Easylife Opiniões 

Wouldn't even give it one star. Ordered masks six weeks ago- still waiting although they promised 'speedy' delivery. Covid will be a thing of the past, if i ever receive them. Companies like these need to be shut down, as they are still sending out promotional material. Won't reply to emails ( generic response) and don't answer phones. DO NOT ORDER FROM THIS COMPANY. Customer service is non existent. How on earth have they achieved a good star rating on Trustpilot-just read the reviews!

Easylife washable reusable face masks. Don’t bother for adults - they are too small to be effective - only suitable for children. Don’t cover like the advert in the Daily Mail. Waited about a month for delivery with repeated delivery dates - not one being advised. Received a call for survey, after delivery, with first question “do you drive”, what this has to do with the product or service I don’t know, therefore didn’t continue with survey.

Worst company I've ever dealt with. My first order was a joke. My second still hasn't arrived being 4 weeks late. They don't answer the phone and send out standard emails. I will never use this company again.

Please check your Mother or Father doesn't have an easy life catalogue,throw them away and keep throwing them away because they will keep sending them even if you ask them not to.They pray on the elderly,people like my Mother who during lock down received a catalogue and placed an order without me knowing.She unfortunately has passed away, not that she would have kept the items ordered they are useless and very poor quality .So I have been trying to get a refund for 7 weeks now if you read the other reviews you know about the lack of response to emails and the 100 plus queue for a phone call.This is a company from hell ,they will use you,frustrate you and grind you down to the point where you have had enough ,So you don't pursue the refund,that's the con. Other companies will automatically refund you once the items are returned not easy life you chase and chase and they delay and stall and blame the post,or covid 19 ,Iv'e heard them all ,Always too busy whenever you call,the email team has gone home,reduced working hours,unable to locate parcel .I don't know how this company is still trading in our country given the rules you have to abide to.I hope somebody has the legal connections to do something about it.They are worse than any cowboy builder or rogue trader from TV .

Ordered something on 8/5. ETA 14/5. Not arrived. Phoned - no answer. Emailed twice - no response. Messenger - try phoning 🤬

I made the mistake of trying to order 3 items from their awful website. 20 minutes of my life wasted. The system timed out on every activity, most notably when I tried to input a promo code ( I wonder why that could be?) If they are trying to compete with Amazon......or any reasonable on line seller, they have got a major problem. Avoid at all costs.

I would give them 0 star. 2 years ago I ordered goods ended up phoning them because of very late delivery. The goods were and are OK Never again I decided but I am still sent their catalogue.On the 17th May (their recods show) I ordered 3 items with differing delivery dates. Promised delivery 21/05/20, 29/05/20 & 22/06/20. After 45 minutes on the customer service I was told I did not understand their system. In fact all items would not be delivered until 22/06/20. I told them to cancel the order. During the 45 minutes waiting I had checked and Amozon would deliver much more quickly for a similar price. They are now with them. The now urgent one is promised by 9pm tonight.

I ordered 11 items at the beginning of may and had received nothing so far. It seems that they are holding onto all the items until they are all in stock. However, the final item now has an in stock date of August. I sent them an email last night to say I wanted all the items they have in stock delivered soon. They have delivered one item and cannot get through to their customer service - they were so busy the system didn't even let you get into a queue. Never answer emails.
I did previously order a step-ladder which although it took quite a while for delivery was delivered and is good quality. Not quite sure how trustpilot have a 2 star rating for them when everyone's review is one star.
After covid-19, we will remember those companies who stepped up to the mark and made our lives easier and those who frustrated us through their incompetence or lack of customer consideration.
One more item delivered even after contacting the ceo - greg at easylifegroup.com - absolutely disgusted with their appalling service

Betty Berry
A terrible company. Extra money taken on Credit card notified by the card Fraud department. Fortunately card now cancelled. Beware any purchase.

Very poor service (if you can it service) from this company products ordered 2nd May received conformation e-mail with ETA of 7thMay we are now at 26 th May still waiting have tried ringing customer services nearest I got to speak to someone Iwas number 84 on the phone to be answered ,sent -mail surprise surprise no response to that ,will not use this company avoid at all costs

VERY POOR SERVICE, WAITING WEEKS FOR DELIVERY.

Ordered goods 020520 Easylife confirmed order with delivery dates 07 and 14th May nothing received.Emails to company just produce automated response they will reply in 5 days but they don't.Letter to company remains unanswered.Very poor.

Bought a delux jigsaw puzzle board with pull out draws which stated that it would be bigger enough for 1500 piece puzzles, oh how wrong that they are, it’s not big enough at all so I’m stuck with it now. Terrible quality also. I’d had it over a month before I tried it used it so can’t send it back

A dishonest company, that signs you up to a magazine, for £18.50 without your asking, whose on line phone number does not exist, who cannot be reached by any known means, making the only way to stop them is through your own card company, whatever the product you need, get it elsewhere.
Jon Tremlett

I recently bought a solar pest repeller from Easylife. It is supposed to repel vermin from your garden using high frequency noise and flashing lights. I followed the instructions and experimented with the settings and positioning of the device.
If anything this device seemed to make the problem worse, today I had visits from many Squirrels, multiple pigeons and a rat!
This is the most useless piece of equipment I have ever wasted my money on!

Once you buy something from this company they will bombard you with brochures despite being asked not to. Same with email. I don't think they have heard of GDPR. Their prices would be cheaper if they stopped sending out unsolicited junk mail.

There is no justification to charge £9.99 for 100 ml of SurSol Hand Sanitiser which is taking advantage of covid-19. Shame Easylife so avoid using this company for any purchase until their charges are fair

FRAUDSTERS

This company are out and out fraudsters. They keep your bank details and then charge your account for things you haven't even ordered. Here's whats happening to me.

