Dxexpress Opiniões 628

After DX delivered me a table instead of stamps I was referred to the DX Help center , this is the reply I received!

“Thank you for your email.

I apologise for the service you have received, I would advise you to contact Viking, and they can start an investigation on your behalf .”

Viking dispatched the correct item and have it recorded as being delivered.
DX are the company that made the mistake.

D X Your company made the mistake you need to investigate it , I don’t have the stamps I needed and I have a table someone else is expecting.
The table is not dispatched by Viking so what are they supposed to do about it.
Take some responsibility for your mistakes.

First, we were informed that this parcel had arrived at the depo and would be out for delivery on Wednesday 3rd December.

They were not delivered on this day, and we were informed that it had been lost.

 

After chasing numerous times and getting nowhere, we contacted the seller/sender. They contacted you and they had miraculously been found almost immediately.  This was on Friday 12th December and they were out for delivery that very day.

 

You allegedly attempted to deliver the parcel but was unable to deliver as required a signature. which we were not aware of.  No attempt to deliver to a neighbour.

 

My partner booked today off work so that they could be delivered today, only to find out that these have yet again been lost. With the advice of speak to the sender.  This is simply not good enough, and this service is seriously reflected in the negative feedback that you get online.

 

Not only does this mean, that my partner has waited in for this delivery, despite having things to do. It means that we cannot possibly give out our wedding invitations over the Christmas period when seeing our friends and family.

 

The seller is now closed for Christmas, which is why they were ordered three weeks ago.

 

This service just simply is not good enough, and I want to know what you are going to do about it.

If negative stars could be given, they would.

★☆☆☆☆
“SECURE FLEX – MANDATORY SIGNATURE” delivery, yet DX marked it signed for and left it unattended on a reception/concierge counter at 08:23. There was no concierge present at that time (staff arrive at 10:00), so no authorised person could have signed. The “signature” is just a meaningless scribble.

To make it even worse, I received two contradictory notifications at the same time: one saying delivered and one saying “Sorry we missed you / book redelivery.” No calling card was left. Tracking said “delivered” while the parcel was effectively unsecured.

This created an obvious theft risk and caused a ridiculous amount of stress because it looked like the parcel had vanished. I only got it back because a bystander noticed it could be stolen, moved it to a safer spot, and later told reception.

If you’re sending anything valuable, don’t assume DX will follow their own “mandatory signature” process. Completely unacceptable.

Terrible delivery experience, tracking said "standard delivery" and it had been scanned out and was out for delivery, i waited in all day.....
At 16.50, i contacted their "chat" facility, told it wasn't out for delivery and that it hadn't been scanned out, couldn't tell me when i might expect it.....
I understand its xmas and there will be delays but why the lies? just tell me in the morning it wont be happening.
Tracking still not updated, so who is right? the back office or the depot.....
However, parcel arrived 3 days late but the driver was excellent, really went above and beyond.

The only way this company could improve service for their customers is to close down. They don’t deliver when they say they are going to, lie about leaving a calling card & leave customers waiting in for days for a parcel that never arrives. God only knows why companies use this so-called ‘courier’ company. I presume it’s because they’re cheap. Pay peanuts, get monkeys.

Appaling company - they sent an email saying they'd deliver a parcel from Approved food when I knew I would not be at home. I rebooked the delivery AND THEY CONFIRMED THE NEW DATE but still delivered my package on the original date and left a big box right outside my front door in full view of all passers-by. Unsurprisingly it was stolen. They laughable insist it was leftbin a SAFE place!!!! Approved Food don't seem interested in the fact that their courier is unreliable. DO NOT USE IF YOU WANT YOUR PACKAGE DELIVERED SAFELY

Useless. Tried phoning to advise of available route to rural destination. Kept waiting for ever. Sent email with instructions. When they failed to deliver I asked for a further delivery every day for the next 10 days !!! Still no success

Thought I would.give DX a second chance....Big Mistake.... Got message saying delivery date.I contact DX to advise that when making the delivery to call me, as there are surfacing work in my road. I said I'm 50 yards from entrance so can walk to collect. No response other than cancelling delivery date, and giving an option to rebook. The so called live chatbox is not live It's not even AI. It's a waste of time. Let's see what happens on the new delivery date.
.......UPDATE......
Second delivery cancelled by DX. No reason given other than unable to deliver. Telephoned the local DX office. Parcel was still at delivery depot. Ended up driving to their delivery office to collect it.

