I sent a message RE the first order reporting that it was processed while I was still considering - never received a response And THEN I got notice of a SECOND order AFTER it was too late... Ver mais
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These are surprisingly good. I finished them way faster than I thought I would and even ordered two more boxes in the interim. Second subscription order arrives tomorrow. They're pricy for a reason... Ver mais
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Disappointed this auto renewed without subscription Do not think you just bought it once!!! Difficult to cancel subscription! I couldn’t even find where I signed up for auto renewals They... Ver mais
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Love the product, Hate the complete and utter lack of customer service. I haven't seen such a low quality customer account setup since the invention of the internet! There is no way to track upcoming... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Eating healthy shouldn’t mean missing out on the snacks you love. We ❤️ candy. It’s more than just satisfying your sweet-tooth... it’s a sweet, nostalgic feeling. When we set out to make gummies with less carbs, sugar, & calories than regular candy, we knew they also had to taste just as good as the original.
Informações de contacto
Estados Unidos da América
- 5623585945
- support@eatshameless.com
- eatshameless.com
3,1
Aceitável
316 opiniões
Sem histórico recente de solicitação de opiniões
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I sent a message RE the first order…
I sent a message RE the first order reporting that it was processed while I was still considering - never received a response
And THEN I got notice of a SECOND order AFTER it was too late to respond/stop.
Talked with customer service and told them I’d be returning to sender and there was no info about charges for returning something I didn’t order.
Have finally received a partial refund of about 60% of what was taken from me…postage fees
They’re a predatory company that adds subscriptions to orders as part of doing business, sends notices of upcoming subscriptions after it’s too late to address.
Would not use again and would never recommend
26 de junho de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for taking the time to share your experience — we're truly sorry for the frustration this has caused, and we understand why you feel the way you do.
We want to be fully transparent about what happened on our end. When we received your message, we made multiple attempts to reach you by email but received a delivery failure each time with the error: "recipient's mailbox rejected your email." We also tried to reach you by phone without success. We want you to know that your concerns were not ignored — we genuinely could not get through.
We hear you on the checkout experience. Our checkout pages are being redesigned to make every step of the customer journey transparent and straightforward.
To clarify the timeline on your case: we cancelled your subscription the same day you requested it, on 05/05/26. We attempted to process your full refund the very next day, 05/06/26 — however, a credit card dispute had been opened, which caused your bank to lock the account and prevent any credits or debits from being applied. Because we were unable to issue the refund through that channel, our standard $9.95 return processing fee applied, and when the dispute was resolved in our favor, your bank added their $25 dispute fee — which we have control over once a chargeback is initiated.
We also want to acknowledge the return postage — per our policy, customers are responsible for return shipping costs.
We're sorry this experience left you feeling unheard. That was never our intent, and the steps we're taking to improve our checkout and communication process are a direct result of feedback like yours. We will have our Director of Customer Service contact you right away to see if there is anything further we can do to restore your trust.
Absolutely amazing
Absolutely amazing! This brand is just off the wall amazing! I have no words!
10 de junho de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for this — you truly made our day! Reviews like yours remind us exactly why we pour so much love into everything we do. 🍬💛
Great taste and customer service!
I love that I can get so much fiber in a delicious snack and on top of that, Shameless Snacks has amazing customer service!
8 de junho de 2026
Opinião espontânea
Resposta da Shameless Snacks
This review just made our entire team smile from ear to ear! 😊 Thank you so much for the kind words!
That's exactly what Shameless Snacks is all about — sneaking all that good fiber into something so delicious that it feels like a treat, not a health food! 🍬
We are so grateful for your support and can't wait for you to try even more flavors. You are the reason we do what we do! 💛
So good I'm actually grateful it's a subscription model
These are surprisingly good. I finished them way faster than I thought I would and even ordered two more boxes in the interim. Second subscription order arrives tomorrow.
They're pricy for a reason and at least twice I HAVEN'T done a mid afternoon sugar crazed doordash order so I feel like I'm coming out ahead.
8 de junho de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for sharing this — you truly made our whole team smile. We can't wait for your second subscription order to arrive!
We love that you flew through your first box and couldn't wait for more — that's exactly the Shameless effect! And you're absolutely right, when you factor in what you're NOT spending on that mid-afternoon sugar spiral, these basically pay for themselves. 😄
Taste great, may upset stomach if sensitive
I ordered a bunch of bags in various flavors. The flavors all tasted good! My stomach and intestinal system were not so happy with them, unfortunately. I was able to cancel my subscription and the upcoming order, the customer service was very helpful that way and I appreciate that so much. I still have a bunch of bags from my original order left, will give to friends that don't have sensitive stomachs.
27 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for your honest and thoughtful review — we truly appreciate you taking the time to share your experience! 🙏
We're so glad you enjoyed the flavors, and we're sorry to hear your stomach didn't quite agree — we know that can be really uncomfortable, and we genuinely appreciate your understanding. Some of our ingredients, like the fiber content, can occasionally be an adjustment for more sensitive tummies!
