DVS Home Ventilation Opiniões 165

TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Lara was very knowledgeable and was able to provide information on the correct DVS system that would work for our house. Sam installed the DVS and walked me through how everything operated. DVS is goi... Ver mais

Classificada 5 em 5 estrelas

The DVS people! They are so nice and professional -always pleasant and easy to deal with and focused on a great customer experience. It is a brilliant so quiet product and every house should have one!... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Highly recommend DVS systems. Phil Auckland Manager Auckland Central was absolutely brilliant to deal with. Positive and informative advice to what would work best. Pricing excellent compared to other... Ver mais

Classificada 5 em 5 estrelas

First phone call to DVS easy. The team we’re onto our request and job undertaken as soon as equipment arrived from courier. Technician was friendly and efficient and took old system away and lef... Ver mais

A empresa respondeu

Informações sobre a empresa

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Sobre DVS Home Ventilation

Escrito pela empresa

The Heart of a Healthy Home. For more than two decades we have been making New Zealand homes healthier and more comfortable.

Ventilate your home with fresher, drier air and vastly improve the quality of the air you and your family breathe, as well as reducing moisture, condensation and odours.


Free Consultation


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

165 opiniões

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Classificada 1 em 5 estrelas

I had a dvs and it stopped working

I had a dvs and it stopped working. So i got a new one and it made my house cold and more Moisture. On yhe windows. After a year of trying to fix it i got it taken out. I put a different brand in and never looked back. Should have never put a new dvs in. The new ones or crap.

1 de maio de 2025
Opinião espontânea
logótipo da DVS Home Ventilation

Resposta da DVS Home Ventilation

Hi Anna, we're really sorry to hear about your experience. After reviewing our records, it looks like you had an older DVS system, but we haven’t replaced/upgraded it recently. We’ve reached out to get a few more details so we can look into this properly - this isn’t the level of service we aim to provide, and we’d like to make it right. Thanks for bringing it to our attention, and we hope to hear from you soon. Kind regards, team DVS.

Classificada 5 em 5 estrelas

DVS the best

Clear concise communication. Tradesmen on time and thorough. DVS also remind me of filter changes which protects the system ( and my houses' and my health)

16 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Loving the DVS System!

I contemplated for a while about getting a DVS put into my older home,
I was sick of the condensation and mildew, I’ve had DVS in my home for around 5 weeks now and what an incredible difference it has made I’ve already noticed how much warmer it is and how much dryer it is.
Also being able to see the roof temp and house temp is awesome! I Haven’t had one drip of condensation, I had Greg Brown come to my home and work out what system would be best and explained to me how everything worked.
I was a bit nervous about spending $4K+ encase it didn’t work but he put my mind at ease.
Steve Muhlmann Electrical from Hamilton, came down to Putaruru and did my install he did an awesome Job and Super friendly! A++++

8 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great team

Great team, organised, respectful that it is my home and got the job sorted without any issues

12 de agosto de 2024
Opinião espontânea
logótipo da DVS Home Ventilation

Resposta da DVS Home Ventilation

Thanks for the lovely feedback Anthony!

Classificada 5 em 5 estrelas

RE Electrical

We have a relationship with RE Electrical that spans 20+ years and have only positive outcomes with the jobs we required.

They are friendly and efficient with responses and especially workmanship.

We highly recommend RE Electrical for all your DVS and electrical needs.

AAA+++

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The staff at DVS were so helpful and…

The staff at DVS were so helpful and informative that it made the whole process of getting the unit installed so easy.
Caleb who installed the unit kept in touch with regards to the time he would arrive and had a lot of knowledge about the best places to put the vents.
I have had no more condensation since the unit went in and that is amazing, my house is so much dryer.
Definitely recommend this company.

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

From the initial meeting with Lara to…

From the initial meeting with Lara to the installation by Brendan and Kade the whole process has been easy. Even when I asked for things to be moved slightly or changed my mind to align the vent with something else, the team worked hard, were accommodating and left everything very tidy.

We bloody love the system as no more having to dry windows, worrying about the damp and damage being done to the house. Wish we had it put in years ago. Fabulous! 🙌
Many thanks.
Leanne

30 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

DVS NZ - What an experience!

DVS NZ
What an experience! The team at DVS did a fantastic job installing our DVS Reclaim Ventilation System. Despite an initial delay due to a communication hiccup causing not all the equipment to arrive at the same time, a second installation date was set. The team turned up and completed the job excellently.
Additionally, we had a bad experience with AVS – Air Conditioning & Ventilation Services, which I have posted reviews about. Greg Brown from DVS assisted us in remedying AVS's poor workmanship. The experience with DVS was commendable. Greg maintained excellent communication throughout and is definitely an honourable person. I would highly recommend DVS Ventilation Systems and services. If only I had known at the time of installing our Centralised Heat Pump Ducted System with AVS, I wish I had used DVS for both the Heating & Ventilation (Reclaim) from the start.

