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Classificada 5 em 5 estrelas

This company is truly the best in supplying excellent quality composite decking etc. We trawled everywhere to find a colour of decking that we wanted, and which provided a matching balustrade. From... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Spoke to Alicia on Wednesday & she was so helpful! Answered all queries I had regarding my cladding project. Very willing to help & such a lovely attitude. Such a great asset to the team. Thank you Al... Ver mais

Classificada 5 em 5 estrelas

Excellent experience from start to finish. The composite cladding is the best out there, ut not the cheapest. Realistic finish that feels very solid. The samples arrived promptly, looked brilliant - e... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It took 3 attempts to get an accurate quote that included all the items I'd asked for, with a delay between each attempt. Wanted £400 for delivery when competitors offer this for free over a certain... Ver mais

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Informações sobre a empresa

  1. Fornecedor de materiais de construção
  2. Centro de jardinagem

Escrito pela empresa

Ecoscape UK® are committed to ethically sourcing and providing the highest quality composite products. We manufacture and sell a wide range of high quality composite products - two decking ranges, cladding, balustrades and multipurpose material. Our low maintenance products are perfect for patios or garden terraces but also ideal for commercial applications such as schools, hotels and offices. We are based in Greater Manchester but operate a UK wide service offering 2-5 day delivery to anywhere in the British Isles. We also are able to offer installation. Visit www.ecoscapeuk.co.uk for more information.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

359 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 77% das suas opiniões negativas

Geralmente responde dentro de um mês

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Classificada 1 em 5 estrelas

Suggest you keep looking elsewhere

After what started off as, on the face of it, a great product supported by good customer service, I found myself like many others reviewing here, both disappointed with the product itself and the after sales customer support they offer.
However, unlike many others, my decking was installed much more recently in March 2024 and while I thought would / should last a lifetime (well at least our time in this house), it has already warped, cracked and faded to the point where I now need to replace it entirely.
Like others, I too submitted photographs of the problem and have followed up with various telephone calls to their customer services team who have also referred me to Mr. Callum Garvey (Business Development) who, despite them flagging my complaint as urgent has failed to respond.
I’ll leave it to you to draw your own conclusions about this company from my and many others who have taken the time to leave a review, but if I were having my time again and knowing then what I know now, I’d not have touched them with a barge pole.

13 de abril de 2026
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Good morning Mr Robinson, please accept our sincere apologies for delays in responding to your complaint. This has been escalated for you so please rest assured you will hear from technical very soon.

Classificada 5 em 5 estrelas

Ecoscape supplies the best all round experience.

This company is truly the best in supplying excellent quality composite decking etc.
We trawled everywhere to find a colour of decking that we wanted, and which provided a matching balustrade.
From start to finish Ecoscape was the best at knowing their products and the measurements were exact for our project. The quality of products is great too. They worked well with our fitters and provided expert help at every stage. Their communication was spot on and got back to us promptly with a solution to any questions or problems we encountered. We highly recommend Ecoscape.

1 de março de 2026
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you very much for your positive feedback!

Classificada 1 em 5 estrelas

Ongoing delays, poor communication & customer service

We had quotations for our cladding and were told that there was plenty of stock and to order during black Friday to take advantage of discount. We were placed the order on 28th November only to be told that they were out of stock for 9-10 weeks. We called in December and again in January and were told that everything was on track and that our order would be arriving in UK on 14-18th Feb. We have since followed up and have been told that we need to speak to our distributor (Jewson) and that they were unwilling to discuss the order with me 'against company policy' which was not the case before. we have now been advised end of march target which is 4+ months since original order. I have spoke to other builders and distributors about this issue and they have very bad feedback about Ecoscape customer service and reliability. The product is good but they have huge supplychain issues.

18 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Architect and client

Architect and client. Installed Clarity decking in 2021 after careful consideration of the specification - particularly the claimed board stability (coefficient of thermal expansion). Progressive and excessive shrinkage way beyond the stated parameters have resulted in a deck which is totally unsafe (the representative who came to inspect put he foot through a board). Contacted EcoScape on numerous occasions over the course of several months but with very very limited response resulting in a Small Claims case which the Sheriff found in our favour (defective product). Be aware - in my experience this product is unstable and does not conform to the stated standards. Customer services leave a lot to be desired.

4 de fevereiro de 2026
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logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you for your feedback. We’re very sorry to hear about your experience and appreciate the opportunity to clarify a few points.

Following our site visit and review, we found that the installation did not follow several key requirements in our installation guide (which we sent with your quotation). In particular:

End-to-end board joints require a separate joist and individual clips for each deck board, rather than having two boards share a single clip and joist.

Drainage and ventilation are essential. The use of a plastic membrane beneath the deck (on top of the joists) is not advised, as it can prevent proper drainage.

Locking clips are a required component in our system. They help control board movement and manage natural expansion and contraction.

Board spacing and the expansion/contraction table in the guide do not appear to have been followed, which can significantly affect performance over time.

Because these core elements of the installation guide were not adhered to, the installation fell outside our warranty terms. However, in good faith and to help resolve the situation, we still offered to supply replacement boards. This offer was declined and instead a request was made for a free upgrade from our introductory range to our premium board, which unfortunately we could not accommodate.

We always stand behind our products when they are installed in accordance with our guidelines, and we are happy to support installers and clients with technical advice at any stage to ensure a successful outcome.

