Surreal  Opiniões 

6903
TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

With a son who has Divertular Disease, and has been recommend a high fibre diet, yet is really fussy about his food, these cereals are brilliant! We both like the peanut butter best, but cinnamon and... Ver mais

Classificada 5 em 5 estrelas

The order was delivered quickly. I bought just granola this time different flavours but I've mixed them together and it's absolutely delicious! Lovely and crunchy I use it either as a topping for frui... Ver mais

Classificada 5 em 5 estrelas

Overall I’ve been really pleased with my experience with Surreal. I’m now on my second batch. The cereals are tasty and as a Type 1 diabetic, I am not seeing the spikes in Blood Sugar levels that othe... Ver mais

Classificada 5 em 5 estrelas

Am generally obsessed with Surreal in peanut butter, cinnamon and chocolate hazelnut -- each one brilliant, and the suggested serving size truly will fill you till lunch. Since I discovered Surreal, I... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos alimentares

Escrito pela empresa

Hi, we're Surreal. We take the cereals we loved as kids and remake them to be great for adults. All our recipes are high protein, low sugar, and just as tasty as the classics. Go ahead and grab a bowl.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

7 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(6903)

5609 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Product and Great Customer Service

Surreal make a great product that I really enjoy for a fair price. I've had a couple of issues with deliveries in the time I've been a customer too (always at my end) and their customer service has been fantastic, over and above

14 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Honest Review

Great food, great humor, all id say is the portion sizes of the boxes do not reflect the price, it seems a little more expensive than it should for such small boxes of cereal.

14 de julho de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Great range of cereal but flawed

Great range of cereal and flavours. Promotion for 8 boxes of cereal including a bowl and spoon actually worked out expensive. It is disappointing that a cereal packet is only 240g which is approximately 5 bowls . These boxes wouldn’t even last 1 week.

10 de julho de 2026
Opinião espontânea
logótipo da Surreal

Resposta da Surreal

Hi Harshal,

We appreciate you sharing your feedback regarding our cereal range and the promotional offer. We understand your disappointment with the cereal box size and the overall value. We are always reviewing our product offerings and promotions to ensure they meet our customers' expectations.

If you have any questions or concerns, feel free to pop an email to hello@eatsurreal.co.uk, and our customer service team would be more than happy to assist you.

Best,
Anna

Classificada 2 em 5 estrelas

I am something of a cereal aficionado

I am something of a cereal aficionado, and have been eating the stuff (the good stuff) for decades. I know my Blueberry Morning from my Only Berries, and my Lucky Charms from my Marshmallow Matey's. I've eaten thousands of boxes of the stuff, from British brands and US brands mostly, to some European ones thrown in for good measure. So, why am I telling you all of this? Because when I say Surreal's Frosted cereal is one of the worst-tasting cereals I've ever tried, you know there's some serious benchmarking going on! I have given two-stars because I did try their Cinnamon cereal and it was just a little bit better than the frosted one, but still, pretty awful. Both left a horrible synthetic aftertaste. The cereal pieces are hard, like, really hard to chew/crunch. The aftertaste which I assume is the protein powder, is nauseating after a few spoonfuls. The fact that you've got to pay a premium for this experience only adds insult to injury. I understand the premise - here's a healthier option for those out there who need that sweet-treat fix, but without all the downside, like type 2 diabetes (which I have, by the way, so I REALLY wanted to enjoy these.) But, I've just had to do without cereal as-of-late, because these certainly cannot be stomached and what was left in the boxes, unfortunately, went straight into the bin.

1 de julho de 2026
Opinião espontânea
logótipo da Surreal

Resposta da Surreal

Hi Jay,

We genuinely appreciate you taking the time to share such detailed feedback about our Frosted and Cinnamon cereals. It's clear you have a deep understanding of cereals, and we value your experienced perspective. We are truly sorry to hear that our products did not meet your expectations, especially given your personal health considerations and your desire for a healthier option.

We are concerned to learn about the hard texture, the synthetic aftertaste, and the nauseating sensation you experienced, which you attribute to the protein content. This is certainly not the experience we want for our customers, and we understand your disappointment, particularly with the premium price point. Your comments about the product ending up in the bin are particularly disheartening for us.

We are actively working to improve our recipes and product quality, and your specific observations about the texture and aftertaste are incredibly valuable as we continue these efforts. We are committed to providing delicious and satisfying options that align with our customers' health goals. We will be reviewing your feedback internally with our product development team to address these concerns.

Please feel free to pop an email to hello@eatsurreal.co.uk, and our customer service team would be more than happy to make this right for you.

Best,
Anna

Classificada 5 em 5 estrelas

Great taste

Great taste, good sized boxes so it won’t go stale before I have a chance to eat it and it does go soggy as soon as it sees milk! Brilliant stuff, can’t wait to try more flavours on my next order

14 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love your sense of humour as well as the cereal

The order was delivered on time and I am delighted with the bowl and spoon - and I love your sense of humour 😀 The cereal is so tasty and fills you up well. I have only tried the cinnamon one and the cookies and cream so have a lot to go through yet. Thanks so much ❤️

6 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Tasty breakfast cereal for diabetics

Subscribe so get a reduction. Easy to adapt delivery timings and which flavour cereals you want. However, 'In Post' is taking over from Yodel. With Yodel you were given a 2 hour window which was always met in our case. It was also possible to track the driver on a map and know how many deliveries they had before yours. To get the 'In Post' delivery window I had to download the app. It gave me an early afternoon window. When it elapsed I checked the app and the window was now late afternnoon. I think Surreal need to get customer feedback for the new company as potentially having an unreliable delivery service may effect their sales.

9 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very flexible ordering

This delivery I actually had to get early but that was no problem I went onto my account choose the ones I wanted and all sorted and arrived before we had a bare cupboard. Worth trying various ones as there are ones I would always buy and ones that I just won’t buy but there are always options if the ones I want. I like doing a mix bowl with high protein yogurt chia seeds gojo berries and and any fresh fruit we have in the fridge. It doesn’t have to be for breakfast either 😻

14 de julho de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais