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Informações sobre a empresa
Escrito pela empresa
With 11 years of trading, E-Burn Ltd is a trusted British brand and creator of the first prison-approved vape for security and toxicology in the British Isles. We partner with UK chemists and global hardware specialists to deliver e-liquids formulated to rigorous health standards. A woman-led family business, we prioritise unmatched product integrity for high-security and retail sectors.
Informações de contacto
Reino Unido
- e-burn.com
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My delivery was quick and ordering was…
My delivery was quick and ordering was easy. A totally stressless experience

Resposta da E Burn
Once again Amazing customer service
Once again Amazing customer service, exceptional deals, the cherry ice and blue one flavours are incredible, incredibly quick support when asking questions and impeccable delivery times

Resposta da E Burn
Great customer service and amazing…
Great customer service and amazing selection, ordered and received a day later, they also added a few free flavours for me to sample, will be using eburn going forward

Resposta da E Burn
Don’t shop- really rude director/shop
Don’t shop- really rude director, really abuse I’ve and took money for stolen parcel and kept it and put the phone down.
Be aware.
Ordered a parcel with instructions you can’t get into the flat so when I ordered from the company I stated it’s gates and post box you can’t get into with no key - so if no key call me and I can come down for the parcel or let you in the gate. Or it will be robbed. Very clear. The delivery people didn’t follow instructions and left it with a stranger that we do not no and didn’t email to say on way or phone like instructed and did the exact opposite. The £55 parcel has now gone missing. I emailed and called and had a lady called penny who understood my brother was in hospital after a suicide attempt no one was in and no one called now it’s stolen and we don’t no the neighbours as no ones moved in yet. She said to sort it and then the phone went down. I called and called and emailed about 5 emails not out of anger but panic stood outside of the flats needing to get to the hospital with a £55 order gone. The phone didn’t answer or a call or email back. I then got a call from the director to say I was rude don’t ever speak again (when no one was rude we was chatting together) that lines go down for lunch. Which it didn’t state and to go look for my own parcel. He didn’t care. Am I finished. Shut up for a second. Find your own parcel. I said are you the director because this is awful. And he said yes nation wide and you can’t go above me. I felt stuck being abused down the phone. I said I can’t knock on a hole block of flats by myself what if they say no or are nasty and he said well that’s what your get if you rude. I stated again I wasn’t being rude and listen to recorded phone call you will see and he wouldn’t then said look for it myself and whether I find it or not or dangerous or not as they have a picture posted on who I don’t no and sighed by us all who wasn’t there. After saying shut up, am I done, you will get into a fight if your rude when I’m anxious and shy actually and he didn’t care and I can’t go above him as a director and find it myself. I said where is costumer service, how rude are to a young girl from a director and you’ve now no followed instructions and it’s gone losing £55 when if your nationwide your making millions but want to keep the £55 so bad you won’t even help and left me with a missing parcel and out of pocket. He stated that was a mobile so not recorded and sent an email like he knew how to play the game. I cried and he said I don’t care we did are bit and don’t use them again and refused to help, kept the money, didn’t follow instructions and then I was abused over a phone by an older man that I came into my mum and cried. He knows I can’t win it and don’t no what to do. He’s won and taken the money, abusive, can’t go higher or fight it as it was a mobile no recorded then put the phone down.
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