Wish I'd discovered Eden dog food a year ago when my fussy spaniel was a puppy. After trying 10 + different brands of wet & dry dog foods that my pup wouldn't touch or ate once then turned her nose up... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Our cats have Eden original cuisines biscuits. It’s high protein content means that it’s one of the only biscuits that can be fed alongside a raw diet. We buy a huge 10k sack which lasts us several m... Ver mais
A empresa respondeu
Excellent quality dog and cat food. Our dogs particularly like the ‘Semi moist’ varieties. Although one of our dogs can be picky but there is a good range of flavours and she likes at least two. Eden... Ver mais
A empresa respondeu
I moved Coco onto the Eden Gourmet range when she was diagnosed with Follicular Lymphoma. This food immediately stabilised her gut symptoms and the specialists called it her miracle food! She has not... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eden Holistic Pet Foods
Escrito pela empresa
Eden Holistic Pet Foods, helping to support animal health through nutrition since 2012. Eden Holistic Pet Foods have been created and developed with nutritionists and in accordance to FEDIAF standards to achieve the optimal ratio of meat and fish to fruits, vegetables, herbs, minerals and botanicals, thus creating a nutritionally balanced natural pet food whilst being totally tantalizing. Our pets rely on us to make the best decisions for them, and one of the best and the most important decisions you can make as a pet owner is what food is fuelling them.
Informações de contacto
Reino Unido
- edenpetfoods.com
4,8
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My puppy is a fussy eater but she loves…
My puppy is a fussy eater but she loves the wet food in gravy mixed with her own kibbles. She is not yet a fan of the Eden dry kibbles yet...hope in time, she will come to love it too.
11 de outubro de 2025
Resposta da Eden Holistic Pet Foods
Hi Jenny,
Thank you very much for taking the time to share your review with us, it is sincerely appreciated!
It is wonderful to hear that your girl is enjoying her mixed diet with Eden wet food playing a key part! If you would like any further support with potential kibble options that may suit her preferences, please don't hesitate to reach out to our team at info@edenpetfoods.com and we would be happy to help you.
Have a lovely day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Excellent service and products
I have a cat with a damaged, very sensitive gut, so I wanted to find a high quality food that could cater for his needs after being on a veterinary single source for 2 years. I have just started him on Eden and so far so good! He loves it and doesn’t leave a morsel and badgers me for more!
A great company with superb customer service and I would highly recommend their products for your pets.
1 de outubro de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good morning Denise,
Thank you very much for your 5-star review following your experience with us. It was a pleasure being able to support you and I sincerely appreciate your kindness regarding my service.
It is absolutely wonderful to see that your cat is able to enjoy some variety in their diet after finding a suitable food from our range and we are glad that they are licking their bowl clean!
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
My dogs love it!
Dogs love the food! Delivery and ordering is always very easy and never had any problems. Thank you.
17 de janeiro de 2025
Resposta da Eden Holistic Pet Foods
Good morning Chris,
Thank you very much for your 5 star review! We are very glad to hear that the food is being enjoyed and we have been able to provide you with an efficient and simple ordering experience!
We sincerely appreciate your feedback and look forward to your next order with us. If you have any further queries, please do not hesitate to ask and we would be happy to help you. Have a lovely day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
So we received two free samples of the…
So we received two free samples of the Eden turkey and goose and the duck and herring gourmet kibble from Triyit. Our 17 and a half year old very spoilt mini dachund absolutely loved them both. Full of amazing British ingredients. Highly recommend
18 de setembro de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good afternoon Helen,
Thank you very much for sharing a 5-star review of your recent experience with us, it is sincerely appreciated!
We are very glad to hear that your dachshund has enjoyed our Gourmet kibble and that you are pleased with the quality of our products! If we can offer any further support or product suggestions, please do not hesitate to reach out and we would be happy to help you.
I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Ordered a set of samples 28.08 for 5,-…
Ordered a set of samples 28.08 for 5,- (ok, it’s nothing, but still). Received nothing yet, also no response to several emails.
28 de agosto de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Hi Marieke,
Thank you for reaching out and making us aware of this issue.
First and foremost, I’m so sorry for the delay with your sample. This is by no means a reflection of the high standards of service we aim to provide, and I'm eager to get this sorted for you as quickly as possible.
I’ve checked our inbox carefully, but unfortunately I can’t find any emails under your name. I also wasn’t able to locate an order placed under the name Marieke in our system.
To ensure we can assist you as quickly as possible, I kindly ask that you reach out to us via live chat. You can access it through our website by enabling “functional cookies” and selecting the blue speech bubble at the bottom right-hand corner of the screen. If you request to “speak to an advisor,” you’ll be directed to me and I’ll be able to help you further.
