After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Ver mais
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Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Ver mais
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I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Ver mais
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Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Ver mais
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Informações sobre a empresa
Sobre ecoblaze
Escrito pela empresa
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Informações de contacto
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Reino Unido
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excelente
598 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 83% das suas opiniões negativas
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Very happy with my natural fire…
Very happy with my natural fire lighters, super quick delivery, trusted family company, all good so far.
4 de fevereiro de 2026
Resposta da ecoblaze
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear you’re very happy with your natural firelighters and that delivery was super quick.
It also means a lot to be described as a trusted family company — we really appreciate your support.
All the best,
KM
Excellent price,’prompt dispatch and…
Excellent price,’prompt dispatch and delivery A++
14 de fevereiro de 2026
Resposta da ecoblaze
Hi Ewan,
Thank you for the fantastic feedback! We’re delighted to hear you were happy with the price, prompt dispatch, and delivery.
We really appreciate the A++ and your support — we look forward to supplying you again soon.
Kind regards,
KM
Love the products.
Love the products.. but the only thing that’s annoying is, the delivery comes by two different couriers. This is very inconvient. Can they all come by DPD… please?
12 de fevereiro de 2026
Resposta da ecoblaze
Hi Patsy,
Thank you for your lovely feedback about the products — we’re so pleased you’re happy with them!
We’re sorry to hear that receiving deliveries from two different couriers has been inconvenient. We understand how that can be frustrating. We do use multiple courier partners depending on the product and location to help keep delivery times quick and costs competitive, but we really appreciate your preference for DPD and will certainly pass this feedback on to our logistics team.
Thank you again for your support — we truly value it.
Kind regards,
KM
The products are fine
The products are fine, I just didn't get what I ordered at first.
5 de fevereiro de 2026
Resposta da ecoblaze
Hi Sarah,
Thank you for your feedback. We’re glad to hear that the products themselves were fine, but we’re very sorry for the mix-up with your order initially.
We appreciate your patience and hope that everything has now been resolved to your satisfaction.
Kind regards,
KM
Everything 100%
11 de fevereiro de 2026
Resposta da ecoblaze
Hi Jonathan,
Thank you for your feedback! We’re delighted to hear that everything met your expectations.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Love the fire lighters
Love the fire lighters. Great value and a box of 200 lasts a long time. Makes lighting a fire easy and they’re very reasonably priced. Delivery also very quick.
5 de fevereiro de 2026
Resposta da ecoblaze
Hi Alex,
Thank you for your wonderful feedback! We’re delighted to hear that you love the firelighters, find them great value, and that they make lighting a fire so easy.
It’s also great to know that delivery was quick. We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Resposta da ecoblaze
Hi Simon,
Thank you for your feedback! We’re glad to hear you were happy with your order. We appreciate your note regarding the bag size and will take it into consideration for future improvements.
We really value your support and hope to supply you again soon.
Kind regards,
KM
A fantastic product
A fantastic product, no smell, always lights, and deluveted the next day. Amazing!
3 de fevereiro de 2026
Resposta da ecoblaze
Hi Greg,
Thank you for your fantastic feedback! We’re thrilled to hear that the product works so well, has no smell, lights reliably, and arrived quickly the next day.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Great product, terrible delivery
A switch to Evri delivery meant calls to chase up where my order was... a total lack of meaningful tracking and eventually the delivery of 17/18 bags.
The driver acknowledged the missing bag but recorded 18/18 anyway.
Many of the bags' tracking labels had been destroyed by the weather. The driver told me they had been left outside and exposed to the rain.
All in all disappointing. Ecoblaze provide excellent products but if Evri is their preferred courier I will have to look elsewhere. Every time I have delivery issues, it is Evri. Or Hermes as they use to be. Doesnt look like the merger with DHL changed much. Yet.
And one more thing. Ecoblazes sales@ email address isnt working (undeliverable responses).
3 de fevereiro de 2026
Resposta da ecoblaze
Hi Mike,
Thank you for your detailed feedback. We’re very sorry to hear about the issues with your delivery via Evri, including the missing bag, damaged tracking labels, and exposure to the weather. We completely understand your frustration, especially given the excellent products we aim to provide.
We also apologise for the difficulties with our sales email — this is not the level of service we expect to offer, and we are looking into resolving the email issue urgently.
Please be assured we are reviewing these delivery concerns with our courier partners to prevent similar problems in the future. We appreciate your patience and understanding while we work on this.
Kind regards,
KM
Easy to use website and delivery within…
Easy to use website and delivery within 48 hours excellent service
8 de fevereiro de 2026
Resposta da ecoblaze
It’s fantastic to hear that your experience was seamless from start to finish!
We know that a smooth online shop is just as important as the fire itself, so we’re glad you found the Ecoblaze website easy to navigate. Topping it off with a 48-hour delivery is exactly the kind of efficiency we aim for.
