Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Ver mais
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Leia as opiniões dos outros
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Ver mais
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Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Ver mais
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Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Informações de contacto
33 Bennett’s Hill, B25SN, Birmingham, Estados Unidos da América
- info@e-liquids.com
- e-liquids.com
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hope for no order issues
This has been my go to place for my juice, have been ordering for years and only had 1 order with an issue - which was quickly solved by the team at the time. However I’ve contacted them a few times by email and whatsapp over the past month with a couple of questions about my account but have had no reply, it doesn’t give me much hope if something was wrong with my order
18 de junho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello,
Thank you for your feedback and for being a loyal customer for so many years. We apologize for the recent communication issues you've experienced. We strive to respond promptly to all inquiries and are sorry we did not meet your expectations this time.
Please rest assured that we are committed to resolving any issues with your orders quickly and effectively. We will look into the communication to ensure we are responding on time.
Kind Regards,
Customer Services Team | e-liquids.com
The xros series coils are a sham they…
The xros series coils are a sham they burn way too fast , I’m doing everything right but it won’t last more than 2 days wow I’m getting scammed everytime I buy them I want a refund on the Vaporesso xros 4 all together I’ll buy a better vape with actually standards.
18 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello,
We're really sorry to hear that you're having issues with the XROS series coils. It sounds frustrating, and we understand your disappointment. Our goal is to ensure that all our customers have a positive experience with our products.
To help resolve this, could you please provide us with more details about your purchase? This will help us look into the issue further and determine the best way to assist you. We’d be happy to arrange a refund or exchange for you as needed.
Thank you for bringing this to our attention. We look forward to resolving this for you.
Kind Regards,
Customer Services Team | e-liquids.com
Amazing stuff
First time ordering, prices are amazing, vaporesso target 100 itank 2 kit for £29 (was £62) and brilliant deal on unicorn liquid, more than happy and this will be my go to place from now on 5⭐
16 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Nicholas,
Thank you so much for your glowing review! We're thrilled to hear you're happy with your purchase. We look forward to being your go-to place for all your vaping needs
Kind Regards
Customer Services Team | e-liquids.com
Great customer service
This was my first purchase with this company. I had messed up my order so I got in contact with customer service, and received confirmation they had amended my order . All dealt with very swiftly. Will definitely be using this company again. Thank you Richard
16 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello
We're glad our colleague Richard could quickly resolve your order issue. Thank you for sharing your positive experience with our customer service team. We look forward to serving you again soon
Kind Regards
Customer Services Team | e-liquids.com
Excellent customer service
Excellent customer service. Highly recommended. So cheap compared to other sites 👍🏻👍🏻👍🏻👍🏻
15 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Barry,
Thank you for your kind words and high recommendation! We're delighted to hear you found our prices competitive and our customer service so helpful. We appreciate your support!"
Kind Regards
Customer Services Team | e-liquids.com
Great Products
My go to Vape company because they have plenty of products are competitively priced & deliver quickly.Thank you John
12 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello John,
Thank you for making us your go-to vape company! We're happy to hear you enjoy our product selection, competitive pricing, and fast delivery. We look forward to continuing to serve you
Kind Regards
Customer Services Team | e-liquids.com
Highly recommend
Highly recommend! Excellent customer service - thank you Richard! Delivery always on time, great deals and always a lovely thank you touch included 😊
1 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Mariam,
Thank you for the wonderful recommendation! We're glad to hear you appreciate our excellent customer service and timely deliveries. We'll be sure to pass your thanks on to Richard. We hope to keep delighting you with great deals and special touches!
Kind Regards
Customer Services Team | e-liquids.com
Great company
Great company.
Good variety and price.
Quickly sent.
13 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Nicola,
Thank you for your review! We're pleased to hear you find our variety, pricing, and quick shipping satisfactory. We look forward to serving you again!
Kind Regards
Customer Services Team | e-liquids.com
Excellent price & Free Delivery within…
Excellent price & Free Delivery within 24hrs Can’t ask for anymore Will definitely use again
4 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Paul,
Thank you very much for your outstanding 5-star review! We're delighted to hear that you found our prices excellent and appreciated our free delivery service within 24 hours. Your satisfaction is our priority, and we're thrilled to have met your expectations.
We look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Awful customer service
Awful customer service. Purchased from these for a while and they had a promotion with the new revol vapes. Vape snapped at the top after only a few days, customer service messaged on whatsapp and been a few days still no reply. I know its a promotion but i actually enjoy these flavours and was going to re order a load of the pods which go inside. Will be ordering from elsewhere as their customer service...well there isnt any.
3 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Martyn,
Thank you for your feedback, and we apologize for the inconvenience you've experienced. We're sorry to hear about the issue with the vape you received as part of our promotion.
Please note that the promotion included a free item, and we aim to provide the same level of customer service for all our products. We sincerely apologize for the delay in responding to your WhatsApp message. Rest assured, we are investigating the issue and will get back to you promptly.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and your satisfaction is important to us.