Absolutely appalling company, lied 5 days in a row emailing me to say my parcel was out for delivery and never turned up despite waiting in ALL day. When the parcel did turn up, a car battery, the packaging was virtually destroyed - I really have no idea how the battery did not split and leak acid everywhere..
You cannot contact them by phone you have to use their pathetic 'live chat' and when I did I was number 80 in the queue. Clearly from all the horrendous reviews here I was in a long line of being lied to.
I will never purchase from any company that uses this courier again!!

DX EXPRESS
my item was suppose to be delivered Tuesday no show rebooked for today text me lunch time saying not today so rescheduled for Monday
after 2hrs got to talk to somebody that was human
by keyboard not by phone so type to someone
found out my item is damaged/lost or STOLEN
dose not what to help at all
so i have to try and sort there mess out for them
total waste of space they need to be shut down

Without doubt, by far the worst courier company. Fake delivery dates given, missed dates, no shows, fake delivery attempt notifications. No response to enquiries and unable to contact. DO NOT USE

Terrible company, they should be closed down.
3 so called delivery attempts this week, I’ve been in every single day, on checking my cctv no attempt was made to ring the doorbell.
Now it says delivered to a neighbour, the address they have given is unknown to me. Certainly not a neighbour of mine. I’ve had to contact the company I’ve purchased from to chase up.

Never had this company deliver before. Usual lies about delivering the package on the 9th as in the tracking details below from their website.Now you can see they are delivering it on the 10th !! Of couse they did not turn up.I see their rating is even lower that Evri on trustpilot which is saying something. Will not order from a company that uses these cowboys. Obviously an e-mail I sent to their customer services goes unanswered.

Wednesday 10 Dec 2025 09:05 Item out on delivery vehicle
Wednesday 10 Dec 2025 06:09 Out for delivery today
Wednesday 10 Dec 2025 02:20 DX will attempt redelivery
Tuesday 09 Dec 2025 Item has been delivered as requested and received by del
Tuesday 09 Dec 2025 09:56 Item out on delivery vehicle
Tuesday 09 Dec 2025 07:56 Out for delivery today
Monday 08 Dec 2025 19:02 Item received by DX and awaiting route scan (Due for delivery by Tuesday 09 Dec 2025)

Consistent failure to deliver, nobody held to account.
And each time you fail, it’s my job to fix it ?
90% of your customer feedback is at 1% - says it all.

I ordered a small item from Vikings and the delivery driver was meant to deliver the package on the following Friday. They didn't knock, or make any other type of announcement, I doubt they were even at my address! Then when I rearranged my delivery date for the following Tuesday, they never came, with no updates on my packages whereabouts — and now they want to deliver on a day I am not in, nor free on.

Fobbing me off with the same excuse. Its scheduled to be delivered, then say to reschedule delivery. They are completely useless and not fit for purpose. I will avoid buying from any site that use this courier as it cannot be trusted. I emailed Tanya Batteries (reputable Company) who unfortunately use DX Express as their courier, and screen shot the reviews which show so much negativity and whether they should look at using an alternative courier. I feel they are let down by useless courier service. I am sure they will loose business through this. Very bad choice of courier service. I

Yet again they lied about trying to deliver.

This is not the first time, let's hope my delivery is damaged like usual.

If I had any choice in the matter, I wouldn't use them.

I would not even give one star if I could. Nearly 3 weeks for a delivery, they just cancel it every time it's promised. You can't speak to a person to rectify the issue just online chatbots. At this point in time I am seeking legal advice against the company for theft of my item.

Terrible, easily the worst experience in years. Supposed to be delivering for Debenhams. 2 claimed delivery attempts and stated a note left. Completely false as I was in all day both days. Third attempt today, timeslot expired an hour ago. Call the help line to get help and it just tells you to go to the website which gets no response

Absolutely appalling. They do not come to your house and pick things up. I literally sat in my front room all day and they never came. Totally dishonest and unreliable.