Egg Back Home Opiniões 44

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The products are of very high quality and the offer 2x1 makes it much cheaper to have a full set of matching dishes. It's very durable artisanal products, and as it comes from Portugal, it takes up to... Ver mais

Classificada 5 em 5 estrelas

Ich habe neues Geschirr bestellt. Alle Lieferungen kamen in einer angemessenen Zeit (von Portugal nach Deutschland) und wurden gut verpackt, sodass nichts kaputt war. Ich liebe das Geschirr, es ist... Ver mais

Classificada 1 em 5 estrelas

They did not inform about really expensive shipping. I bought 2 bowls, cost about 300nok. Ended up paying 1000nok. I will call this scam. I svaret under skriver de at de ikke har noen skjulte ko... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

When I placed this order (11 Dec'25) on-screen message said 'all delivery is free (for orders of my size)'. However when I checked out, I saw a charge of £9 for delivery! Emails querying this sent on... Ver mais

Informações sobre a empresa

Escrito pela empresa

We’ve just discovered our profile here on Trustpilot, which naturally only reflects negative reviews—because, let’s be honest, people rarely take the time to leave positive feedback when everything goes smoothly! We’re now actively working to ensure this space better represents reality and the thousands of happy customers who love our products. In the meantime, we remain committed to delivering great service and beautiful ceramics, as always! 😊


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

44 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

All great!

Quick and easy order, real fast delivery, beautiful handmade items :) Thanks

20 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Volle 5 🌟

Ich bin immer wieder begeistert von diesem wunderschönen, tollen und farbenfrohen 'Konfetti'-Geschirr. Ich habe nicht das letzte Mal bestellt.

13 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

In love ❤️

Perfectly secured and prepared for shipping products. The dishes are not only beautiful but also of great quality. I recommend them with all my heart!

19 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Super produits

Super produits, réception sous 1 semaine, les pièces sont toujours arrivées intactes.

20 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Made with love

I love the unique design and I highly recommend the Party collection. The sprinkles in different colours put a smile on my face every time when in use.
Shipment is very fast and well packed but a little overpriced in my opinion.
Keep up your good work, the products are just fine and made with love. Thank you.

3rd of April 2025
I just want to add omy conversation with the very friendly customer service concerning the shipments pricing.
They told me that due to using bigger sized packagings they avoid the danger of damaging for the sensible goods.
This is reasonable and truly ok.
I ordered three times from Portugal to Germany and all arrived safely, well packed and in great condition!
Thank you! <3

20 de março de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Konfetti geschirr

Ich bin begeistert vom Design und den Farben. Das Geschirr ist Pflegeleicht und gut zu reinigen.
Der Kundenservice hat mich leider nicht überzeugt. Ich habe lange auf eine Rückantwort gewartet und mein Problem mit dem Produkt konnte leider nicht behoben werden.

20 de março de 2025
Opinião espontânea
logótipo da Egg Back Home

Resposta da Egg Back Home

🇩🇪 Antwort auf Deutsch:

Liebe Kundin, lieber Kunde,

vielen Dank für Ihre Rückmeldung und Ihr Kompliment zum Design und zur Farbwahl unseres Geschirrs – das freut uns sehr!

Bezüglich Ihrer Erfahrung mit unserem Kundenservice möchten wir gerne etwas klarstellen:
Wir sind ein kleines portugiesisches Unternehmen und bemühen uns, auf alle Anfragen innerhalb von zwei Arbeitstagen (werktags in Portugal) zu antworten. Wenn Ihre Nachricht an einem Freitag eingegangen ist, bitten wir um Verständnis, dass das Wochenende bei der Bearbeitungszeit nicht mitgerechnet wird.

Daher würden wir gerne wissen, was für Sie konkret als “lange Wartezeit” empfunden wurde – wir klären das sehr gerne.

