eavi Opiniões 32

Resposta da eavi

Há 1 dia

Thanks for your review. Great to hear you found the process straightforward and the premium good value.

- The eavi team

Resposta da eavi

9/04/2026

We’re sorry to hear about your experience. We can see that you’ve been in contact with our complaints team, who have completed a full review of your concerns.

Where customers choose to pay by monthly instalments, this involves a regulated premium finance agreement, which includes a credit check with the lender. Acceptance of the credit check and associated finance terms is actively required during the payment process. Any charges that may arise in this context relate to the finance agreement itself, rather than a charge for cancelling insurance. We have looked into the £25 charge and can see that it is required by the finance provider as part of their procedure when a customer does not sign an agreement within the stipulated time frame.

Customers who prefer not to enter into a finance agreement are always able to select annual payment, which involves no third party lender or credit agreement.

We appreciate your feedback as we always seek to improve customer experience where possible. Our team remains available should you wish to raise any further points with us directly.

Resposta da eavi

Actualizada a 31/03/2026

Thanks for the review, Neil. We’re really pleased you chose us for your bicycle insurance and that everything was easy to arrange at a good price. Glad to hear your insurance documents came through quickly too.

- The eavi team

Resposta da eavi

Actualizada a 31/03/2026

Thanks for the review. It’s great to know you chose us for your bicycle insurance, and that your insurance documents came through nice and quickly.

- The eavi team

Resposta da eavi

31/03/2026

Thanks for updating your review, Robert. Glad to hear you found the price competitive, the online process easy to use, and the follow up from the team helpful too.

We really appreciate you taking the time to come back and share that. If you need anything else, feel free to get in touch.

- The eavi team

Resposta da eavi

13/03/2026

Thanks for your review Heather. Glad to hear the team were helpful on the phone and got everything sorted for you.

The eavi team

Resposta da eavi

23/02/2026

Thanks for your review Ronaldo, and congratulations on the new e-bike. Glad the whole process felt straightforward and that everything was clearly explained. It’s great to hear the price worked well for you too, especially as a first timer.

The eavi team

Resposta da eavi

Actualizada a 23/02/2026

Thanks for the review Roy. Brilliant to hear Joe looked after you and made things clear and easy. We’ll pass your kind words on to him. If you have any questions about your policy, feel free get in touch.

And hopefully you’ll never need to use the claims service, but just in case, we’ve sent some handy information by email about proof of purchase and how to lock your bike securely so that if you ever do need to claim, it all goes smoothly. Our in house claims team are cyclists themselves, so they know every part and piece of your bike and will guide you through it.

The eavi team

Resposta da eavi

23/02/2026

Thanks for your review Neil. Pleased to know it was simple to arrange and good value as well. That’s exactly what we aim for.

The eavi team

Resposta da eavi

13/01/2026

Thanks for the review Craig. Great to hear everything was quick and straightforward.

- The eavi team

Resposta da eavi

13/01/2026

Thanks for your review Andrew.

- The eavi team

Resposta da eavi

Actualizada a 10/12/2025

Thanks for the review David. Great to hear your queries were handled well!
- The eavi team

Resposta da eavi

10/12/2025

Thanks for the review Steven. Glad the team were able to run through things clearly and help you feel comfortable before setting up the policy. Fingers crossed you never need to claim, but we’re here if you do.
- The eavi team

Resposta da eavi

10/12/2025

Thanks for the review Dilwyn.
- The eavi team

Resposta da eavi

10/12/2025

Thanks for the review Roger. Glad to hear everything was clear and the cover felt right for you. Really appreciate you taking the time to share it.
- The eavi team

Resposta da eavi

6/11/2025

Thanks for the review Matthew, really glad you found everything nice and straightforward.

- The eavi team

Resposta da eavi

3/11/2025

Thanks for your review, David. Great to hear arranging your e-bike insurance was straightforward and that the cover fits your needs.

You are absolutely right that the real test of any insurer comes when you need to get in touch, and if that ever happens, our in-house claims team, made up of cyclists themselves, will be here to help things go smoothly.

We also send out some important information by email about keeping your proof of purchase and securely locking your bike, so please check your inbox for that. Following those steps helps ensure any future claim you may have goes through without a hitch.

- The eavi team

Resposta da eavi

29/10/2025

Thanks so much for the detailed review, Toby. We really appreciate you taking the time to share your experience and for choosing eavi after comparing your options. It’s great to hear you’ve found the policy good value and that Joe and the team have been quick to help with your questions. We’re glad to be supporting riders like you and hope you continue to feel confident with your cover.

- The eavi team

Resposta da eavi

Actualizada a 18/11/2025

Thanks for the lovely review. Great to hear the team were able to help you navigate your options and find the right cover for your community-focused organisation. It’s always encouraging to work with groups that put sustainability and local impact at the heart of what they do. We’ll be here if you need anything down the line, just get in touch.

- The eavi team

Resposta da eavi

29/10/2025

Thanks for your review. Really glad to hear Joe was able to help you so well.

- The eavi team