portal was kept up to date with key documents. Thank you for all your help and support Dupree and Co, we would 100% recommend.

7 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Dupree & Co - Phil House - Excellent

We were recommended to use Dupree & Co, and our mortgage broker was Phil House.

Phil was professional, honest, very knowledgable and there was no pressure.

We secured a great deal considering the current market conditions.

Very pleased

6 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Trust the consultants to come up with an offer.

The ability of the consultants initially Kieth and later Angela to navigate the process despite the challenges and still able to come up with an excellent offer is commendable.

Like I said in my email to Angella, "you've earned another satisfied customer".

16 de outubro de 2023
Opinião espontânea

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