The products are of very high quality and the offer 2x1 makes it much cheaper to have a full set of matching dishes. It's very durable artisanal products, and as it comes from Portugal, it takes up to... Ver mais
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Ich habe neues Geschirr bestellt. Alle Lieferungen kamen in einer angemessenen Zeit (von Portugal nach Deutschland) und wurden gut verpackt, sodass nichts kaputt war. Ich liebe das Geschirr, es ist... Ver mais
They did not inform about really expensive shipping. I bought 2 bowls, cost about 300nok. Ended up paying 1000nok. I will call this scam. I svaret under skriver de at de ikke har noen skjulte ko... Ver mais
A empresa respondeu
When I placed this order (11 Dec'25) on-screen message said 'all delivery is free (for orders of my size)'. However when I checked out, I saw a charge of £9 for delivery! Emails querying this sent on... Ver mais
Informações sobre a empresa
Escrito pela empresa
We’ve just discovered our profile here on Trustpilot, which naturally only reflects negative reviews—because, let’s be honest, people rarely take the time to leave positive feedback when everything goes smoothly! We’re now actively working to ensure this space better represents reality and the thousands of happy customers who love our products. In the meantime, we remain committed to delivering great service and beautiful ceramics, as always! 😊
Informações de contacto
Portugal
- eggbackhome.com
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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Hübsch und individuell
Hübsch und individuell, mit sehr guter Produktqualität. Die Lieferung aus Portugal erfolgte problemlos.
Materiale ben imballato e di ottima…
Materiale ben imballato e di ottima qualità. Spedizione in tempi rapidi. Bellissime le loro offerte 2 x 1
All great!
Quick and easy order, real fast delivery, beautiful handmade items :) Thanks
Volle 5 🌟
Ich bin immer wieder begeistert von diesem wunderschönen, tollen und farbenfrohen 'Konfetti'-Geschirr. Ich habe nicht das letzte Mal bestellt.
In love ❤️
Perfectly secured and prepared for shipping products. The dishes are not only beautiful but also of great quality. I recommend them with all my heart!
Bols et tasses superbes et de très…
Bols et tasses superbes et de très bonnes qualités.
L’envoi était de plus rapide et les articles très bien emballé pour supporter le transport.
Sehr schönes Geschirr
Sehr schönes Geschirr, kam unbeschadet bei mir an
Super produits
Super produits, réception sous 1 semaine, les pièces sont toujours arrivées intactes.
Made with love
I love the unique design and I highly recommend the Party collection. The sprinkles in different colours put a smile on my face every time when in use.
Shipment is very fast and well packed but a little overpriced in my opinion.
Keep up your good work, the products are just fine and made with love. Thank you.
3rd of April 2025
I just want to add omy conversation with the very friendly customer service concerning the shipments pricing.
They told me that due to using bigger sized packagings they avoid the danger of damaging for the sensible goods.
This is reasonable and truly ok.
I ordered three times from Portugal to Germany and all arrived safely, well packed and in great condition!
Thank you! <3
Konfetti geschirr
Ich bin begeistert vom Design und den Farben. Das Geschirr ist Pflegeleicht und gut zu reinigen.
Der Kundenservice hat mich leider nicht überzeugt. Ich habe lange auf eine Rückantwort gewartet und mein Problem mit dem Produkt konnte leider nicht behoben werden.

Resposta da Egg Back Home
perfect
perfect communication, timely shipping, great packaging
Quick sending
Quick sending, well protected, very beautiful as on pictures !
We love the products
We love the products, the customer service was great! Will order again :)
Schnelle Lieferung und wunderschöne Produkte
Schnelle Lieferung und die Tassen und Teller sind wunderschön.
Excellent product that is of good…
Excellent product that is of good quality. Very good offers on the website. Was delivered within 2 weeks to the U.K.
Great designs
Great service, even better products
Absolute fan of the party collection
Absolutely gorgeous mugs
Absolutely gorgeous mugs. Having my coffee in one of those as we speak. Very friendly and fast customer service too.
Beatiful plates & Fast delivery
Fast delivery, the packaging is very secure (& plastic free) and I love the plates! They’re beautiful and have the perfect size for little snacks
Awful customer service
I understand that it is a handmade unique piece. All good. But if you can NOT read the writing ‘CAT MOM’ because the writing colour (brown) is exactly the same as the background of the mug colour (brown), then you cannot argue that it is a ‘handmade unique piece’ and all mugs look different. The basic idea of the labelled mug with ‘CAT MOM’ is thus lost. To all people who are considering buying the mug with the inscription: DON'T DO IT! You can't read it! And to make something else clear: You have NOT replied to my mail history! Claiming untruths is not cool! :-) And I don't see the point of sending the cups to Portugal at MY expense. The pictures on your website are misleading! I would never have bought the cups if I had known that you could NOT read the labelling. So why do you advertise with perfect pictures?
***
I recently ordered two mugs at eggbackhome. They quickly arrived though it turned out that they don’t look like the pictures on the website at all. The engraving is not visible (dark font on dark background) and the whole idea and uniqueness of the item is not given anymore.
I contacted customer service about that issue, further stating that I’m still interested though would prefer a product that looks at least a little bit like the one on the website.
Customer service only offered a refund once I ship them back to Portugal at own cost (= 30% of the product cost) although it is very obvious that the products we received should have never been sold in the first place. Further inquiries with customer service were not answered.
Incredibly bad customer service - do not recommend ordering here again.

Resposta da Egg Back Home
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