East Coast Car Rentals Opiniões 

5* all the way from beginning to end, will definitely use this company again if we return to Brisbane.
Hired a Toyota RAV4 Hybrid plus satnav from Brisbane central office the young lass was professional and helpful, dropped car off at the airport hub and shuttle bus took us to the airport. It was all effortless.
Keep it up guys good work 👍

Even though we hired one of the slightly older, higher mileage cars, it drove perfectly. They were very accommodating with our mixup with the returning date (our fault). Would recommend East Coast Cars

Didn't bother hiring a car through them. Asking for a $1000 deposit " because I haven't hired a car with them before" is an absolute disgrace.

Reply - Yes, I believe I mention that in the below review. You offered some reimbursement for your error. But that is the crux of this review isn't it. You deem that solves the matter whereas I disagree, I am still out of pocket for your mistake. Not solely from a monetary standpoint either, but mine and my wife's time standing on a curb next to your closed office with our 2 year old child after a long 3 days of travel and then the following day having to make the return trip to Brisbane to drop off the second unnecessary car and pick up the original booking.
So, you'll excuse me if I don't agree that the matter has been "solved"

Booked a pick up, called to ensure they'd be there after a flight delay, turned up to a closed office with luggage and a baby in tow. Incurred fees of a taxi and a second rental to get to my hotel. Then had to rearrange everything to recollect the original rental. Then spent a month chasing them up for reimbursement, to which half was paid.
It's a pity that poor reviews are the only thing that carries currency in a world of increasingly poor customer service. It would be one star if not for the work of one or human interactions after the fact. I think I'll stick with paying slightly more for a reputable company in the future.

I booked a car with East Coast Rentals via Booking.com and, overall, the experience was disappointing due to a lack of transparency and communication.

I had already purchased full coverage insurance through Booking (covering damage, theft, and excess fees), and I know from previous rentals that rental companies are informed of this when the booking is made. However, at the counter, the staff did not acknowledge this at all. They simply said that “with what I had included,” I would need to leave a $1000 AUD deposit and be liable up to that amount. No explanation was given about the Booking insurance or how it applied. Feeling unsure after a long trip, I paid an extra $150 AUD for their own coverage which ment $550 excess — something I wouldn’t have done if the situation had been explained clearly.

The car (a Mitsabishi) functioned okay but was given to us with a half tank which we had to return to inform the staff as they recorded it as a full tank.

The most frustrating moment was that we had to catch an early flight when returning the car. We had to drop the car off at a specific parking lot and had to pay the parking fee of $60 to leave it there for 2 hours.

Furthermore we didn't do a final inspection together and they charged me $550 excess for damage to the car that was deemed as wear and tear. Complete fraudulant, no paper work signed in agreeance of the damage which happened after drop off as I had photos of the car when dropped off at the Paking Lot.

When questioned the staff about this transaction, I was ignored, this ended up having to been chased up by the bank as a dispute. Got our money back after a massive battle and waste of time. This money should not have been taken out in the first place.

The staff wasn’t rude, but the overall experience felt poorly handled and not transparent. I wouldn’t recommend East Coast Rentals, especially to international travellers.

This was the 4th trip I have used the company. Just a great experience at a very competitive price. Reliable, fuel-efficient car, good customer service, An all-round 👏

Great experience with ECCR from our arrival in Hobart to our departure in Launceston, it all went smoothly. Nice car and very good shuttle experiences, this company is very good and I highly reccomend their services Cheers David C.

Easy online booking. The car was as stated, clean and well appointed. The staff were very helpful at both ends as I picked up in Adelaide and dropped off in Melbourne. Both shuttle transports were seamless. Balvinder was a great guy and very efficient in getting us to Melbourne Airport. Excellent company to deal with. Thank you East Coast Rentals

I lodged a formal complaint with this eCar s service and never received any response or follow-up, which is extremely concerning.
I have since escalated the matter to Fair Trading. After reviewing all correspondence, including emails and messages from this company, I was advised that the manager’s conduct is serious and to be reported to the police, as well as to AFCA. I will now be proceeding with both
The lack of accountability, failure to respond to complaints, and overall handling of this situation is completely unacceptable. No customer should be treated this away it’s disgusting behaviour and they are getting away with it obviously

Nice customer experience but:

- long wait for a car
- when they finally found my hybrid car, it was dirty
- they had to take extra time to find a new car

Cette agence c'est une escroquerie car il vous prélève des frais totalement justifiées surtout ne pas louer avec eux

We used Melbourne and hobart branches. We had excellent and efficient service for both. I highly recommend this company for value for money and decent cars .

Everything went well with our car hire. Directions for the shuttle bus pick-up were clear, we didn't wait long for the pick-up, and collection of the car was quick and easy. Staff were friendly. Return of the car was just as good. Cost of the hire was actually the cheapest I could find. Very happy.

Paid for full insurance through booking.com. went to pick car up at Launceston and the counter staff still wanted me to take out insurance through them aswell as he reckoned they don't cover everything? Three weeks after we handed the car back we got a $71:50 amount taken out of our account no email or call/text to say why.
The cars may be cheap to hire but make sure you check out the fine print.

The man who served me today was professional, respectful and very helpful. It is service like this that keeps us coming back to East Coast car hire.

Ich hatte ein Premium bzw. Oberklasse SUV mit Allrad Antrieb gebucht (FFBR). Ich erhielt jedoch lediglich einen Standard SUV mit Heckantrieb. East Coast hat den Wagen einfach als Premium Fahrzeug mit Allrad klassifiziert und sich damit aus der Verantwortung gestohlen. Eine Reklamation wurde lapidar einfach abgelehnt.
Am Ende habe ich wesentlich mehr bezahlt als notwendig. Daher kann ich diesen Laden absolut nicht empfehlen.

Recenty rented in Tasmania. Given these guys were cheaper than the car rental places on the airport, I wasn't expecting much, but the free shuttle and customer service was actually better than i've had with some of the big brands.

Car was fine, but very impressed by this company. Will be back.

My 3rd experience with EastCoast Adelaide Airport was as perfect as the previous 2. The welcoming, polite, helpful staff at every point of the process made every aspect a breeze - phone booking, quick shuttle pick-up from airport to office/car yard, no credit card fee for payment, explanation of any part of the car workings that I wasn't familiar with, car return. Wouldn't even consider looking elsewhere for future Adelaide trips. Great value for money. Thanks to Taji, Faheem & Salim at the venue and Alan & Sinas who were great with the shuttle bus.

The price and ease of renting a car was awesome. My only complaint and this is why it was a 4 star and not 5, is that when I made the booking via Booking.com it said the car was a Toyota Rav4 (it was quite specific, there was no ambiguity). However upon collection, you image my surprise when I collected a Haval H6. The Haval was probably bigger and met our needs, but it's not a Rav4. If you advertise one thing, then that is what should be delivered.

Excellent communication upon arrival at the airport and we were quickly picked up by a super friendly man. A fast, uncomplicated check in proceeded at the business (located very close to airport) and we had an upgrade to be able to fit all the suitcases in.
Process to return the car was even speedier! A great team working at this car rental company which I would recommend and use again.