Edgylittlepieces Opiniões 

248
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently ordered the diamond shorts and the rainbow Dynamite jeans. Not only do they fit perfectly, but they are absolutely stunning!! These are definitely perfect for a girl's night, your next date... Ver mais

Classificada 5 em 5 estrelas

Amazing customer service! I recently ordered an item from EdgyLittlePieces and when I tried it on I realised I needed a smaller size. I emailed their customer service address and I had a reply virt... Ver mais

Classificada 5 em 5 estrelas

Edgy Little Pieces is my current fashion obsession! Their Diamanté Denim Collection is next-level—stunning jeans, shorts, skirts, and more that are guaranteed to turn heads. The quality, intricate... Ver mais

Classificada 5 em 5 estrelas

Wow, what an amazing little business 🤩 From the start of my enquiries to receiving my order I cannot fault your customer service. Email replies were pretty much instant with all the help on s... Ver mais

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de roupa

Escrito pela empresa

Edgylittlepieces is an edgy, affordable brand selling pieces without breaking the bank


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

248 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 71% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(248)

32 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

What a fantastic Company

What a fantastic Company, I ordered jeans which were too big, I emailed and I got quick response, and got the 2 pairs of jeans of my dreams, sparkle omg u need sunglasses on haha, Great service and as said the jeans are my favourites, Would recommend company and the product 🌟🌟🌟🌟🌟 Excellent Service 🌟🌟🌟🌟🌟😎

8 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous jeans

Fabulous jeans, excellent customer service when I exchanged for a different size. Will be back again for more clothes!

29 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The Diamonte jeans are just beautiful

The Diamonte jeans are just beautiful. Well made and the fit is phenomenal. My daughter said that she got so many compliments from friends (men included) when she wore them for New Year's Eve. Ordering a couple more pieces in this collection. Referred many friends to Edgylittlepieces.com
The shipping was also pretty quick. All around great service and great pieces.

27 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great quality jeans and customer service from Edgy little pieces. Jeans came and I loved them but they were too big. Emailed Emily who replied immediately and offered to exchange them to a smaller size. Great communication and exchange processed within a week delighted! Thankyou 🤩

17 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Blue Diamanté Wide Leg Jeans

Got the blue diamanté wide leg jeans and absolutely adore them! They’re great quality and came so quick. I’ve never had a pair of jeans complimented so much! Genuinely 10/10!

11 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service …

Used this company for the first time and will definitely use them again. Special thanks to Emily who helped me with my exchange as the jeans I ordered for my daughter were too big. I had deleted my confirmation email so didn’t know how to return the jeans, but Emily made the process super easy for me and is in the process of sending me a different pair.
My daughter was so happy as she loves the jeans and was disappointed when she realised she had ordered the wrong size.
Quick response even on NYE!
Thank you Emily!

31 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

I ordered a pair of the diamanté jeans and they are amazing - great quality and I’ve had so many compliments on them! Cannot fault the order process, delivery was quick and I was kept up to date throughout. I ended up needing to request a return (I ordered two sizes to try) and this was equally as straightforward and Emily was super helpful in updating me. Overall a great service and would definitely recommend!!

9 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

I made my 1st purchase from this company and will definitely be using them again. The quality & customer service is 10/10. Super quick at getting back to you & I’ve had so many compliments on my outfit! Thank you 🤩

9 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a pair of jeans they was too…

Ordered a pair of jeans they was too big so sent back next day recorded signed delivery.. they recieved the very next day on the 17th December as it was signed for and I got the notification. Been in contact multiple times and still no refund. I need this sorting asap as it’s a joke now

2 de janeiro de 2025
Opinião espontânea
logótipo da Edgylittlepieces

Resposta da Edgylittlepieces

Hi Beverley,

You have already been refunded prior to leaving this review.
Please check your Clearpay account.

You are advised on returning that it will take up to 14 working days for the refund to be processed.

Thanks,
Gabriella

Classificada 2 em 5 estrelas

No refund

I have ordered a pair of jeans but after a while I wasn’t able to see the status in my track and trace. I mailed edgylittlepieces and they helped me look for the issue. But after being in contact they confirmed I would receive a full refund but haven’t heard from them since that and have not received the money. (yes I feel strongly about it, since I had to come to our own Christmas evening without a gift and now also have to call for the money I still need to receive from customs)

19 de dezembro de 2024
Opinião espontânea
logótipo da Edgylittlepieces

Resposta da Edgylittlepieces

Hi Jen,

Through no fault of our own, your purchase was rejected at your country’s customs and returned to sender.

