EARF Audio Opiniões 

26
TrustScore: 2.5 em 5

2,4

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Classificada 1 em 5 estrelas

DO NOT BUY FROM THIS COMPANY - SCAM! Bought and paid for some items. 2 weeks later, nothing has arrived and I cannot get hold of the company either on the phone or via email. I've looked them up on... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Zero comunication for first free weeks.No answer to landline secretary phone.No answer to email.luckly contact on whatsApp and refund promised.Another two weeks and nothing.Have to ask if need bank to... Ver mais

Classificada 1 em 5 estrelas

Ordered and paid for item in May. Got a confirmation followed by an email saying it’s out of stock and not being made anymore so won’t be back. Was offered a replacement part and a refund of differenc... Ver mais

Classificada 5 em 5 estrelas

Was looking for some good quality (RCF) speakers and ideally from a local company as I'm not used to purchasing sound equipment. Tim was quick to respond on the online chat function on the website to... Ver mais

2,4

Mau

TrustScore: 2.5 em 5

26 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 11% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,4

Todas as opiniões

(26)

9 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Don’t buy from this site

Don’t buy from this site! I ordered a sound bar - money taken and order email received but then nothing. No answered emails, no answered phone calls and no sound bar - AVOID!

9 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY - SCAM!
Bought and paid for some items. 2 weeks later, nothing has arrived and I cannot get hold of the company either on the phone or via email. I've looked them up on Companies house and it looks like they've been struck off.
UPDATE - As you'll see below, they've responded to my bad feedback by saying they've refunded me (first communication I've had from them since placing the order, despite many attempts to contact them. Funny that!). It's 4 days since they posted that response and I HAVE STILL NOT GOT MY MONEY BACK!!!

18 de fevereiro de 2026
logótipo da EARF Audio

Resposta da EARF Audio

Hi,

Your order has been refunded.

Classificada 1 em 5 estrelas

Refund never paid! Still owed money

Ordered and paid for item in May. Got a confirmation followed by an email saying it’s out of stock and not being made anymore so won’t be back. Was offered a replacement part and a refund of difference which I agreed to. Took about 4 months to get the part. Despite repeated emails I still don’t have my refund of price difference nearly 8 months later. All communication being ignored and meanwhile the original item is still showing as in stock and available to buy on the website site. Avoid! Man owes me money.

14 de maio de 2025
Classificada 2 em 5 estrelas

Check what you intend to buy is actually in stock!

I do not think that taking money from people for items that are not in stock is a good business practice, for a variety of reasons. However, when I pointed this out and asked for a refund, I got an almost immediate reply by email and the refund was actioned straight away - although it didn't arrive in my credit card account for a while, which is standard protocol, but annoying. Funny how the money goes out of one's account straight away but not back in. Hmmmm. But that is not the fault of the supplier. All in all, inconvenience, time wasting and loss of capital to spend for a week or two - which I could have done without. Check the items are in stock before you buy would be my suggestion.

27 de agosto de 2025
Classificada 1 em 5 estrelas

After ordering

After ordering, only one email came with confirmation and nothing else. No delivery, no contact, no replying for emails, no answer to phone.

23 de outubro de 2025
Classificada 1 em 5 estrelas

Zero comunication for first free…

Zero comunication for first free weeks.No answer to landline secretary phone.No answer to email.luckly contact on whatsApp and refund promised.Another two weeks and nothing.Have to ask if need bank to get involved and have answer they lost supplier and recive refund in next 4 days.Item is still avaible on they site.Hori steering wheel do not buy as these is not in stock.Ordered same item on ebay and recived nex day.

4 de outubro de 2025
Classificada 1 em 5 estrelas

I have had no notification as to when I…

I have had no notification as to when I will receive the products I purchased and they have taken my money. I emailed and made three phone calls and no response. I received an email on the day of purchase saying my order was being processed, and that was 8 days ago. They could at least give me an idea when I will received the products. I am worried though if I will receive the product that I purchased on behalf of someone else who trusted me with nearly two hundred pounds.

19 de novembro de 2025
Classificada 4 em 5 estrelas

Helpful but communication isnt great

I placed an order with them for 2 amps and then I needed to cancel the order, I tried calling them and using the online form with no luck, However once I contacted them with whatsapp the whole cancellation was dealt with and a refund was issued without any issue, this would have been a 5 star review but as the title says the communication isnt great.

22 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Will take your money

Will take your money, give you no response. Won’t issue refund and doesn’t actually send you products. It’s a fruad company. Use polar not these scammers.

7 de maio de 2025
logótipo da EARF Audio

Resposta da EARF Audio

Hi Phil,

I'm sorry if we've given you the impression that we're scammers. We have been waiting for the beyerdynamic spare parts you ordered to arrive to us.
We finally received a large order from beyerdynamic yesterday which took 6 weeks to arrive and will be sending your order out to you tomorrow.
You have not reached out to us to ask for a refund and if this was the case I would have issued a refund ASAP.

Thanks, Tim

Classificada 1 em 5 estrelas

Very bad experience

Very bad experience, minimal contact on whatsapp and no effort to provide me with an update of my order.

I ordered a Hisense party rocker one speaker

The order was placed
[Order #242] (June 3, 2025)
!
It is now 3 weeks 25/06/25

Please becareful with this seller. No update or refund

10 de junho de 2025
Opinião espontânea
logótipo da EARF Audio

Resposta da EARF Audio

Hi Adrian,

We have spoken to you about this order on several occasions on WhatsApp. I can send you screenshots of the communications if required to jog your memory?

We spoke on Friday 20th June about this order and I informed you we were still waiting for new stock to arrive. You requested that if the new stock did not arrive by Wednesday 25th you would require a refund.
The new stock did not arrive by Wednesday so I issued you a refund. The same day you left us this really positive review.
The new stock arrived on Friday 27th June.

Thanks, Tim

Classificada 2 em 5 estrelas

Poor service

I cancelled an order shortly after making it online. The refund took over a month to come through. The seller initially responded to some e-mails, then said they mistakenly hadn't processed the refund and would do so. The seller then completely ignored my last four e-mails. In the end I had to get my bank involved to claim the money back.

21 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don't place order on this website

Don't place order on this website. You won't get any guarantee:

1.You won't get guarantee of delivery time: I placed order on 14th April and finally get the goods after two weeks waiting.

2.You won't get guarantee of response: I contacted the seller several times to get a single response. Because he/she is out of office. As a customer, you need to match the seller's timetable. What a joke.

3. The seller isn't honest: When I tired of waiting and want to cancel my order. The seller lied to me that it has been shipped. I asked for track number, the seller can't give it to me. The reason is he/she is out of office again. The truth is he/she did not delivery it at all.

4. You don't have guarantee of return: The seller does not accept returns even if the goods are unopened.

21st April is Easter Monday. Post offices are closed. How did you send it out?
Tracking number: KD840960864GB
It shows: 22rd April 18:42
Accepted at Parcelshop
Castlefields Post Office [WA7 2ST]

29 de abril de 2025
Opinião espontânea
logótipo da EARF Audio

Resposta da EARF Audio

Hi Tongle,

I'm sorry you've not had a good experience shopping with us.
Unfortunately we were shut for Easter from the 11th to the 22nd of April.
We did have a banner on the website explaining this.
I took your order along with some other orders to our post office on the morning of Bank Holiday Monday 21st April to get them sent out ASAP.
You did contact me later that day and I explained that we were shut because of the bank Holiday and that your order had been sent.
Your order was place on the 14th of April and you received it on the 23rd of April. This is 9 days delivery time and we were shut for 7 days of that time.
Again I'm sorry you feel you were not seen to promptly.

Thanks, Tim

Classificada 5 em 5 estrelas

Great experience

Great comms, the item I ordered had been discontinued and this was sorted perfectly. Very quick delivery and just in time for a session. Will be using EARF again!

6 de novembro de 2024

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