Whenever we require assistance regarding different sites, we are always able to speak to someone within minutes which is pretty rare these days. Always polite and response is very speedy. Staff are al... Ver mais
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Leia as opiniões dos outros
They are not busy, they are just incompetent. I am sure some of the staff are helpful and polite on simple issues. They ignore the difficult issues. We have not had published accounts since 2024, t... Ver mais
A empresa respondeu
Eves try to do a good job in often difficult situations. Sadly they’re often up against grumpy residents and developers that hope residents will stop grumbling. Claire and Nicola are committed to ge... Ver mais
A empresa respondeu
This company took down their Google reviews as they were so dismal. They are frauds who take your money and do not offer anything for the service. To complain against them, please use this as your for... Ver mais
3,3
Aceitável
34 opiniões
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Respondeu a 61% das suas opiniões negativas
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Thank you Zoe
We have worked with this busy company for a few years now ... but thankfully we have someone who is prepared to go the extra mile each and every time we have questions/queries etc. You wont find a more dedicated, hardworking professional to deal with in this industry - Zoe is a real asset to the company and we are very grateful she is our line of contact.
18 de maio de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
We are delighted to hear about your positive experience with Eaves Property Management, and especially with Zoe. We take great pride in providing responsive and professional support, so it's fantastic to know that Zoe's dedication, hard work, and willingness to go the extra mile have made such a positive difference.
We will be sure to pass on your kind comments to Zoe, who will be thrilled to receive this recognition.
Our experience with Eaves Property…
Our experience with Eaves Property management has got better and better over the last few months. In particular Claire and Nicola have been very supportive and helpful. They respond extremely promptly to all our requests. Eaves also see the wider picture with health and safety. Investigation of external structures. There is also a consistent upgrade programme including lighting shutter replacement.
18 de maio de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
We are delighted to hear that your experience with Eaves Property Management has improved over recent months. It's especially pleasing to know that Claire and Nicola have provided prompt, supportive, and helpful service in responding to your requests.
We also appreciate your recognition of the wider initiatives being undertaken at the development, including health and safety assessments, investigations of external structures, and ongoing improvement works such as lighting and shutter replacements.
Thank you for your positive feedback, and we will pass on your comments to Nicola and Claire
Eves try to do a good job in often…
Eves try to do a good job in often difficult situations. Sadly they’re often up against grumpy residents and developers that hope residents will stop grumbling. Claire and Nicola are committed to getting stuff done where they can. Sadly my criticism is that the company doesn’t tell residents what they’re planning to do or are doing! Communication is everything. The five stars are for diligence, and trying to do the right thing plus Nicola’s good humour!
13 de maio de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
Thank you for taking the time to leave such a thoughtful review.
We are pleased to hear that you recognise the efforts of Claire and Nicola, and we will be sure to share your kind comments with them. Property management can often involve balancing complex issues, and it's encouraging to know that their commitment, diligence, and positive approach have made a difference.
We also appreciate your constructive feedback regarding communication. Keeping residents informed is an area we continually strive to improve, and we recognise the importance of clear and regular updates.
Title portal log in Zoe Kirby was extremely helpful and…
Zoe Kirby was extremely helpful and showed a lot of patience to resolve the problem I had with logging into the portal
8 de maio de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
We are delighted to hear that Zoe was able to assist you and help resolve the issue with accessing the portal. We understand how frustrating technical difficulties can be, and it's great to know that her patience and support made the process easier.
We will be sure to pass your kind feedback on to Zoe.
Eaves are a very busy Property…
Eaves are a very busy Property Management Company and handle a lot of properties in the south of England. We have been with them for over two years now here at Columbus Point in Eastbourne's Sovereign Harbour and make no mistake coming from the far from efficient Hazelvine it has taken Eaves a good year to get itself established with us. But thanks to Beverley Eaves amazing team and one lady in particular being Nicola Carty (Nikki) who has worked with us hand-in-hand during this time, we have seen things get done. Lift refurbishment, new garage door, new internal phone system. new internal and external lighting amongst regular wear and tear jobs sorted for us. So on the Customer Service side of things I can only give full marks to their friendly and efficient team.
7 de maio de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
Thank you for taking the time to share your experience and for your continued support over the past two years.
We appreciate your honest feedback and recognise that transitions between managing agents can take time, particularly at larger developments. We are delighted to hear that the hard work of the team has made a positive difference and that improvements such as the lift refurbishment, new garage door, phone system, and lighting upgrades have been well received.
A special thank you for your kind words about Nicola. We are fortunate to have such a dedicated team member, and we will be sure to pass on your compliments to her, as well as to Beverley and the wider team.
We greatly value your recognition of our customer service and look forward to continuing to support the residents of Columbus Point.
Great Support from Zoe and Josh
In general, Eaves is a quite busy management company as expected since they manage multiple developments in the area. However, Zoe and Josh who looks after Fabric Maidenhead are really helpful and supportive. They have personally handled our electric charging installations, which was an action waiting to be resolved for a long time and couldn’t be solved without their persistence to handle all 3rd parties on behalf of us.
Thank you so much, I really appreciate your help!
7 de maio de 2026
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This company took down their Google…
This company took down their Google reviews as they were so dismal. They are frauds who take your money and do not offer anything for the service. To complain against them, please use this as your formal route - The Property Ombudsman or Property Redress Scheme—or apply to a First-tier Tribunal (Property Chamber) for service charge disputes.