Kind Regards
Customer Services Team | e-liquids.com
Great products at amazing prices
Great products at amazing prices. Really quick delivery. Will definitely be a repeat customer
1 de junho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Mark,
Thank you for your fantastic review! We're delighted to hear that you are pleased with our products and pricing, as well as our quick delivery service.
We look forward to serving you again as a repeat customer. If there's anything else we can assist you with in the future, please feel free to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Service is very fast and the prices are…
Service is very fast and the prices are very competitive, high quality vapes and tasty juices.
If they haven't got what you want they always get in touch to see what else you would like.
I highly recommend this company.
1 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Jennifer,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our fast service, competitive prices, high-quality vapes, and tasty juices. Ensuring we meet your preferences and needs is a top priority for us, and we're glad to hear that our proactive approach to customer satisfaction has made a positive impression.
Your recommendation means a lot to us, and we look forward to continuing to serve you with excellence. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Good company to do business with good…
Good company to do business with good customer service delivery was delay due to some misplacement i contacted them on was informed on the issue it was resolved on i was giving voucher . I order wrong coils informed them and got a refund 👌
10 de junho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Jermaine,
Thank you for your review and for choosing to do business with us. We apologize for the delivery delay due to the misplacement, but we are glad our team could inform you of the issue and resolve it promptly. We hope the voucher provided was helpful.
We’re also pleased to hear that our team efficiently handled your refund for the wrong coils. Your feedback is greatly appreciated, and we strive to continue providing excellent customer service.
If you need any further assistance, please don't hesitate to contact us.
Kind Regards
Customer Services Team | e-liquids.com
Great Service
First time ordering from here and very impressed - everything arrived on time, will definitely use again.
28 de junho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Nick,
Thank you for your kind review! We're thrilled to hear that your first experience ordering from us was impressive and that everything arrived on time.
We look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Outstanding customer service
Outstanding customer service ,great prices , very quick delivery,I have been buying from them for over a year and couldn’t be happier .Thank you very much !
2 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Karolina,
Thank you so much for your wonderful review! We are delighted to hear that you are pleased with our customer service, prices, and quick delivery. It's fantastic to know that you have been a satisfied customer for over a year.
Your continued support means a lot to us, and we are grateful for your kind words. If there is anything more we can do for you, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
I have used this site for a while now…
I have used this site for a while now and have always had a great experience and have found the customer service to be helpful. However, having placed my latest order, with next day delivery, the order has not been received by the courier in time for next day delivery to occur and having raised a complaint I was assured they would give me an update asap but I have received no communication in over 5 hours now despite the fact that they have opened a message I sent on Facebook messenger.
2 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Joshua,
Thank you for your feedback and for being a valued customer. We sincerely apologize for the delay and the inconvenience this has caused you.
We acknowledge that you contacted us outside of our regular opening hours, which may have contributed to the delay in our response. However, please rest assured that your concern is being addressed as a priority.
We are investigating the issue with your order and will provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind Regards
Customer Services Team | e-liquids.com
Excellent customer service from…
Excellent customer service from Richard. I had a problem with an item in my order and it was rectified very quickly. I will definitely use this company again and I would definitely recommend to family and friends. Super quick delivery and brilliant customer service. Very happy 😁
2 de julho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Helen,
Thank you so much for your glowing 5-star review! We are thrilled to hear that Richard provided excellent customer service and quickly resolved the issue with your order. It's wonderful to know that you were pleased with our quick delivery and overall service.
We truly appreciate your recommendation and are glad to have earned your trust. If you need any assistance in the future, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Awful Company!
Awful Company!! Do not order from them,
Customer service is shocking, 2 orders and both have had issues. Customer service don’t even respond to emails anymore after telling me I would get a replacement order.
Would never recommend anyone to use this company!
26 de junho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Carl,
We are truly sorry to hear about the issues you've encountered with your orders and our customer service. We understand how frustrating this must have been for you.
We want to assure you that a replacement order was sent and tracked as delivered. If you did not receive it, please let us know immediately so we can investigate further and resolve this matter for you.
Your feedback is important to us, and we are committed to improving our service. Please contact us directly, and we will do our best to assist you promptly.
Kind Regards
Customer Services Team | e-liquids.com
Resposta da E-liquids.com
Hello Ryan,
Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with our customer service. Your kind words mean a lot to us and motivate our team to continue providing excellent service.
If you ever need assistance in the future, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Not good!!
Some of my order was missing.
Contact them via WhatsApp.sent them pics. Had someone apologise and said they would send the missing items. Never received them. Have had nothing. Have emailed. Tried calling. Have tried WhatsApp again, Nothing. So disappointing. Won't use again and certainly would not recommend.
Such a simple thing to fix but no, not interested.
23 de junho de 2024
Opinião espontânea
Resposta da E-liquids.com
Hello Michael,
Thank you for your feedback. We deeply regret the inconvenience you experienced with your order. We understand how frustrating this must have been for you.
We are pleased to see that a replacement for the missing items was provided. Our team has taken steps to ensure this situation is resolved and to prevent such occurrences in the future.
We value your business and would like to make things right. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly via WhatsApp or email.
Kind Regards
Customer Services Team | e-liquids.com
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