You’re also very welcome to email us at info@edenpetfoods.com if you prefer, though I do recommend live chat for the fastest response.
Thank you for your understanding in this matter, I look forward to hearing from you!
Tara Mason,
Customer Care Coordinator.
Wish I'd discovered Eden dog food sooner
Wish I'd discovered Eden dog food a year ago when my fussy spaniel was a puppy. After trying 10 + different brands of wet & dry dog foods that my pup wouldn't touch or ate once then turned her nose up at it. I finally found a dry food that she loves so she's been enjoying Eden 80/20 original & the gourmet range that she eats with great enthusiasm. I'm impressed with the speed at which it arrives & the friendly customer service offering helpful advice. I recommend this dog food.
7 de setembro de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Hello Vivienne,
Thank you very much for getting in touch with us and sharing your lovely review of your Eden Experience!
Everyone at Eden is delighted to hear that you had such a positive experience, and it is lovely to know that our Gourmet & Original kibble has been able to support your fussy dog.
We are always happy to help you, and if you require any further support, please do not hesitate to get in touch. Have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Kibble your furry friends will aproove…
Kibble your furry friends will aproove of. Highly recommended
11 de novembro de 2024
Resposta da Eden Holistic Pet Foods
Good morning Kim,
Thank you for sharing your review of your recent Eden Experience! We sincerely appreciate your feedback.
We are very glad to hear that your pets have enjoyed their kibble and it's great that you would recommend our products to other pet owners.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Got her appetite back.
Tried several flavours for both my dog and cats. The dog loves it and my daughters cat took to it straight away. My elderly calico has not been interested in eating for a while but guess what? She now waits by her bowl in the morning. I can't be happier. Thank you so much Carol, for your passion and dedication, to your pets and mine!
2 de agosto de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good Morning Deborah,
Thank you so much for your kind words & for taking the time to share your experience with us.
It’s wonderful to hear that all of your pets are enjoying our food, and especially heartening that your calico has her appetite back! We truly appreciate you trusting us with their wellbeing, and hope to serve you for years to come.
Tara Mason,
Customer Care Coordinator.
Luna went crazy eating her biscuits
Luna went crazy eating her biscuits. The absolute best of the dry food for our cat!
2 de setembro de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good afternoon Gillan,
We sincerely appreciate you sharing a 5 star review for your recent experience with us. It is wonderful to hear that Luna thoroughly enjoys her dry kibble, we are glad that it can energise her and gives her a complete and tasty diet! :)
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
both cats love this food
both cats love this food, the tins are ample for a few meals..
26 de agosto de 2025
Resposta da Eden Holistic Pet Foods
Good morning Susan,
Thank you very much for sharing your review of our cat wet food range, it is sincerely appreciated!
We are very glad to hear that your cats are enjoying their food and we look forward to seeing them continue to thrive on our products going forward.
If you have any questions about our products, please don't hesitate to get in touch with us. We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Dry food was never a favourite with my…
Dry food was never a favourite with my cats but I had heard how good it is and decided to give it a try. My cats love it and its good to know that they are eating something that isn't bad for them.
Absolutely would recommend this to anyone with a fussy cat they won't be disappointed
25 de agosto de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good Morning Susan,
Thank you so much for your kind review!
We’re thrilled to hear that your cats are enjoying the food, especially since dry food isn't typically their favourite. It’s wonderful knowing they’re both happy and we are delighted to have them as new members of the Eden Pack!
We really appreciate your recommendation, it means a lot to us! Thank you very much for your custom with Eden, we look forward to serving you and your pets for years to come.
Tara Mason,
Customer Care Coordinator.
Great Product
Great product and great company. My cats all love it and the normal indicators of healthier food all show up with Eden -- fur condition, poop health, etc. Also, genuinely unbelievably fast shipping. I've ordered before at 2PM and received the order the next morning, and I don't even pay for expedited shipping.
I found them on Pet Food Expert as I needed to go back to kibble after a few years on raw and wanted something that wouldn't be disastrously unhealthy. Eden hits that sweet spot between healthy and affordable. They're undeniably pricey, yes, and if I told people how much I spend on cat food they would probably think I'm insane, but compared to the top tier of cat kibble it's definitely affordable.
The company is much more ethically run than other big cat food brands as well, and a lot more transparent about their processes and the like.
14 de novembro de 2024
Resposta da Eden Holistic Pet Foods
Good morning Nick,
Thank you very much for taking the time to share a 5-star review for your experience with us, as well as your kind feedback about our products and service.
We are delighted to hear that your cats are thriving on our foods and that you faced an efficient delivery experience. It is fantastic to see that our products have supported your expectations for high quality and price, and we work hard to ensure that your pets will get as many benefits from the food as possible.
