Dxexpress Opiniões 628

Ordered from H.Samuel, received a notification the driver ‘could not access the property?’ Rebooked delivery for the yesterday 2nd to wfh and wait … Notification that Jacqueline would be here between 5pm - 7 pom. Jacqueline didn’t turn up or notify me. The tracking service still says, ‘due for delivery 2nd December’. I have now made a formal complaint to H.Samuel and asked the reason for them using such a terrible company. They spoke to DX who had a blurry photo of a door handle regarding Friday’s failed ‘attempt’ (not mine) and a note on their system ‘could not deliver a call card.’ (I call BS) Yesterday, it just says ‘issue with delivery.’ Never order with any company who uses this delivery service.

We have been using DX Express since August 2024 for daily collections, and our experience in the last few months has been nothing short of disastrous. Over the past year, one of our team alone has sent six emails to the local customer care team - only one response came through, after two months, and only after threatening a formal complaint.

Recently, we escalated a serious issue by emailing the customer care manager and were promised action from a supervisor; no response came, despite repeated follow-ups. We then contacted the area manager – again, no response. Phone calls to our account manager and area manager go unanswered, even with repeated attempts. Our CEO has personally intervened, with no reply whatsoever.

While the drivers who collect from us are friendly and consistent, everyone else at DX Express is unresponsive and ineffective. This week alone, we’ve had five customer complaints due to non-deliveries being marked as “rescheduled” – the parcels never arrived.

Based on our experience, we cannot recommend DX Express under any circumstances. The service beyond the drivers is a total failure, and the so-called management team should be completely ashamed of themselves.

- The Regency Chess Company

Absolutely useless. I was expecting delivery on 25 November. No delivery received or message from DX Express. I had to rearrange for delivery on 28 November. DX Express then sent a text advising that they could not deliver on that date, and advised it would be delivered on 1 December. No delivery received on 1 December. I contacted their live chat, was on hold with them for 30 mins+ and then advised by them that they couldn't provide a date it would be delivered. Contacted the seller, who chased it up and was supposed to be delivered on 2 December, guess what, nothing received. Avoid.....if you can.

I would have strong reservations about ever trusting this company to deliver anything I was sending.

I had an Amazon order to be delivered by them. Almost straight away, the delivery estimate was pushed back almost a week. I then received a message telling me that my parcel was out for delivery and should arrive between 12 and 2. Nothing.

The next day (Saturday) an attempt was made. However, I'd used an office address and the office was closed for the weekend so delivery failed.

On Monday, I again received a message telling me that my parcel would be delivered between 2 and 4. Nothing again!

Finally, Tuesday the parcel arrived. The packaging looked like it had gone 10 rounds with Mike Tyson.

This company has had my order since the 21st November, it's now the 2nd of December. And again they have said out for delivery and not turned up. No reply to my emails sent through the contact form. Apparently the retailer has spoken to them and they have said they're busy. My item is now out of stock, hopefully they get more as this is a really important delivery. I mean it's 2025 and they only deliver up to 6pm and don't do the weekends, no wonder they can't deliver all the parcels. But 2 weeks for a delivery is terrible, especially with no communication and saying out for delivery then put back into storage, I dread to think how much damage has been done to my parcel if it's on and off the truck everyday! Zero stars from me. Disgusting service. They need shut down, as not fit for purpose.

Here I am again for the second time this year writing a very negative review of this company. Ordered a dog guard. Had an e mail on Friday saying it had been delivered followed up by a call from the business I ordered from asking if I still wanted it as I had returned it!! Figure that out as I can’t. They sent it again the next day (Friday)and I had an email from DX saying it would be delivered Monday. I rescheduled this to the Tuesday (today) as we weren’t going to be home Monday. 2pm today had text from DX saying it wouldn’t be delivered today with a link to follow which basically was to reschedule. So I rescheduled for next day (tomorrow) and called the business to tell them what had occurred and express my dissatisfaction. They contacted DX to see why it hadn’t been delivered today and were told that I had rescheduled to tomorrow. Whilst that was true it was NOT the reason why it hadn’t been delivered. Now I have to wait in again another day. I had a terrible experience with this company in the summer when they lost two expensive items of garden furniture and it took several weeks to get the items eventually. Stay away

DX Delivery lies to their customers about attempted delivery attempts and tracking information.
I spent the whole day at home, they marked it as “attempted delivery” without even approaching my address on two separate occasions.