29 de março de 2026
Opinião espontânea
Our new build development of 17…
Our new build development of 17 properties was dumped by developer Antler Homes with this shambolic, unqualified, expensive, rude, deaf firm, who should not be allowed to call themselves property managers at best they are inadequate bookkeepers. We have spent 3 years trying to get proof of expenditure copy bills and receipts as required under section 22 of Landlord and Tenant Act 1985 as well as detailed questions all they do is threaten payment action via lawyers who seem to accept instructions without question but add to costs with no attempt to resolve genuine issues. It is clear that despite funding their fees there is no concept of acting in our best interests - we should not have to spend time , anxiety and costs fighting for professional service. Thankfully we are making progress in a group action to get rid of them good luck to the many others who have voiced concerns here Legislation does facilitate action .
17 de março de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
Thank you for taking the time to leave a detailed review.
While we may not agree with all of the points raised, we take feedback seriously and are committed to complying with our legal and professional obligations. We recognise that residents expect a high standard of service and are disappointed to learn that your experience has led to such a negative perception of our company.
We regret that you feel your experience has been a source of frustration and wish you and your fellow residents the very best moving forward
No stars ....
No stars ..... This company is a total shower of Sh*t. They take your money as they are a parasite company , and then do their utmost not to provide any sort of customer service. Their "Customer Service " operatives actually lie to you and try every tactic to frustrate any sort of service. The Company manager / owner does not allow anyone to speak to her about anything, and just relies on the underlings to try and fob off any sort of enquiry ....a total shambles of a organisation . Avoid any dealings if at all possible .
19 de fevereiro de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
Hi,
We're sorry to hear that you've had such a frustrating experience and that we haven't met your expectations. We take all customer feedback seriously, and it's concerning to hear your comments regarding our service and communication.
This is certainly not the standard of service we aim to provide. We would welcome the opportunity to investigate the issues you've raised and work towards a resolution. Please contact your property Manager and their Assistant directly with your details so that a member of our management team can review your concerns personally.
Thank you for bringing this to our attention. We appreciate all feedback as it helps us improve our service
I am extremely disappointed with the…
I am extremely disappointed with the service provided by this property management company. Despite charging high fees every year, they consistently fail to carry out even the most basic repairs around the property. Issues are left unresolved for months, and any request for maintenance is either ignored or met with excuses.
For the amount of money we are required to pay, we expect at least a minimum level of responsibility and care — but instead, we receive nothing in return. The lack of communication, lack of action, and lack of accountability make this one of the worst management experiences I’ve had. I cannot recommend them to anyone looking for reliable property management.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Eavespropertymanagement
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration regarding repairs, communication, and the level of service you've received.
We appreciate that service charges come with an expectation that issues will be addressed promptly and that residents are kept informed throughout the process. We're disappointed to learn that you feel we have fallen short in these areas.
Please be assured that we take comments such as yours seriously and would welcome the opportunity to review the concerns you've raised. If you're willing, please contact us directly with your property details so that we can investigate the outstanding issues and provide an update on any ongoing maintenance matters.
We value all feedback, as it helps us identify where improvements can be made and ensures we continue working towards delivering the level of service our residents expect.
If I could rate them any lower I would
If I could rate them any lower I would. AWFUL company, completely lack of accountability, they don’t answer emails only take the money. They have no idea what they are doing and they don’t provide clear invoices only a “proforma” that they completely make up. Worst company ever
26 de outubro de 2025
Opinião espontânea
Resposta da Eavespropertymanagement
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you have had such a negative experience and that you feel let down by our service.
We take concerns regarding communication, transparency, and accountability very seriously. We understand how frustrating it can be when you are seeking information or assistance and do not feel your concerns have been addressed satisfactorily.
We strive to provide clear and accurate information to all customers, and we are disappointed to learn that this has not been your experience. We would welcome the opportunity to investigate the issues you have raised regarding correspondence and documentation to better understand what has happened.
Please contact us directly with your details so that we can review your concerns and work towards a resolution.
We value all feedback, both positive and negative, as it helps us identify areas where we can improve our service.
DO NOT USE EAVES PROPERTY MANAGEMENT
DO NOT USE EAVES PROPERTY MANAGEMENT. This company is absolutely shocking. They ignore emails, ignore calls, and even when you copy in the director and manager, they still fail to respond. They continually fob people off, show zero accountability, and refuse to take serious issues seriously. Their communication is non-existent, their professionalism is a joke, and they operate like a company that simply does not care about the people they are supposed to serve. It is beyond frustrating and disgraceful. Fake promises, no follow-through, and complete disregard for their responsibilities. If you want endless stress, wasted time, and to be ignored while paying service charges for nothing in return, then this is the company for you. Otherwise — AVOID AT ALL COSTS. DO NOT USE THIS COMPANY.
10 de setembro de 2025
Opinião espontânea
Resposta da Eavespropertymanagement
Hi,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and disappointed to learn that you feel we have not met the standards of service and communication you rightly expect.
Please be assured that we take all concerns seriously.
We would welcome the opportunity to review your concerns in detail and investigate any outstanding matters to ensure they are addressed appropriately.
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