Thank you for the "excellent" feedback—we really appreciate your support! Kamva - CS Team
Order has not been received
Order has not been received,four days after expected. And your email address isn't being recognised so my enquiry about it keeps bouncing back. Fyi Evri are no good where I live, but Royal Mail or M&H carriers are reliable.
15 de fevereiro de 2026
Resposta da ecoblaze
Hi Jennifer,
Thank you for your message, and we’re very sorry for the delay and the issues you’ve experienced with contacting us. We completely understand how frustrating this must be, especially with unreliable courier service in your area.
Please be assured we are looking into your order with Evri to ensure it reaches you as soon as possible. We also appreciate your feedback regarding preferred carriers and will take it into consideration for future deliveries.
If you can provide your order number, it will help us resolve this more quickly.
Kind regards,
KM
Good product good price - Free & fast delivery
Researched suppliers of natural firelighters for my log burner. Work much better than newspaper and came across Ecoblaze. £9.99 for 200 and free delivery. Order acknowledged immediately and delivered a couple of days later
1 de fevereiro de 2026
Resposta da ecoblaze
It sounds like your research really paid off!
We are so pleased that you made the switch from newspaper to our natural firelighters—it certainly makes lighting a log burner a much smoother (and cleaner) experience.
At Ecoblaze, we aim to make the ordering process just as efficient as the product itself, so it's wonderful to hear that our immediate order acknowledgement and 48-hour delivery hit the mark for you. Thank you for the recommendation and the 5-star support! Kamva - CS Team
Resposta da ecoblaze
Thank you so much for the 5-star review!
We are thrilled to hear that you were pleased with our prompt delivery. We know how important it is to get your fuel exactly when you need it. It’s also great to hear that the "lightings" (kindling/firelighters) were the perfect size to get your fire roaring in no time.
We look forward to fueling your next fire! Kamva - CS Team
Resposta da ecoblaze
We really appreciate the 4-star rating!
It’s fantastic to hear that you found our firelighters to be both high quality and a great value. At Ecoblaze, we strive to make sure our customers don't have to choose between a premium product and a fair price.
Thank you for your support, and we hope they're making your fire-lighting a breeze! Kamva - CS Team
Resposta da ecoblaze
Thank you so much for the 5-star review!
We are delighted to hear that you found your order to be great value for money. At Ecoblaze, we’re committed to providing high-performance fuel that doesn't break the bank.
It’s also fantastic to know our delivery speed hit the mark. We aim to get your fuel to you as fast as possible so you can keep the fire roaring without delay.
We look forward to your next order! Kamva - CS Team
Good price and arrived a couple of days…
Good price and arrived a couple of days earlier than promised
30 de janeiro de 2026
Resposta da ecoblaze
Thank you so much for the 5-star review!
We are thrilled to hear that your order arrived a couple of days earlier than expected. We always strive to get our high-performance fuel to our customers as quickly as possible, so it’s great to know we beat the deadline for you!
It’s also fantastic that you found our pricing to be a "good price"—providing premium quality at a competitive rate is exactly what Ecoblaze is all about.
We look forward to fueling your next fire! Kamva - CS Team
Good delivery time
The delivery time was really good. The firelighters were smaller than I expected, but they burn well & for the price they will do the job
5 de fevereiro de 2026
Resposta da ecoblaze
Thank you so much for the 5-star review!
We are delighted to hear that our delivery speed hit the mark for you. Regarding our firelighters, we appreciate the feedback on their size—we design them to be compact yet powerful, ensuring they pack enough heat to get your fire roaring quickly without taking up too much storage space.
We’re glad to hear they are burning well and providing the value you were looking for. Thank you for choosing Ecoblaze! Kamva - CS Team
Really good product, good price and fast delivery
Really good product - a box of 200 will last us a whole year. Much better than smelly paraffin based firelighters and also very reasonable price and fast delivery.
5 de fevereiro de 2026
Resposta da ecoblaze
Thank you so much for the 5-star review!
We are thrilled to hear that our 200-count box is providing such incredible value for you—having a year’s supply of fires ready to go is a great feeling! It’s also wonderful to know you’re enjoying the upgrade from paraffin-based alternatives. At Ecoblaze, we’re proud to offer a cleaner, odorless way to get your stove roaring without those harsh chemical smells.
We really appreciate your feedback on our pricing and delivery speed, too. We look forward to fueling your home for many seasons to come! Kamva - CS Team
Resposta da ecoblaze
Thank you so much for the 5-star review!
We are thrilled to hear that your order arrived so quickly and that our products are working perfectly for you. At Ecoblaze, we know there’s nothing worse than waiting around for fuel when the temperature drops, so we make prompt delivery a top priority.
It’s great to know you’re up and running—enjoy the warmth! Kamva - CS Team
Resposta da ecoblaze
Thank you so much for the 5-star review!
Reliability is at the heart of what we do at Ecoblaze, so it’s wonderful to hear that your delivery arrived exactly as promised. We strive for a seamless experience every time, and we're glad we could make this a hassle-free process for you.
We look forward to being your go-to choice for future orders! Kamva - CS Team
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