Außerdem schreiben Sie, dass Ihr Problem nicht gelöst werden konnte. Leider können wir das nicht nachvollziehen, da wir in unserem System keinen offenen Fall sehen.
Könnten Sie uns bitte direkt mitteilen, welches Problem genau nicht gelöst wurde? Wir nehmen Ihr Anliegen ernst und helfen sehr gerne weiter!

Herzliche Grüße,
Tami Pizzetti
Egg Back Home



🇬🇧 English translation:

Dear Customer,

Thank you for your feedback and for your kind words about our design and colors — that truly means a lot to us!

Regarding your customer service experience, we’d like to clarify:
We are a small Portuguese company and always aim to respond to all messages within two working days (business days in Portugal). If your message was sent on a Friday, please understand that weekends are not counted as working days.

So we would genuinely like to know what you consider to be a “long wait” — we’re happy to look into this.

You also mentioned that your issue wasn’t resolved. From our side, we don’t see an open or unresolved case in the system.
Could you kindly let us know what exactly was not resolved? We take your concerns seriously and are more than happy to help.

Kind regards,
Tami Pizzetti
Egg Back Home

Classificada 5 em 5 estrelas

perfect

perfect communication, timely shipping, great packaging

20 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer service

I understand that it is a handmade unique piece. All good. But if you can NOT read the writing ‘CAT MOM’ because the writing colour (brown) is exactly the same as the background of the mug colour (brown), then you cannot argue that it is a ‘handmade unique piece’ and all mugs look different. The basic idea of the labelled mug with ‘CAT MOM’ is thus lost. To all people who are considering buying the mug with the inscription: DON'T DO IT! You can't read it! And to make something else clear: You have NOT replied to my mail history! Claiming untruths is not cool! :-) And I don't see the point of sending the cups to Portugal at MY expense. The pictures on your website are misleading! I would never have bought the cups if I had known that you could NOT read the labelling. So why do you advertise with perfect pictures?

***

I recently ordered two mugs at eggbackhome. They quickly arrived though it turned out that they don’t look like the pictures on the website at all. The engraving is not visible (dark font on dark background) and the whole idea and uniqueness of the item is not given anymore.

I contacted customer service about that issue, further stating that I’m still interested though would prefer a product that looks at least a little bit like the one on the website.

Customer service only offered a refund once I ship them back to Portugal at own cost (= 30% of the product cost) although it is very obvious that the products we received should have never been sold in the first place. Further inquiries with customer service were not answered.

Incredibly bad customer service - do not recommend ordering here again.

21 de fevereiro de 2025
Opinião espontânea
logótipo da Egg Back Home

Resposta da Egg Back Home

We would like to clarify the situation. You have written two completely different reviews, contradicting yourself in each one. In our initial response, we mentioned a misunderstanding because we genuinely thought this was related to another case, given the inconsistencies in your statements.

To be clear: your mug has no defects. There are no scratches or flaws—the design is exactly as intended. If there had been a defect, we would have immediately replaced it, as we always do in such cases. However, what you are describing is simply the natural variation of the product, which is clearly communicated on our website.

We gave you the option to return the item if you were not satisfied. If you choose not to return it, that’s entirely up to you, but it does not justify making false claims.

You are, of course, free to leave any reviews you wish, and we will continue to respond to all of them. However, spreading misinformation is not fair to us as a company
---
We’re sorry to hear that your experience did not meet your expectations. Our goal is always to provide the best possible service and ensure fairness in every situation.

The mugs you ordered are part of a handcrafted collection, where each piece is individually dipped using a manual process, resulting in natural variations in color and pattern. This uniqueness is clearly stated on our website to set the right expectations about the final product.

Despite this, we fully acknowledged your concerns and provided all possible support, responding to multiple emails and offering a fair solution—a full refund upon return of the product. This is a standard process in e-commerce and ensures fairness for both parties.

We understand that this may not have been the resolution you hoped for, but at no point did we refuse to assist or ignore your messages. Our team was available and provided clear solutions aligned with our policies.

We always strive to improve and appreciate your feedback. If you ever decide to give us another chance, we’d be happy to assist you.

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