Thank you, Greg. I really appreciate all your work on this. 😊

AVS Review:
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25 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional service and product

The initial quote we received with different options was very detailed, and the expert advice given helped us in deciding to pick DVS. On installation day, our installer, Joesph, couldn't have been more helpful. He was polite and efficient and worked with us to select the optimal places to put the vents in each of the rooms. He showed me how to use the system. We are thrilled with it. Our house is warmer and dryer as a result and all the condensation that we get on the windows in winter has disappeared. Thank you!!

5 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Our installer Ajit was unfailingly…

Our installer Ajit was unfailingly polite, warm and informative. He kept me updated via phone as to his arrival and did his work with a minimum amount of disruption to our home. We have 3x people who work from home. I was going to vacumn before the installation but our householders said don't bother, you will need to do it afterwards anyway. Well Ajit left the house cleaner than he arrived, vacuuming thoroughly after his work. He used drop cloths anyway, to go under the parts where he had to drill to place in the units. I would highly recommend them to any of my friends, family and everyone else. It is not too often you can wholeheartedly say that a company was 100 percent excellent.

20 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended!

I am very pleased with my DVS choice.
Lara was kind, polite with good communication skills, not pushy at all and organised the best deal for my needs.
Sam was friendly, very efficient and professional.
An excellent team to work with! A+A+A+

20 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt, Professional & Friendly

Lara and Andy are our local DVS team and their customer service is 2nd to none. Always friendly and easy to deal with, and provide a prompt, professional service. I definitely recommend them :-)

30 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ultimate Professionals

From the initial email enquiry all the way to the install, DVS have been such professionals. Lara the sales person explained everything so clearly and was
so knowledgeable.The install was executed flawlessly by Sam the sparky - and it was a tricky install with a low roof cavity. System works a treat with no more crying windows. The control panel is so simple and straight forward to utilise. Couldn’t be happier!

8 de maio de 2024
Opinião espontânea
logótipo da DVS Home Ventilation

Resposta da DVS Home Ventilation

Thank you for sharing your experience with us! We're so glad your DVS system is making a difference in your home already 🤗

Classificada 1 em 5 estrelas

We had a dvs system installed in 2010

We had a dvs system installed in 2010 , all had been good until a few days ago when we noticed it had stopped , rang DVS for help only to be told its was a dry solder joint problem ..they said to basically remove the system from inside the ceiling and take to an appliance service company to have it repaired..they don’t have new parts etc ..they couldn’t even suggest who to take it to in out area .. we rang about 4 companies and were asked how DVS knew what the problem was without checking it …asking a lot for people to just get up there and remove the system,, it’s not like we do this every day …basically feel like they wash their hands of the problem and unless you want an upgraded system then they will fall over backwards to help …customer service is crap ..
So at the moment we are at a stand still

22 de abril de 2024
Opinião espontânea
logótipo da DVS Home Ventilation

Resposta da DVS Home Ventilation

Hi Mandy,

Thank you for reaching out, your feedback has been promptly escalated to our management team. It appears you have one of our older systems, the DVS G3, which was installed in your home in 2008, and we can see that it has been functioning well for over 15 years. As discussed previously, we would be happy to conduct a site visit to investigate your issue for a small call-out fee of $97 as due to the age of your system our support over the phone is limited.

Sincerely,
Team DVS

Classificada 1 em 5 estrelas

Not relevant in NZ

Not relevant in NZ. We have unplugged ours.
Open your windows and enjoy the fresh air.
Would be more useful in China or India.

22 de abril de 2024
Opinião espontânea
logótipo da DVS Home Ventilation

Resposta da DVS Home Ventilation

Hi David,

Thanks for sharing your concerns. For most Kiwis it is challenging to rely on opening windows due to busy lifestyles and security concerns and we believe mechanical ventilation systems offer great benefits. They ensure healthier indoor air quality by efficiently removing pollutants, allergens, and reducing condensation levels. We're committed to helping you maximise the benefits of your DVS ventilation system. Feel free to reach out for assistance on 0800 387 387.

Many thanks, team DVS.

Classificada 3 em 5 estrelas

very poor communication

People on this page are raving about the installers but they are just local tradesmen. They aren't DVS themselves. I've had problems with cold air coming in, have spoken with customer services only to get talked over and, after 2 yrs (most of that with my system shut off), I've had to pay to get a non associated electrician to come out and inspect the system. Communication is terrible. Ive been waiting 2 weeks for the installers to call me back (still waiting). The rep was supposed to have come out to site last year - no call and no show. I'm no idiot, have a brain and technically minded, so if I needed help then I'd say there's a fair few others that have just given up. Wasted money. The other issue is that I can't employ my new (helpful) electrician to source componentry required to do a minor upgrade. DVS needs to make this available.

9 de abril de 2024
Opinião espontânea
logótipo da DVS Home Ventilation

Resposta da DVS Home Ventilation

Hi, thank you for providing us with your contact details and we're so sorry to hear about your experience with us, this is not the level of service we aspire to. We have escalated your complaint to our management team and they will be in touch to discuss your issue further. Many thanks, team DVS.

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