Your feedback about our service, ethics and transparency are sincerely appreciated and we are proud that we can provide you with a high-quality product for your cats.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Free trial - not true
Was sent link to trial your pet foods and nothing, just sign up to your website and news letter.
13 de agosto de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good Morning Nikki,
I’d like to apologise for any confusion caused by our recent Try Before You Buy campaign.
This offer is only available to new customers who have not purchased from us before. It can also only be accessed via an authorised source, specifically an advert from Eden Pet Foods that you see directly on Facebook or Instagram. Unfortunately, accessing this using any alternative links, including those from 3rd party websites, will make you ineligible for this offer and prompt you to sign up to our mailing list as an alternative.
If you have a screenshot of the page you were directed to, I’d be happy to check whether it was from a genuine source and advise you further. Please send it to us at info@edenpetfoods.com.
Thank you for your understanding, and I look forward to hearing from you.
Tara Mason,
Customer Care Coordinator.
Chester loves these sausages
25 de julho de 2025
Resposta da Eden Holistic Pet Foods
Good afternoon Anita,
Thank you very much for leaving us a 5-star review, it is sincerely appreciated!
We are very glad to hear that Chester has been thoroughly enjoying our succulent sausage treats and we hope that they become a staple of his training regime! If you need any further support, please don't hesitate to contact us!
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Fantastic food
Fantastic food!
My cats fur feels incredible after being on this food for a couple of months, they both seem more energetic too, they both took to the food straight away - I added it bit by bit to their old food to slowly switch them over but they had no issues with the new flavour at all
Thanks Eden!
8 de julho de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good morning Casper,
Thank you for sharing a 5-star review for your experience with us, it is sincerely appreciated!
We are so glad to hear that tour cats are thriving on our food after their transition to Eden, and that you are able to see the benefits of our products firsthand.
If you ever have any questions that we can support you with, please do not hesitate to get in touch and we would be happy to help you!
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Very prompt delivery
24 de junho de 2025
Resposta da Eden Holistic Pet Foods
Good Morning Dawn,
Thank you for sharing your delivery experience with us.
I am very pleased to know your items arrived promptly and in good condition.
Providing a speedy service is one of our main goals, and I am thrilled to see that this has been reflected in your experience shopping with us.
Tara Mason,
Customer Care Coordinator.
Resposta da Eden Holistic Pet Foods
Good Morning Kate,
Thank you for reaching out to share your experience with us.
I am delighted to hear you felt our service was efficient. Our warehouse team work diligently to fulfil as many orders on a same-day basis as possible- I will be sure to pass on your thanks!
We are very pleased to hear that your pets are enjoying Eden; they are valuable members of our pack, and we hope they continue to thrive on Eden for years to come!
Tara Mason,
Customer Care Coordinator.
I found Eden by chance and I'm so glad…
I found Eden by chance and I'm so glad I did.
The best food we have found!
Customer service is excellent and delivery very quick.
18 de junho de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good Morning Zoe,
Thank you so much for sharing your positive experience with our products and service!
We’re thrilled to hear that you’re happy with your decision to switch to Eden, and we’re equally excited to have you as part of the Eden pack
Should you ever need any assistance, please don't hesitate to reach out to our amazing team via info@edenpetfoods.com.
I hope this helps, have a lovely day! :)
Tara Mason,
Customer Care Coordinator.
Web site unresponsive
Web site unresponsive, slow and almost unusable. Annoying scrolling bar at the top and images at the foot of the pages.
26 de maio de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Hi Steve,
Thank you for sharing your feedback on our website, this is greatly appreciated, and we would like to sincerely apologise for any inconvenience that this has caused you.
I can confirm that this feedback has been raised to our IT team, and we would be interested in learning more about how we can improve your experience for the future, as well as assisting you with any orders you wish to place.
Please can you contact us via email at info@edenpetfoods.com with any feedback, suggestions or queries that you may have, and we would love the opportunity to work with you on making your next experience as efficient as possible.
Kind regards,
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
great products and delivery
great products and delivery
I find the website a bit frustrating
24 de maio de 2025
Opinião espontânea
Resposta da Eden Holistic Pet Foods
Good afternoon,
Thank you for sharing your feedback on our products and services, it is sincerely appreciated.
We are glad to hear that you are pleased with the quality of our products and the delivery experience of your recent order, and we would love to hear more about how we can improve our website going forward to enhance your experience further.
Please share any feedback or suggestions that you may have for our website to us directly at info@edenpetfoods.com, and we will raise this to the IT team for further review.
If we can offer any assistance for you in the meantime, please do not hesitate to ask and we would be happy to help you.
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.