East Coast Car Rentals Opiniões 

Booked 2 hours before picking vehicle up to be told about all these additional costs that are in the “terms and conditions”.

When I wanted to cancel they said to organise the cancellation online. Online they told me they can’t refund so the company took all the money that I paid even though I never picked the car up and booked it 2 hrs previous..

$280 for no work - pathetic

First time using East Coast Car Rentals and was impressed with the service from the Melbourne team, specifically Kathy. When the office realised i had left my glasses in my rental after drop off they called me straight away and Kathy went back to get them for me.
Pick up and drop of process super easy and car was in great shape.

From the start at the booking stage our experience was streamlined and smooth,and great value for money. Collection at Adelaide airport was also easy, Jack was amazing and we were lucky to get Jack again when we returned the car. It was a wet and windy morning, Jack made sure he dropped us right in front of the express elevators at Adelaide airport taking us to the departure level avoiding the rain. Check in at the offsite depot was also easy, lots of great tips provided for our road trip

Our experience with East Coast was brilliant! Great directions for shuttle transport and easy paperwork and process for picking the car up. Jack our shuttle driver was awesome, extremely knowledgeable, friendly and assisted with our luggage. The office staff were happy and assisted with tour information. The car was spotless, practically new and worked perfectly as well as being economical on petrol. Drop off was easy and efficient with us arriving in plenty of time for our flight. Overall we will be renting with them again on our next trip to Adelaide. Great company!!

Great friendly staff.
Jack it was an awesome 2min only wish it could have gone for longer

Excellent service and support from the central Melbourne team and James in particular. You have to go a long way to meet a nicer bloke. We wanted to change our booking - no problem. Everything was explained very clearly. The car was clean and ran well. James gave us some good tips and advice and explained how everything worked. Would definitely recommended for both price and service.

Car is in great condition. Nice service, smooth procedures. Jack the shuttle bus driver is very friendly and helpful.

Amazing service from pick up to check in the car was great. Special shout out for Ash the incredible young man who picked us up from the Brisbane airport was very professional, fun and full of local knowledge. He recommended a local pub after we asked and it was a fabulous meal. Ash also gave us many other pointers help with our holiday.
We have used East Coast rentals in Tasmania, Cairns and Brisbane before this trip. We will continue to use / recommend your service to everyone. Thank you Ash

Cancelled a fully pre paid booking hours before we were due to land. No alternative car offered and no compensation provided. Left to try to book a car through another provider while we were in the airport waiting to board. Luckily another rental company was able to provide another car albeit at a higher cost.

I really like dealing with this company, this was our first time hiring a vehicle, and the process was simple and straightforward, they even fixed a stuff up on dates we did on the website. I then dropped the vehicle off 9 days later and got a smaller one for another 5 days as didn’t need the big one and the process was once again easy. I did order on the website for both vehicles. For both car hiring processes we purchased the dearest plan as I don’t have to worry about excesses or repairs if in an accident and it comes with road side assist. Very happy, would definitely recommend. .

Refused to honour quoted rates sent by email, saying rates change hourly - a fact not mentioned in their email. Otherwise fine, however, communications not so great.

The best rental company we’ve been with. Excellent customer service. Fantastic car - 100%.

Just used East Coast for the fifth time across Brisbane, Sydney & Adelaide. They are consistently excellent. Good vehicle range, friendly staff, and good prices.

Another smooth experience with East Coast Car Rentals. We’ve been using them a couple of times a year for the past 10 years and continue to be very happy with the service we receive. Great price, too.

Best value car rental and while in Adelaide it is not located at the airport, it is very close by and the shuttle services are great. I always use East Coast

Seamless experience from start to finish. This is the second time I've used East Coast Car Rentals, two different cities, but again very happy customer. Staff are friendly and helpful, both in the shop as well as the airport drivers, Darren and Kathy (I think it was Kathy, apologies if wrong). Transfers simple and quick. I won't use any other car rental company, this is the only one I've never had some issue occur with.

The staff, condition of the car and the ease of the transaction.

Quick, good cars, efficient pick up and drop off to off site. Really nice staff - big shout out to Jason.

Used twice and will use agsin

Had a car rental organised for pick up in qld. The shuttle bus was a great and fast service but the positivity to this experience stopped there when arrived to collect the car the lady had pointed out a under age fee as I’m 24 I was already aware of this prior except there was an additional charge of a The $215.99 included the Premium Loss damage Waiver this wasn’t told it was optional and that I could have chosen security bond instead that would have been the option I would have chosen. On their website it states this which is not true at all.
(We believe in honest, all-inclusive pricing. The quote you see is the price you pay, with no hidden booking charges or surprise fees at the counter.)

I would strongly recommend looking for another provider one that genuinely cares about their clients and their money. I rented a car from them and returned it in good condition, yet they claimed to have found a small scratch on the windshield. They’ve been holding my $1,000 deposit ever since. I’ve been chasing them for updates, but keep getting passed from one person to another with no resolution. At this point, I think Fair Trading is the best option. In the meantime, I would avoid dealing with them altogether.