Contacted the sender multiple times who escalated to their account manager at DX only to be given false promises of deliveries.
I will actively avoid companies now if I know they are using DX express after this experience as it’s left me in an impossible situation given the delivery I’m waiting for for MY customers.

I ordered through Amazon and unfortunately this company was the courier. Ironically my partner has to deal with these imbeciles in their line of work and they get the exact same run around and lies. It was meant to be delivered last Tuesday, then Wednesday, they lied about an delivery attempt I WFH I'm in all day, then Thursday, Friday and now today. Amazon has said it's undeliverable and are refunding me but my god what is the point of being a delivery company that doesn't deliver it's orders!!

DX Delivery – fake delivery attempts, lies to customers, no communication, multiple failed deliveries.
I spent the whole day at home, they marked it as “attempted delivery” without even approaching my address.
Contacted depot – multiple excuses, no resolution.
One of the worst courier companies in the UK.
Avoid at all cost.

Id never order anything if I knew this was the courier company. 2 failed deliveries this week even though I was driving behind their vehicle 1 mile from my house this morning.
They dont reply to messages and if ore below 1 star i would

So i was expecting a parcel and this was been delivered by damian so i waited in and was in my front room when i got a text saying we tried to deliver your parcel but you wernt in so i checked my ring doorbell and he had gone to the wrong house the 🤡 so i finally got on live chat after waiting nearly 2 hours for them to tell me im lying and he went to the right house this company is a total joke

Do we have to even give a star ?

Awful company was meant to have a delivery today get a text at 12 saying we are unable to deliver today. Went on tracking site loaded onto van at 7am back in warehouse by 10am ? Did your driver just do a couple of rounds around the roundabout ? Will in future ask companies who their next day service is with if they say dx i will just look for items elsewhere. Useless is a understatement.

Waited in all day on the appointed date, but nothing came, and no message to say there was a delay. I'm away from tonight so will it be left on the doorstep for three days or sent back to rot in some depo?

Another third-rate delivery firm, which are two-e-penny.

Dont no were to start if I could give 0 star i would was ment to be delivered Friday then lied and said i changed the date to monday then lied again and said they attempted but no they never I was in all day and also have cameras then was ment to be today still hasnt turned up with no explanation poor customer service and how the hell do you speak to some one they never answer was on the phone for 1 hour and 15 mins and still no one answered let's see if tomorrow is the day

Absolute rubbish. Won’t order from Bosch again knowing they use this excuse for a delivery company. Lied about attempting delivery - actually they texted me to say they wouldn’t be delivering that day. I went online the same day to rearrange delivery - 3 days later they sent the item back to Bosch! The tracking is a completely falsified record of events.

I bought something from John Lewis which is supposed to be delivered by DX Express. I waited in for 5 days and it was never delivered. Customer services each time said “there was a problem on the delivery route, it will be hopefully be delivered tomorrow”. Hopefully!

Dont let delivery drivers lie by saying they have delivered when they didnt.
We have camera coverage of our property so we know that no one called

Second time in a year I've ordered unfortunately delivery through this company from the range and have both times been messed around delivery is not even attempted but the message says delivery attempted when im in all day.. last time took nearly 2 weeks this time well we just dont know.. its a joke next day delivery which turns into weeks. Completely useless company.

Have been promised delivery four times and still item has not arrived. The last attempt I tracked the van to within 2 miles of my house when it turned round and bu**ered off. Customer service very poor too.
This company is a joke and using it won't do a business any good.

If you purchase any items through an online company and they use these idiots, then cancel your order and find another dealer for your items. Even if they are more expensive. This lot a utter crap, totally unreliable and will cost you a days wage or 3, so beware. Double check when you purchase online and ensure DX the Express Delivered Exactly are not involved. You will exactly receive your items 4 or 5 days later. RUBBISH. AVOID...