27th February I purchased a 5 tier garden planter.
27th February I received 2 emails from Easylife
Email 1: Order confirmation with ETA of 4th March
Email 2: Despatch UpdateYour order number is: OR10914737

A few days later I received a call from Easylife asking me if I'd like to accept a free trial to their easylifemotorclub. I declined. The agent was extremely pushy, I explained it is not use to me and i wasnt interested as I won't be driving for at least 12mths due to serious health issues and that my car was under manufacturers warranty and told the agent not to send anything to me as it would go in the bin. He then said there is a £10 fuel voucher in the pack and I replied I wasnt interested as I couldnt use the voucher and didnt want to join the motor club. He said he would send the trial pack anyway and I could keep the voucher and either cancel the membership or accept it, he also said Easylife would take £1.99 from my account and I had 14days from then to cancel the contract, (the contract I didnt agree to, sign up to or accept). I told him there was no way I wanted the trial or the voucher and told him not to send me anything. The easlife telephone log will prove this, which I will ask them to give me a copy under the data access request terms.

After this I was still waiting for delivery of the planter, so I rang Easylife and they assured me it was on it's way and to wait a bit longer. While I was speaking to them I mentioned the bully boy tactics of the agent who wanted me to take up a free trail for easylife motor club, and he told me it was someone in their promotions department, and said he would contact them to make sure the trial was cancelled and nothing would be sent to me. However, this was not the case.

I received the trial pack to the motor club on Friday 25th April. So I telephoned them and told them that I did not want it, didnt agree to sign up for it, and didnt agree to pay for it and was insistent they do not send it to me and asked them to cancel it. The guy on the phone put me on hold and then came back and said he had cancelled it on their system and gave me his name, Michael. Infact Michael sounded very much like the pushy agent who tried to bully me into taking the plan in the first place, he has a very distinct accent and tone to his voice. I asked him if he wanted me to put in writing that I'd never signed up or agreed to take the trial and he said there was no need. I was relieved it had been cancelled. But my relief was short lived.

Saturday 26th April I was checking my online bank statement and saw Easylife had taken 2 payments from my bank account without my permission or knowledge.

17th April £1.99 taken from my account
25th April £59.99 taken from my account

Both for the Easylife motor club annual subscription.

I have contacted my bank who have said that if I did not accept the trial, did not sign up to the trial and that I had definately told Easylife I did not want the trial or become a member of their motor club then Easylife have committed a fraud and to contact them telling them I want my money back, £61.98 They have used my bank information without my permission and knowing I had told them I was not interested and didnt want to sign up to their motor club. My bank has now put a block on Easylife so they are not able to take anymore money from my account without my permission, however, this will not stop Easylife refunding me my money back into my account.

I am awaiting a response from Easylife. I will update this review as and when the case progresses.

In the meantime AVOID THIS COMPANY LIKE THE PLAGUE. They are total fraudsters!

UPDATE MONDAY 27 APRIL 2020

Finally managed to get through on the phone to this company this morning, after emailing them telling them I had informed my bank of their fraudulent use of my bank details.

Girl on the phone did apologize for their Promotions Team member who was responsible and has issued a full refund for both the £1.99 taken on 17/4 and the £59.99 taken on 25/4 informing me I should receive the refunds as 2 separate payments in 5-7 days.

PLEASE BE AWARE if you buy anything from this company they will keep your bank info, and if someone from their Promotions Team phones you and you refuse any offers they make, you will still be charged for those offers, check your bank statements regularly to see if they have taken any money from your account. Or better still get your bank to put a block on them as I have. This block won't affect any refunds they owe you.

Such a pity that their Promotions Dept are behaving in this way and being totally cavalier with other people's financial data. It reflects badly on the company as a whole.

If I don't update this review it means I have received my refund in 7 days

Do not use this company if you intend to return any items. I was informed the uplift would take place on a certain day but no time scale given. Uplift did not happen, again arranged for a certain day, did not happen, again arranged for a certain day, did not happen, the company then appeared on a day that was not arranged and uplifted the item. In total I spent 3 full days in my house waiting for the uplift. I contacted EasyLife each time and was informed that they had not even arranged it on one occasion even though I was told it had been. When I received my refund back it was £8 short, e-mailed the company and all I got was excuses that I was not due the £8 for various reasons even though I had my bank statement to prove what I paid for the item.I even had an e-mail stating that I would receive the full refund back. Any time I spoke to customer service they were really not helpful and when I e-mailed just got different excuses every time. Obviously the company are quite happy stealing customers money and do not seem to like items being returned so make it as hard as possible for customers to do this. Easylife say their GOAL is, "To provide our customers with products that they need via a fuss-free shopping experience with fantastic service that puts their mind at ease" Sounds good on paper but I can assure you it does not happen. Shame on you EasyLife.

Ordered a garden hose, from this company. No problems with the delivery, but it wasnt fit for purpose, ie it didnt expand as promised, so was useless for my purposes. I had made the purchase based on the advertised picture, which is misleading, as it states hose will expand upto 3x its size, and advertises unbeatable low price of £14.99, extends upto 100 feet. I purchased a 25ft hose expecting it to expand to around 75 feet. It didnt!! upon contacting customer services. I was asked if i had used the hose, to which I truthfully replied 'yes' and was told they couldnt exchange it, even though they agreed the advert was misleading, as it was no longer new. If I wanted to purchase an additional hose and join the 2 together I could, but they didnt sell the part needed to join the hoses. So I am stuck with a hose which is useless. absolutely crap company. There adverts are misleading!!! DO NOT USE !!!!!