Dvntlingerie Opiniões 13

Resposta da Dvntlingerie

Há 6 dias

Dear Vanda,
Thank you for your feedback, and we sincerely apologize for the delay and the inconvenience caused.
We can confirm that your order was successfully delivered on April 10 and received at the address provided. However, we completely understand your frustration regarding the waiting time and communication.
Please be assured that we are taking your feedback seriously and will work on improving our processes and communication to prevent similar situations in the future.
If there is anything further we can assist you with, please feel free to contact us directly — we’re always here to help.
Thank you for your patience and understanding.
Best regards,
DVNT Team

Resposta da Dvntlingerie

Há 6 dias

Dear Ravaka,
Thank you so much for your lovely feedback and for supporting our brand. We truly appreciate your trust, your order, and the time you took to share such kind words.
It means a lot to our entire team and motivates us to keep creating with care, attention, and love for what we do.
With love from Ukraine,
DVNT Team Customer Support — Iva

Resposta da Dvntlingerie

Há 6 dias

Dear Mathew,
Thank you so much for your lovely feedback and for supporting our brand. We truly appreciate your trust, your order, and the time you took to share such kind words. It means a lot to our entire team and motivates us to keep creating with care, attention, and love for what we do.
With love from Ukraine,
DVNT Team Customer Support — Iva

Resposta da Dvntlingerie

Há 6 dias

Thank you from the bottom of our hearts for your lovely review and warm words. We genuinely appreciate your support and trust in DVNT.
Your feedback is incredibly important to us and gives our team even more motivation to keep creating pieces that feel special and empowering.
Warm regards, Iva
DVNT Team

Resposta da Dvntlingerie

Há 6 dias

Thank you very much for your review and kind words. We truly appreciate you choosing DVNT and sharing your experience. It means a lot to our team to receive such feedback, and we’re happy to know you’re satisfied. Thank you again for your support — we’ll be glad to welcome you back anytime. Sincerely, Iva DVNT Team

Resposta da Dvntlingerie

17/02/2026

Thank you so much for your review and kind words.
We truly appreciate your support and trust in DVNT — it means a lot to our team and inspires us to keep creating with care and attention to detail.
Kind regards,
Iva
DVNT Team

Resposta da Dvntlingerie

17/02/2026

Thank you from the bottom of our hearts for your lovely review and warm words.
We genuinely appreciate your support and trust in DVNT. Your feedback is incredibly important to us and gives our team even more motivation to keep creating pieces that feel special and empowering.
Warm regards,
Iva
DVNT Team

Resposta da Dvntlingerie

17/02/2026

Thank you very much for your review and kind words.
We truly appreciate you choosing DVNT and sharing your experience. It means a lot to our team to receive such feedback, and we’re happy to know you’re satisfied. Thank you again for your support — we’ll be glad to welcome you back anytime.
Sincerely,
Iva
DVNT Team

Resposta da Dvntlingerie

17/02/2026

Thank you very much for your review and kind words.
We truly appreciate you choosing DVNT and sharing your experience. It means a lot to our team to receive such feedback, and we’re happy to know you’re satisfied. Thank you again for your support — we’ll be glad to welcome you back anytime.
Sincerely,
Iva
DVNT Team

Resposta da Dvntlingerie

17/02/2026

Thank you from the bottom of our hearts for your lovely review and warm words.
We genuinely appreciate your support and trust in DVNT. Your feedback is incredibly important to us and gives our team even more motivation to keep creating pieces that feel special and empowering.
Warm regards,
Iva
DVNT Team

Resposta da Dvntlingerie

17/02/2026

Thank you very much for your review and kind words.
We truly appreciate you choosing DVNT and sharing your experience. It means a lot to our team to receive such feedback, and we’re happy to know you’re satisfied. Thank you again for your support — we’ll be glad to welcome you back anytime.
Sincerely,
Iva
DVNT Team

Resposta da Dvntlingerie

10/02/2026

Dear Alittlebit Fire, Thank you so much for your lovely feedback and for supporting our brand. We truly appreciate your trust, your order, and the time you took to share such kind words. It means a lot to our entire team and motivates us to keep creating with care, attention, and love for what we do.
With love from Ukraine,
DVNT Team Customer Support — Iva

Resposta da Dvntlingerie

Actualizada a 6/02/2026

Dear Ka,
Good afternoon, and thank you for taking the time to share your feedback.
We truly understand how disappointing it can be when an item does not meet your expectations, and we are sorry that this situation caused frustration.
We would like to kindly clarify that, according to our company policy — which is clearly and transparently stated on our website — hosiery items, including stockings, belong to hygiene-sensitive products. Under applicable consumer protection regulations, such items are not eligible for return once delivered, for sanitary and safety reasons. This policy exists to protect all customers and is standard for intimate and hosiery products.

That said, despite the above, we would like to emphasize that we did go beyond our standard policy. On January 18, our customer support team contacted you by email and provided return instructions as a goodwill gesture, offering to proceed with a return once the item is sent back to us.
At this moment, we are still waiting for the item to be returned. As soon as we receive it, we will immediately process the refund for the product that did not work for you.
We kindly ask you to proceed with the return using the details already sent to your email, so we can finalize this matter as quickly as possible.

Thank you again for your feedback — it helps us improve our service and communication. If you have any additional questions, our customer support team will be happy to assist you.
With respect,
DVNT Team
Customer Support Manager — Iva


p.s As of February 6, the funds have been successfully refunded to the customer’s original payment method.