Classificada 5 em 5 estrelas

Excellent experience from start to…

Excellent experience from start to finish. The composite cladding is the best out there, ut not the cheapest. Realistic finish that feels very solid. The samples arrived promptly, looked brilliant - easy decision. The team also worked out accurately from my drawings and supplied the correct quantities, which made the ordering process straightforward and stress free. I'd highly recommend them again.

20 de janeiro de 2026
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logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you for your kind feedback Paul, we appreciate your custom!

Classificada 1 em 5 estrelas

Awful

Awful. Don’t communicate, cladding never turned up as ordered. Simply tell me to buy again and blame the customer.

20 de novembro de 2025
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logótipo da Ecoscape UK

Resposta da Ecoscape UK

Hi Peter, your order was delivered in 2024 and a year later, we got an e-mail to advise you have not received it, despite the couriers tracking confirming otherwise. Due to the time passed, we could not have assisted with FOC replacements - which we did explain in our correspondence. We are sorry to hear that you wasn't satisfied with the service, but your situation was very unique and didn't leave us with much choice.

Classificada 5 em 5 estrelas

We were looking at zinc cladding for…

We were looking at zinc cladding for our project until I came across Ecoscape UK. There products are great quality and we are really pleased with how our home has turned out.

16 de fevereiro de 2025
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logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you for your kind words Andy, we appreciate your feedback!

Classificada 5 em 5 estrelas

Excellent products and customer service

Excellent products and customer service. Ecoscape was the only company I could find that produces the 4.8m decking that I needed to make my decking design without excessive joins. Fastening system made installation simpler.

25 de abril de 2025
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logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you Paul, your feedback is much appreciated!

Classificada 5 em 5 estrelas

High quality product and service

Excellent customer service and a high quality product. The Ecoscape team were friendly and efficient. They helped with product selection and samples. I also visited their head office to view examples. My new fence looks fantastic. Would definitely use again.

26 de agosto de 2025
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you Victoria, glad you are so pleased with your new fence!

Classificada 5 em 5 estrelas

Great product

Great product, looks stunning. They even helped me out when I was a piece short and I visited their warehouse.

13 de outubro de 2025
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you Dave, we are glad to hear you are happy with the service received!

Classificada 5 em 5 estrelas

We're principal contractor on a large

We're principal contractor on a large, high spec house extension. we installed this cladding to the rear of the property, and it's completely transformed the look. Despite the extension not being quite finished yet, and there's still work in progress, it has created a luxurious atmosphere already. Highly reccommend.

9 de outubro de 2025
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you John, we really appreciate your feedback!

Classificada 4 em 5 estrelas

Replacing wall hung concrete tiles.

As part of a major house renovation we decided to replace the wall hung concrete tiles with composite cladding and after researching UK suppliers we opted for Ecoscape as it provided an eco friendly product. We ordered samples first to choose the right colour.
As our contractor was fitting the cladding it became apparent we needed a few more slats/trims and screws but were surprised by the high delivery cost which we questioned considering the original order size and were delighted when Ecoscape waived this cost.
We found the sales team always helpful when seeking advice. We are so pleased with our cladding and all the positive comments from passers-by who have been watching our renovation over the summer that we have entered the photographic competition.

4 de julho de 2025
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you Michael, your feedback is much appreciated!

Classificada 5 em 5 estrelas

Great product - Very easy to install

I purchased and installed two runs of ecoscape fencing for my back garden. Everything is such high quality and built to last. Installation is very straightforward probably the hardest job was to dig the holes for the fence posts. Excellent Product and well worth the extra money compared to wood panel fencing.

7 de setembro de 2025
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you Nigel, great to hear you are so pleased with the products!

Classificada 5 em 5 estrelas

Great experience with the team at…

Great experience with the team at EcoScape. Helped me all the way from an initial enquiry, through to technical and finally to delivery.

15 de abril de 2025
Opinião espontânea
logótipo da Ecoscape UK

Resposta da Ecoscape UK

Thank you Ollie, we are glad to hear you are so pleased with our service!

Classificada 5 em 5 estrelas

Rear Terrace Dining Area

We recently completed the landscaping of our rear terrace using Ecoscape cladding. The walls and piers were clad in spiced oak slatted cladding, a bench seat was created by using a combination of Flint and Midnight panel cladding and we picture framed a living wall/seat area again using a combination of the Flint and Midnight cladding. The finished affect is stunning and the various trims and accessories from the Ecoscape range simplified the installation process.

22 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Modern and Durable Finish with Ecoscape Products

Really pleased with how my garden room project turned out using Ecoscape products. The combination of the decking and cladding gives a modern, clean look that ties in beautifully with the outdoor space. The boards were easy to work with, solid, and the finish speaks for itself – stylish, low-maintenance, and built to last. Couldn’t be happier with the result!

9 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Elevating Outdoor Zen with Ecoscape Cladding

The Spiced Oak slatted cladding from Ecoscape has completely transformed our garden project. Installed as the feature wall behind our Jacuzzis swim spa and hot tub, it adds warmth, texture, and a touch of luxury to the space. The rich oak tone pairs beautifully with ambient lighting and the compositing decking.

Most striking is how it frames the planter area, which will be styled with zen-inspired decor next spring – creating a tranquil focal point that balances the energy of the spa zone. Durable, elegant, and easy to maintain, this cladding is the perfect backdrop for both relaxation and design.

9 de outubro de 2025
Opinião espontânea

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