We're really happy to hear that our customer service team was able to help you cancel smoothly — that's exactly the experience we want for every customer. 💛🍬
Fantastic products & good customer service
The gummies are delicious. Just don't let the grandkids find them b/c they argue about them being "candy" vs fiber gummies...lol. It was easy to cancel my subscription when I developed a sensitivity to an ingredient and customer service worked with me for returns.
15 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Ha! We love this so much — honestly, the grandkids aren't wrong! 😂 They're so delicious it's hard to blame them for the debate!
Thank you so much for sharing this — it truly made us smile! We're so glad you enjoyed the gummies, and we're especially grateful that our customer service team was able to take good care of you when you developed a sensitivity. Your health and comfort always come first, and we're happy we could make the process as smooth as possible for you.💛🍬
It's not Shameful to love Shameless!
Not only is the product great tasting and provides a wonderful amount of fiber per day, the customer service is amazing! It's easy to order, the delivery is fast and did I mention every flavor is delicious? Well, they are! I highly recommend Shameless Snacks to anyone that loves candy but wants something that isn't filled with too much sugar.
29 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
We LOVE this review so much — and we love that you love us! 🧡✨
Thank you so much for your kind words! We put so much care into every flavor, every order, and every customer interaction, so hearing that it all comes together for you means absolutely everything to us.
The fiber, the flavor, the fun — that's exactly what Shameless Snacks is all about! We are so grateful to have you as part of our community, and we can't wait for you to try even more flavors.
Thank you for spreading the love and for recommending us — you truly made our day! 🍬🙏
Great product..TERRIBLY RUN COMPANY
The product itself is great! Super tasty!
Their website and customer service is absolutely TERRIBLE!!!! More than once now I have paused/skipped a shipment and have still been charged!! The first time it took 2 weeks and MULTIPLE back and forth emails to get a refund. And it just happened again! Only this time...somehow some of my order was skipped, but not all, I have 2 charges from them and I skipped the whole shipment several days ago!!! I will not be using this product anymore, SOLEY because of their website issues and customer service!!!
28 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for your kind words about our product — we are thrilled you love the taste! 🙏
However, we are truly sorry to hear about the frustrating experience you've had with your subscription and billing. This is absolutely not the experience we want for you, and we completely understand why you feel the way you do. You deserve so much better, and we sincerely apologize.
We'd love the opportunity to make this right for you personally. Since we are unable to identify your account from this review, could you please visit us at www.eatshameless.com and click on the Live Chat button? Once you're connected, please ask for Watson directly — she will personally make sure your billing concerns are resolved quickly and to your satisfaction.
We truly hope to hear from you soon and have the chance to earn back your trust. You deserve a seamless experience from start to finish, and we are committed to delivering that for you. 💛
Horrible Company!
They have the WORST shipping and customer service! They shorted me a LOT of what I bought and then acted like they were doing me a favor for shipping what I ACTUALLY ALREADY BOUGHT!! Don't be fooled by this terrible business!!! PLUS it took over a week and a half to get half my order and they also use that terrible shipping company Uniuni!! BEWARE!!!
18 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for sharing your experience, and we are truly sorry to hear that your order did not arrive as expected. We completely understand how upsetting it must have been to receive only part of what you paid for, and we sincerely apologize for any frustration this caused.
This is absolutely not the experience we want for our customers, and we take concerns like yours very seriously. We'd love the opportunity to make this right for you. Please visit our website and click on the Live Chat button — our customer service team is ready to step in and help resolve this for you right away.
We appreciate you bringing this to our attention and hope to have the chance to turn your experience around.
Love the product, Hate the lack of customer support
Love the product, Hate the complete and utter lack of customer service. I haven't seen such a low quality customer account setup since the invention of the internet! There is no way to track upcoming orders and when I reached out to customer support, I got a canned answer that didn't match my question. They can and should di much better.
14 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for your feedback. We're so very sorry to hear about your experience. This is not what we want for our customers and strive hard to ensure we provide great service.
For tracking orders, you should have received an email providing you tracking information along with a link. We also send email informing of shipping in transit and delivery.
We're sorry if these items have not been received. We will do everything we can to help resolve this issue. If you would please visit our website and click on the live chat button and ask for Watson as we cannot locate an account using your review name. We will ensure we get everything resolved for you and provide you with great service!
Customer service was excellent
Customer service was excellent. I did not realize I was on a subscription. So when I got the email saying my order was shipping I could not cancel. I reached out to CS explained the situation and they created a RMA for me to return it. They literally refunded my account the day they got the order!
12 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for taking the time to share your experience — it truly means a lot to us! 🙏 We're so glad our customer service team was able to step in, make things right, and get your refund processed quickly. That's exactly the experience we want every customer to have. We hope to have the opportunity to serve you again in the future! 💛
Absolutely terrible customer service
Absolutely terrible customer service. Shady business dealings. Refuse to cancel orders.
