ecoscent.co.uk Opiniões 189

Resposta da ecoscent.co.uk

5/06/2025

Hi Joshua,

Thank you so much for your kind words! We’re delighted to hear that your customers are enjoying the beautiful scent in your store – that’s exactly the experience we strive to create!

It’s wonderful to know that Shanice has been providing you with fast and organised service over the past year; I’ll be sure to pass on your compliments to her.

We appreciate your recommendation and look forward to continuing to support your business!

The EcoScent Team

Resposta da ecoscent.co.uk

28/05/2025

Hi Denise,

Thank you for your kind feedback! We’re so pleased to hear that everything went smoothly and you were kept well informed about your delivery.

Your satisfaction means a lot to us – we look forward to scenting your space again soon!

If there’s anything else you need, we’re always happy to help – just drop us an email at ecoscent@ecoscent.co.uk

The EcoScent Team

Resposta da ecoscent.co.uk

27/05/2025

Hi Nigel,

Thank you for your updated feedback – we’re really pleased to hear that everything is now sorted and that you're happy with the product. It was a pleasure assisting you, and I’m glad we could resolve the issue promptly and to your satisfaction.

If there’s anything more we can do or if you ever need help in the future, we’re always here.

The EcoScent Team

Resposta da ecoscent.co.uk

20/05/2025

Hello,

Thank you for your lovely feedback! We’re so glad to hear you’re enjoying the product and its beautiful scent – that’s exactly what we love to deliver.

If there’s anything else you need, we’re always happy to help – just drop us a message at ecoscent@ecoscent.co.uk

The EcoScent Team

Resposta da ecoscent.co.uk

14/05/2025

Hi Nigel,

Thank you for taking the time to leave a review, and we’re really sorry to hear that your order arrived damaged and that you didn’t receive a response when you needed help. That’s not the level of service we aim to provide, and we completely understand your frustration.

We’ve reached out to you directly to make things right and ensure you're properly supported. Your experience is important to us, and we’re currently reviewing what went wrong internally so we can prevent this from happening again in the future.

We appreciate your patience and hope to resolve this for you as quickly as possible.

The EcoScent Team

Resposta da ecoscent.co.uk

15/05/2025

Hi Patricia,

Thank you for your feedback. We’re sorry again for the initial mix-up, but we're really glad to hear you're enjoying the fragrance now and that we could get everything sorted for you.

If there’s anything else we can do to improve your experience, feel free to reach out – we’re always happy to help at ecoscent@ecoscent.co.uk

The EcoScent Team

Resposta da ecoscent.co.uk

9/05/2025

Hello,

Thank you for your kind words! We’re glad to hear that ordering through our website was smooth and delivery was fast. It’s great to know you’ve experienced our scenting through your workplace and that it’s left a positive impression on customers—that’s exactly what we aim for!

We hope the gift goes down well, and if you ever need anything, we’re always happy to help at ecoscent@ecoscent.co.uk

The EcoScent Team

Resposta da ecoscent.co.uk

2/05/2025

Hi Michael,

Thank you for your lovely feedback—we’re so pleased to hear you're enjoying our Barrel and that the fragrance is making such a great impact in your apartment! We completely understand your frustration with the delivery delay, especially when ordering a premium product, and we truly appreciate your patience.

Your comments have been noted, and we’ll continue working to ensure our service matches the high quality of our products. If you ever need anything, we’re here to help – ecoscent@ecoscent.co.uk.

The EcoScent Team

Resposta da ecoscent.co.uk

1/05/2025

Hi Gail,

Thank you so much for your lovely feedback! We’re thrilled to hear you're enjoying the product and its great scent.

If there's anything else you need, we're always happy to help – feel free to reach out to us at ecoscent@ecoscent.co.uk

The EcoScent Team

Resposta da ecoscent.co.uk

28/04/2025

Hello,

Thank you for your feedback. We’re sorry for the delay with your order and any inconvenience this may have caused. There was a slight issue with the order processing between our systems, but we're pleased to let you know this has now been resolved.

Your order is out for delivery today, and as a gesture of goodwill, we’ve refunded your delivery fee.

If there’s anything else you need, we’re always happy to help – you can reach us anytime at ecoscent@ecoscent.co.uk.

Thank you again for your patience and understanding.

The EcoScent Team

Resposta da ecoscent.co.uk

24/04/2025

Hi Angie,

Thank you for your feedback! We’re so pleased to hear your order arrived on time and was carefully packaged. We always aim to deliver a smooth and reliable experience from start to finish.