We kept you informed throughout the process and indeed confirmed that your order would be fully refunded upon receipt back with us.

You were only made to wait a matter of days before being refunded - and the delay was only because we were closed for the festive period.

I’m sorry that you felt so strongly about this matter that you felt this review needed to be posted on Christmas Day. For obvious reasons I have only managed to respond to this review now as we have taken time off to spend with family over the Christmas period.

Thanks,
Gabriella



Classificada 5 em 5 estrelas

Wow beautiful jeans

Wow beautiful jeans - love the wide fit and lovely customer service from Emily. I was worried fit would be off but I’m a uk 8-10 and S were perfect. I’m only 5’1 and with a wedge they are good. 👍🏼 thank you and merry Christmas xx

18 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service !!

I ordered a pair of the diamante wide leg jeans for Xmas eve but ordered the wrong size. Jeans came and were beautiful. I contacted customer service who were happy to let me know we could do an exchange which was amazing. I let emily know i was hoping to wear them for xmas eve she assured me that as soon as the small business received the tracking number she would send them off which she did! I sent them on Tuesday 18th and she has emailed me this afternoon (Wed 19th) with the tracking number for the new jeans. I would completely recommend this small business ! Amazing customer service and lovely people. Thank you Emily !!!

18 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The ultimate party jeans… not just for Christmas!

I purchased the diamanté jeans for a Xmas party not expecting very much from a small company but I was totally wrong!!! First of all the jeans are AMAZING! Perfect show stopper for those that live in jeans but want something extra special! Above all else the customer service I received was 100%. I was able to do a fuss free exchange (due to a size change) and I was informed throughout. I’m delighted!

18 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I am very unhappy with this company

I am very unhappy with this company. I ordered DIAMANTÉ COVERED STRAIGHT LEG JEANS for what I thought was 66.99, then see they charged me 85.43 because they are Brittish company. Ok, fine, then I get the jeans and the size 10 is way too small (looks like the style runs small) I email them back and ask how to exchange them for a bigger size and they say "I’m so sorry we don’t offer an exchange service for overseas customers. The process would be really lengthy due to the shipping times particularly over the holiday season. " Then another person emails me and tells me yes, I can return them, they give me the address, I go to the post office and it will cost 47.50 plus any customs fees to send them back! What?? That is half of what I paid for them!! So I don't send them back and now I have to eat the 85.43 and have a beautiful pair of jeans I CANNOT wear. Awesome. I do not know how that last review said there was no problem with his EXCHANGE and mine can't be exchanged without a bunch of red tape. I will never buy outside the United States again. Completely dissapointed.

17 de dezembro de 2024
Opinião espontânea
logótipo da Edgylittlepieces

Resposta da Edgylittlepieces

Hi Allison,

I’m sorry you’re unhappy with your experience, let’s talk through it with you again.

You paid £66.99 Great British Pounds for your item, but because you are from the United States, your card company converted the £ into $, we have absolutely no control over currency conversion.

Similarly, we have had no complaints that our jeans run small, however US and UK clothing sizes are different, (EG our size 10 is a US 14) and as you stated, you didn’t realise that we are British company which could easily be the answer to this issue.

In your third paragraph I believe you are getting “exchanging” and “returns” mixed up.

Yes we offer returns and refunds for our international customers but we do not offer exchanges internationally, due to the reason Emily explained. It would have potentially taken over 4 weeks for the exchange to arrive to you so we fully stand by this decision.


Lastly, we have no jurisdiction over what USPS choose to charge their customers, it is completely out of our hands.

All of the above issues seem to have been encountered due to you not realising that you have purchased from an international company.

I’m sorry that you’re unhappy - however none of the issues you’ve mentioned in your review reflect badly on us as a company. Your issue was with currency conversion, UK/US sizing and international returns, none of which we have any control over.

Thanks,
Gabbie
(Managing director)

Classificada 5 em 5 estrelas

Very nice customer service

Very nice customer service, they answered my email right away when I wanted to do an exchange and did it in a very small amount of time. Also, I really like the clothes they sell and the quality is amazing🤩

17 de dezembro de 2024
Opinião espontânea

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