Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Ver mais
A empresa respondeu
Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Ver mais
A empresa respondeu
Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Informações de contacto
33 Bennett’s Hill, B25SN, Birmingham, Estados Unidos da América
- info@e-liquids.com
- e-liquids.com
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This site just harvests your…
This site just harvests your information they wanted my passport & citizen card & still wouldn't verify the age of a 51 year old man, be very careful because they just want your information
14 de julho de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you for your review.
We completely understand your concerns and want to clarify that our age verification process is handled entirely by a trusted third-party company.
We do not have access to, nor do we store, any of the personal data submitted during that process, including identification documents.
The verification process is required solely to comply with legal obligations regarding age-restricted products. Unfortunately, if the verification is unsuccessful, we are unable to proceed with the order, which is why your recent purchase was cancelled.
We sincerely apologize for any frustration this may have caused and would be happy to assist with any questions or concerns you may have regarding the process.
Please don't hesitate to reach out.
Kind Regards
Angel | Online E-Liquids | Customer service assistant
Not worth buying from this company..
I ordered on the 7th, today is Saturday the 12th.. Nothing more to say..
6 de julho de 2025
Opinião espontânea
Resposta da E-liquids.com
Hello,
Thank you for your review.
We're sorry to hear you haven’t received your order yet.
We’ve checked but haven’t been able to locate an order under the name provided.
When you have a moment, please get in touch with us on 0121 272 2900 so we can look into this for you and get it resolved as quickly as possible.
We would like the opportunity to put this right for you.
Kind regards | E-liquids.com | Customer Service
It didn't take long for them to get…
It didn't take long for them to get here. Everything was great
11 de julho de 2025
Opinião espontânea
E-liquids experience as a first time customer
E-liquids provide great products for vape users, great prices and deals across there range of liquids, vapes etc. Free next day delivery for purchases over £20, overall fantastic service, communication with their customers.
6 de julho de 2025
Opinião espontânea
Resposta da E-liquids.com
Hello Robert,
Thank you so much for the fantastic 5-star review!
We're thrilled to hear you're enjoying our range of e-liquids, vapes, and the great deals we offer.
It's great to know our free next day delivery and customer service have made a positive impact on your experience.
We truly appreciate your support and look forward to serving you again soon!
Kind regards | Angel | E-liquids.com | Customer Service Assistant
Bargains galore
Very happy with my purchase over all. Fast next day delivery and my instructions on where to leave my parcel were followed exactly. Definitely buy again as this was the best price for what I wanted
11 de junho de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you so much for your kind review! We're really pleased to hear that your order arrived quickly and that your delivery instructions were followed as requested. It’s great to know you found the best price with us too!
We truly appreciate your support and look forward to seeing you again soon.
Kind Regards
Angel
E-liquids.com
Absolutely great service
Absolutely great service, texted me to let me know items weren't in stock and offered replacements or refunds. Can't fault their great service
5 de junho de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you so much for your 5 star review! We're really glad to hear you were happy with the service. Keeping you informed and offering options is important to us, so we're pleased it made a difference. If you ever need anything else, we’re always here to help!
Kind regards | Customer Service | e-liquids.com
Excellent service and speedy delivery…
Excellent service and speedy delivery also keep up the good work guys
30 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you so much for the great review! We're really happy to hear you were pleased with our service. Keeping our customers informed and offering flexible options like replacements or refunds is something we pride ourselves on, so it’s great to know that made a difference for you.
We truly appreciate your support and look forward to seeing you again soon!
Kind regards,
Angel | Customer Service
E-liquids.com
Great products at great prices combined…
Great products at great prices combined with fast delivery. Thank you.
30 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Good prices and quick delivery will be…
Good prices and quick delivery will be ordering again
30 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Amazing experience, friendly staff and fast delivery service!!
We’re so I start! What an amazing company! I told my friend that she was buying over expensive liquids and that e-liquids sell Bar Juice Liquid which is 5 for £10 so you get an extra one! Unlike when you buy in your local shop and you only get 4 for £10. I was very pleased with the customer service, update information and fast delivery service! I will be using this company again in the future as it is easy to use, even with a nice easy age verification page to securely make sure everyone is of legal age to purchase! I am amazed with this company and can’t wait to buy from them again. From business to business I highly recommend this company!
21 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
What’s gone on?
What’s gone on?! Was a good company your go to, fast delivery and great deals, thought I would order from them again after a few bad experiences but still waiting for my order after 3 days of ordering. Such a shame, let’s see if my parcel turns up…
20 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
We're really sorry to hear about the delay with your recent order, this definitely isn’t the experience we aim to provide. We’d really like the chance to look into this and make things right for you.
Would you be happy to contact us directly so we can resolve this issue as quickly as possible? You can reach us on 0121 272 2900, and we’ll do our best to get this sorted.
Thanks for your patience, and we hope to hear from you soon.
Kind Regards
Angel
E-liquids.com
Awful awful awful company that I…
Awful awful awful company that I suspect is a scam site. In stock when ordered for next day delivery, 5 days later I get a text asking if I want a replacement which was the same day they “sent out” my order which was out of stock apparently. Next day I get a card from DPD saying it’s left outside, it’s not there. Contact the company saying it’s out of their hands. Clarified that actually the day they asked if I wanted a replacement (5 days after ordering for next day delivery) it was actually out of stock. Took about 4 emails to clarify that they’d actually sent an alternative product with out me telling them to, which I would’ve refused. Now they’ve taken £45 for an order that was out of stock and vapes that were never received. Total scammers.