If there’s anything else we can help with, don’t hesitate to reach out at ecoscent@ecoscent.co.uk—we’re always happy to help!

The EcoScent Team

Resposta da ecoscent.co.uk

23/04/2025

Hi Angie,

Thank you for your honest feedback—we’re glad to hear you were impressed with the scent at your gym and appreciated the packaging, but we’re sorry the experience at home hasn’t matched your expectations.

The scent strength can be influenced by room size, ventilation, and placement, so we’d love to help you optimise the settings for better performance. Regarding the noise, the diffuser operates under 49 dBA, but we understand this can still be noticeable depending on the environment.

Please feel free to reach out to us at ecoscent@ecoscent.co.uk — we’re here to help get things just right for you.

The EcoScent Team

Resposta da ecoscent.co.uk

Actualizada a 14/04/2025

We’re truly sorry to hear that you feel this way. At EcoScent, we’re passionate about creating beautiful, bespoke fragrances and take great pride in delivering a high standard of service to all our clients.

Your order was for a personalised fragrance, crafted according to your unique brief. As part of this service, we offer up to two reworks to ensure the final scent aligns with your vision – this offer remains open should you wish to continue. As a further gesture of goodwill, we’ve also offered a refund of the delivery fee and arranged the return of the original sample.

Our Terms & Conditions, which are readily available on the website and were agreed to at the time of purchase, are in line with the Consumer Contracts Regulations 2013, which state that bespoke and personalised products are non-refundable. While we fully appreciate that fragrance is subjective, personal preference does not constitute a product fault under consumer law.

That said, we remain entirely committed to finding a constructive and positive resolution. We would be more than happy to continue working with you to refine the scent to your satisfaction. We’re proud to have partnered with hundreds of delighted clients who value the care, craftsmanship, and creativity we bring to every project – and we would very much welcome the opportunity to do the same for you.

Warm regards,
The EcoScent Team

Resposta da ecoscent.co.uk

4/04/2025

Hi Sandra,

Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the fragrance and had a great experience with our customer service — that’s exactly what we aim for.

If you ever need anything, we’re always here to help – just drop us a message at ecoscent@ecoscent.co.uk.

The EcoScent Team

Resposta da ecoscent.co.uk

14/03/2025

Hi Anita,

Thank you for your amazing feedback! We’re thrilled to hear you’re enjoying our extensive scent range and that our team has provided phenomenal service. It means a lot to us that you’d highly recommend EcoScent!

If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.

The EcoScent Team

Resposta da ecoscent.co.uk

14/03/2025

Hi Hannah,

Thank you for your kind words! We’re so glad to hear that you’ve had a great experience with our team and found our products and services helpful. It’s wonderful to know that Shelomi has been able to assist you and that meeting in person made things even smoother.

If you ever need anything, we’re always here to help—just reach out to us at ecoscent@ecoscent.co.uk.

The EcoScent Team

Resposta da ecoscent.co.uk

11/03/2025

Hi Thomas,

Thank you for your feedback. We’re sorry to hear that the international shipping costs were higher than expected. We understand how important affordable delivery is and are always looking for ways to improve our shipping options.

If you’d like to discuss any alternatives or future promotions, feel free to reach out to us at ecoscent@ecoscent.co.uk—we’d love to help.

The EcoScent Team

Resposta da ecoscent.co.uk

10/03/2025

Hi Joanne,

Thank you for your wonderful feedback! We’re so glad you’re enjoying the high-quality scents and that you loved the samples and packaging. We put a lot of care into every detail, so it’s great to hear it made a difference!

If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.

The EcoScent Team

Resposta da ecoscent.co.uk

10/03/2025

Hi Julie,

Thank you for your kind words! We’re so happy to hear you’re enjoying the fragrance every day and that our service met your expectations.

If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.

The EcoScent Team

Resposta da ecoscent.co.uk

3/03/2025

Hi Nicola,

Thank you for your feedback. We’re glad to hear you’re enjoying the scent and functionality of the EcoScent Mini Pro, but we’re sorry that the noise level hasn’t met your expectations. The diffuser operates at under 55 dBA, as stated in our product specifications, but we understand that sound perception can vary from person to person.

We truly appreciate your honest input and will keep it in mind as we continue to refine our products. If you’d like any assistance in adjusting the settings or finding the best placement for quieter operation, please don’t hesitate to reach out to us at ecoscent@ecoscent.co.uk—we’re happy to help!


The EcoScent Team