First off, when you try to purchase an order, their user interface throws out 6 "before you go, do you wanna purchase these too?" money grabs. They come one right after another. They have 2 options and the first one is a big green checkbook that makes you think "click here to uncheck the box". No! This ADDS it to your order. Then the next 5 pop up messages come one right after the other and you're like ok, let me review my purchase to make sure its all there correctly and didn't accidentally add any of those extra things. NOPE. Doesn't let you review it. So they ended up charging me an EXTRA $180 on a $30 order. I only discovered it through the emailed confirmation of the order. I immediately got on their website and tried canceling it. They emailed me back two days later and said once an order is submitted its locked into the system and we can't cancel it. Um, what?! Then why do you have an option to cancel an order if the order can't be canceled? Its not an order until its been submitted, its just window shopping before that! Oh and the only "refund" they offer is a 30% store credit.
This entire company is a scam. I'm out over $200 bc I tried to buy a couple bags of "healthy" snacks for my disabled mother.
8 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for your feedback. We're sorry we did not provide you with the experience both during checkout and afterwards that you deserve.
We do try to cancel orders whenever possible unless the order is already in transit.
We would love to locate your account and correct any problems. Would you please go to our website and click on the live chat button and ask for Watson who will take great care of you and your mother.
Disappointed this auto renewed without…
Disappointed this auto renewed without subscription
Do not think you just bought it once!!!
Difficult to cancel subscription! I couldn’t even find where I signed up for auto renewals
They will get a class action lawsuit eventually and go belly up for this practice.
Hmmmmm
2 de maio de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for taking the time to share your experience, and we are so sorry for the frustration this caused. Discovering an unexpected charge is never a good feeling, and we completely understand your concern.
We want you to know that we have taken immediate action on your behalf — your subscription has been cancelled, your pending order has been stopped, and a full refund has been issued today.
We also want to be transparent about how we communicate subscriptions to our customers. When a subscription is selected at checkout, we send:
• An Order Confirmation Email confirming the subscription is active, the shipment frequency, and the next billing date
• A Pre-Bill Notification Email before each renewal, giving you the opportunity to modify, pause, or cancel
• A Subscription Management link included in every email, so you can self-manage at any time
We hear your feedback loud and clear, and we are actively working to make the subscription experience more transparent from the very start. Reviews like yours help us get better, so thank you!
Love the product
Love the product! Sweet and delicious. No problem with customer service mistakenly signed up for subscription, handled satisfactorily through email. I’m on a GLP1 and because of Shameless I have no problems with constipation. Recommend highly.
15 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for this wonderful review — it truly made our day!
We're so glad our team was able to resolve the subscription mix-up quickly and that you had a great experience with customer service. That's exactly the standard we hold ourselves to.
And what you shared about your GLP-1 journey means the world to us — that's exactly why we do what we do! We're honored that Shameless is making things a little easier and a lot more delicious for you.💛
Sharon Watson was a great customer…
Sharon Watson was a great customer service representative and assisted me with grace and professionalism!
28 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for the positive feedback. We're so happy our customer service team provided you with great service. We stand ready to assist you whenever needed!
BUYER BEWARE!!
BUYER BEWARE!!! They fraudulently sign you up for a subscription irrespective of you placing a one time order. I will never again purchase product from this immoral and unethical company!!!
1 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for your feedback. We're sorry to hear your experience left you feeling this way.
We take concerns about our subscription process very seriously. Our checkout is designed to clearly present all order options, and we never intend for any customer to be enrolled in a subscription without their knowledge.
We'd genuinely like to look into your specific experience and make it right. Please reach out to us directly at [email/phone] and we will prioritize your case. We stand behind our customers and want to resolve this for you.
I just got my order today and I was so…
I just got my order today and I was so surprised at how good these are. Ill have to stop myself from eating all of them because theyre so good.
23 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Ha! We completely understand the struggle — they have that effect on people! Thank you so much for sharing, it truly made our day. We hope you enjoy every bite and can't wait to have you back for more!
Great products, good customer service!
I tried the product and liked it. From their website, I placed a very large order, totaling over $200. When the order arrived certain items were missing. I sent an email with photos and a description. They replied promptly and assured me they would make things right. They shipped the missing items quickly. Overall the experience was very good.
10 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for sharing this — we really appreciate it!
We're sorry some items were missing from your order, but we're glad our team was able to resolve it quickly and get everything to you. That's exactly the experience we strive for.
We hope you enjoy every last bit of your order and look forward to serving you again!
Product and Customer Service
Company provided a full refund and their communication was better than expected. Their product is very good, but their website isn’t user friendly when ordering. There’s no review before submitting the order which caused my issue.
5 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you so much for the kind words, and we're really glad we were able to resolve your order quickly!
We genuinely appreciate the feedback about the checkout experience. Feedback like yours is exactly what helps us get better.
We hope you'll give us another try!
I love the shameless products I haven’t…
I love the shameless products I haven’t found a flavor. I don’t like.
18 de abril de 2026
Opinião espontânea
Resposta da Shameless Snacks
Thank you for the positive feedback! We're so happy you are loving our Shameless Snacks!
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