Easy Light Bulbs Opiniões 

255
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lightbulbs arrived 7 days after ordering, well packaged and the same brand as on the website - awesome. Website easy to navigate, every lightbulb imaginable and at very reasonable prices - thank you �... Ver mais

Classificada 5 em 5 estrelas

A confusion on my part over the number of bulbs ordered was treated with immediate help and advice by your member of staff James Smith who sorted out my error. I have now received exactly what I wante... Ver mais

Classificada 4 em 5 estrelas

Ordered on 13th Dec, order acknowledged but I heard nothing more. Having then read other Trust Pilot reviews I left both email and voicemail messages on 21st Dec. No response but received an email o... Ver mais

Classificada 1 em 5 estrelas

I purchased Golf Ball 40w E14/SES 240v Philips Clear Light Bulb - 45mm × 100 and they sent me a completely different cheaper inferior brand. I then emailed them twice which they ignored and I am now... Ver mais

Informações sobre a empresa

  1. Fornecedor de lâmpadas

Escrito pela empresa

We are a family owned British company, with over 23 years experience in the lighting industry; established to provide a reliable, cost-affordable and high quality one stop shop for lighting. We’ve come a long way since we started out specialising in torch bulbs and miniature lamps but many of our dedicated and knowledgeable workforce have been here throughout. Today we are proud to offer over 30,000 different product lines with stock levels of over 2 million at any one time, worldwide delivery and even our own brand of lighting, Casell Lighting, which offers great quality at realistic prices. Couple this with the best in customer service and unmatched stock and delivery systems, and you can see why Easy Light Bulbs are the leader in its field. Easy Light Bulbs can deliver, whatever your need.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

255 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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3,6

Todas as opiniões

(255)

50 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good

Prompt, easy and then there was an issue to address it was fairly done. Would happily use again.

5 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Same problem here

Same problem here. I wish I had read this before making the purchase. It's now been 25 days since I placed my order. Last week, I called and was reassured that my lamps were in transit, would reach the UK, and be sent to me shortly.
Now they say they can't promise when they'll arrive — it might take another 1–2 weeks. I've requested a refund and won’t be ordering from them again.
EDIT: I ordered the same lamps in another shop yesterday. They have just been delivered (whithin less than 24h).

25 de abril de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

A bit disappointing

I needed several GU10 LED spotlight bulbs. They needed to be high quality and last well as not easily accessible. Callum was very helpful. I chose Philips bulbs costing over £12, and imagined they would be the top of the range Philips Master bulbs, but on arrival they turned out to be from the lower quality Philips Master VALUE range, available widely at a much lower price. I was offered a price reduction or total refund.

22 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

My transaction couldn’t have been any easier… made my selection. Placed the order and sat back. Delivery was next day - order arrived superbly wrapped and in great condition. Highly recommend.

7 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a bulb costing £14 on 6th…

I ordered a bulb costing £14 on 6th February 2025, I have sent various emails, without any response and have still not received this item. I will also now be reporting this company as fraud to my bank as per last reviewer. DO NOT USE THIS COMPANY.

6 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I waited over 2 months for my bulbs

I waited over 2 months for my bulbs. I sent 2 emails asking for news and I received no reply. I reported it to my bank as fraud and I then got an email to say it had been dispatched!!

What a complete waste of time this has been. Customer service is free, and all it would have taken would be a return of my email to explain they’re very busy. I’m so disappointed.

31 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The package was delivered to the wrong address

The package was delivered to the wrong address.

Be careful with your delivery address on checkout. On my order it defaulted to an address I add set for another company (I think because they use Shopify). I deleted the address on my order and set the correct address and continued to pay.

I didn't thoroughly check the confirmation emails and later found the package was delivered to the default address, even though I changed it on the order.

Company support were un-helpful. They told me to re-order.

I won't order again because I can't trust their system.

Shame.

15 de março de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Ian, I am taking a look at your order. I can see that the billing address has been updated and not the shipping address - that may be why your order was still sent to the previous shipping address. As your order was delivered to the correct shipping address provided on your order, a refund can't be actioned unfortunately. An order confirmation email and a email including the Royal Mail tracking was provided. If we heard from you before Royal Mail delivered, we would have happily contacted Royal mail to send your items back to us.

Classificada 2 em 5 estrelas

Some issues, but they are trying to improve

I ordered a Philips T9 circular fluorescent tube, listed as in-stock. Two weeks later a Navara T5 tube was delivered.
During these two weeks, my emails remained unanswered, and no updates were sent until the item dispatched.
Item sent well packaged, but is not the item purchased.
UPDATE: Following this review Callum phoned to apologise and sent the correct item for delivery next day. He advised that they are struggling to answer emails.
Easy Light Bulbs appear to have some issues, but it's reassuring they are trying to resolve these and improve.

14 de março de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi James, this seems to have been a shipping mistake from our team. I will get them to contact you. Apologies about the inconvenience caused.

Classificada 3 em 5 estrelas

The order was processed swiftly and I…

The order was processed swiftly and I was kept informed of its progress. The lights arrived in a good state. However an order I started before this order for linear light bulbs, was for LEDVANCE 18W LED 4000K which was order No EO46136 has not arrived and apart from receiving an email to say that the order had been received and was being being processed ready to send out but that is the last I have heard about it, thus a low score given.

12 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good service from this company for…

Very good service from this company for difficult to find items. My telephone calls have been answered quickly and attentively when I have called to follow up on my orders, with clear information offered. I would use this company again. Call them first to understand shipping timing if this is critical.

13 de março de 2025
Opinião espontânea

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