13 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you for getting in touch, and I’m very sorry to hear about the experience you've had with your recent order. We completely understand how frustrating this must have been, and we sincerely apologise for the confusion and inconvenience caused.
We’d like the opportunity to properly investigate what went wrong with your order — including the stock availability, delivery issues, and why a replacement item was sent without your clear approval. That’s certainly not the level of service we aim to provide.
Please could you contact us directly on 0121 272 2900 so we can look into this as a priority and work to resolve it for you? If an item hasn’t been received, or was sent in error, we’ll do everything we can to put it right.
Again, we’re really sorry for the trouble caused, and we hope to hear from you soon so we can make this right.
Kind regards
Angel
E-liquids.com
AVOID: THEY SELL COUNTERFEIT PRODUCTS
Ordered some replacement pods, 95% of them were duff, either didn't work or when they did they lasted about an hour. Contacted customer support who were useless at best and kept replying with things like 'can you send us videos of the device you purchased to show it's not working' they had no intention whatsoever to make good the counterfeit or faulty pods they were selling. AVOID THESE PEOPLE!
16 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
We’re really sorry to hear about your experience with the replacement pods. This isn’t the level of quality or service we strive to deliver, and we completely understand your frustration.
Our customer service team may request specific information, such as photos or videos, to help us accurately assess the issue and determine the most appropriate course of action. We know this can be inconvenient, but it helps us ensure we’re resolving the matter properly.
That said, we’d really like the opportunity to make things right. If you’re willing, please get in touch with us directly on 0121 272 2900 so we can review your case again and work toward a resolution.
Thank you for your feedback it’s important to us, and we’re always looking for ways to improve.
Kind Regards
Angel
E-liquids.com
Ordering online was easy but delivery…
Ordering online was easy but delivery took 4 days. Have ordered from other sites using same delivery method and goods have arrived within 2 days.
29 de abril de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you for your feedback. We're glad to hear the ordering process was easy, but we're sorry to hear that your delivery took longer than expected. We understand how frustrating delays can be, especially when other services deliver faster using similar methods.
We’re always working to improve our delivery times, and we’d really like the opportunity to put things right. If you’re open to it, please get in touch with us directly on 0121 272 2900 so we can look into this further for you.
Kind Regards
Angel
E-liquids.com
This feels like a SCAM company
This feels like a SCAM company. This is the third and final order I've placed with them, for there to be NO movement on my order after 3+ days! It just says "unfulfilled" and DPD sent an apology that package is delayed (presumably because they haven't even received it!).
They advertised 'same day dispatch' as a big feature of theirs, but it's completely UNTRUE.
5 de maio de 2025
Opinião espontânea
Resposta da E-liquids.com
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, especially when it comes to dispatch times and communication.
We understand how disappointing it is when expectations around delivery aren’t met, particularly when “same day dispatch” is advertised. We’d like the opportunity to investigate this further and put things right.
If you’re open to it, please get in touch with us directly on 0121 272 2900, so we can look into your order and work toward a resolution.
Kind Regards
Angel
E-liquids.com
Good value
Easy to order good price came within a couple of days will be ordering again
3 de maio de 2025
Opinião espontânea
Pretty dam good and lots too offer too…
Pretty dam good and lots too offer too great flavour in liquids too 10/10
25 de abril de 2025
Opinião espontânea
Great delivery very fast only one…
Great delivery very fast only one complaint some bottles I could not brake seal on and had to ask my son
26 de abril de 2025
Opinião espontânea
Opened vapes!
Parcel arrived late, and when I opened it, my vapes where all opened with no seal. Had to bin the lot as I don't know if they are genuine or if someone else has touched their mouth on them. Total joke and will never order again from them!
25 de abril de 2025
Opinião espontânea
Resposta da E-liquids.com
Thank you for bringing this to our attention, and please accept our sincere apologies for the condition in which your order arrived. We completely understand your concerns and regret the inconvenience and disappointment caused.
As soon as we became aware of the issue, we acted immediately to put things right and sent out replacement items to ensure you received your order in the condition you rightfully expect. We take product integrity and customer safety very seriously, and we are currently reviewing this matter with our packing and dispatch teams to prevent such occurrences in the future.
We truly value your feedback, and while we're sorry to hear of your decision not to order from us again, we hope you'll reconsider giving us the opportunity to restore your trust.
Placed an order for next day delivery…
Placed an order for next day delivery with Royal Mail. not heard a peep from the company. No email with tracking number. No delivery. First and last time using this place. 2 days later received tracking number but have been told that the item has not been dispatched. Phone number does not work, they do not reply to emails. Terrible customer service, terrible business
22 de abril de 2025
Opinião espontânea
Resposta da E-liquids.com
We’re very sorry to hear about your recent experience this is far from the service we aim to provide. We understand how frustrating it is to place an order with next day delivery in mind and not receive timely updates or support.
We appreciate you bringing this to our attention and would really like the opportunity to put things right. If you're willing, please get in touch with us at 0121 272 2900, and we’ll prioritise resolving this issue for you.
Thank you again for your feedback it helps us improve.
Kind Regards
Angel
E-liquids.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.