ekohome.co.uk Opiniões 

247
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have nothing but praise for EKO and the after sales support team, especially Lara Blake - EKO Customer Service. I bought one of there premium bin 10months back and the auto-lid opener r... Ver mais

Classificada 5 em 5 estrelas

I ordered a new lid for the mirage automatic bin as I inadvertently damaged the one I had. Lara, the customer service agent was excellent. She answered my questions regarding this very quickly and c... Ver mais

Classificada 4 em 5 estrelas

I really love the product! Unfortunately it got damaged in transit, however the customer service from Karen and Lara was fantastic and they ordered a swift collection and another delivery which was un... Ver mais

Classificada 5 em 5 estrelas

Lara and Karen went over and above my expectations when I needed a replacement lid for an EKO sensor bin which has now been discontinued. They replied extremely quickly to all my emails and was able t... Ver mais

Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

247 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(247)

57 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

A good quality caddy

A good quality caddy, I purchased to store washing powder rather than for vegetable peelings. I am happy with my purchase.

13 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic All Round

Really like this company, they have solidly built, beautifully designed and well thought out products. Their ethos and communications are fantastic, deliveries have always been fast and on time, it's a real pleasure to do business with this company.

2 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Bin order

Ordered a bin (to store washing powder in in my laundry room). It arrived promptly and loved the quality of the product- only problem was it wasn’t the colour I ordered. I emailed the company and Karen answered me within a few hours. Bin was replaced and original one collected within a couple of days. Karen also sent me some complimentary bin liners to compensate me for the mix up (I didn’t ask for them but it was very much appreciated) and a follow up email a few days later to make sure I’m happy. I am extremely happy with the product and excellent customer service- I wouldn’t hesitate to recommend
Thank you to all especially Karen at Ecohome x

19 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Eko customer service is amazing

Eko customer service is amazing. Our bin arrived with a cracked lid (parcelforce) and I received a same day reply from Eko. They quickly despatched a replacement lid with a different courier that arrived the following day. Accidents happen, but it’s how the company deals with them that gives you confidence and the feeling of being valued.

24 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great bin loved the rectangle shape…

Great bin loved the rectangle shape fitted perfectly at the end of my kitchen units. Smart design for a plastic bin . Sturdy catch which clicks closed smoothly. Really impressed no damage in transit May get a smaller bathroom bin Thanks EKO glad I am helping the environment too.

23 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a bin directly from Eko as…

I ordered a bin directly from Eko as they stocked one that was the perfect size for my kitchen. It arrived so quickly, even before the dispatch notification arrived. It was packaged well. I love the colour, the simplicity of the design. Easy to empty, easy to clean, no smells. I think I might order another one. Thank you Eko.

10 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Customer Service

The sensor function on the lid of our EKO Deluxe Phantom Sensor Bin did not work as it should.
We emailed EKO, and received a prompt response from Karen and Lara in the Customer Service team. They asked all the correct questions to ensure that we had followed set-up instructions correctly, and asked for a video of the operation of the lid.
Once it was established that the lid was not functioning properly, they did everything possible to ensure that a replacement lid was sent out as quickly as possible, and actually tracked it through to its arrival at our front door. The new lid is working superbly.
Thanks very much Karen and Lara

18 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

brilliant bin

this is a great bin bit more expensive but after years of buying cheaper ones that break went for this great quality the sensor is on the top so doesn't open every time u walk past plenty of time before lid closes and has a led warning to let you know it closing also has a manual open and close button only had short time but seems robust

17 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant customer service

My bin battery cover came off and had been lost so I contacted Eko to ask if I could possibly get another and I was amazed how quickly they got me invoice and sent out only waited two day for battery cover after I had order it. Karen was amazing quick and polite throughout the whole process.

14 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fab experience

I contacted Eko looking for a replacement for a bin lid that broke. Lara was efficient, friendly and helpful in sending out a replacement. When that arrived damaged she sent out a further replacement ASAP which has now arrived in one piece. Delighted with the customer service. Some companies could take a leaf out of Eko's book! Thank you Lara :)

12 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Hand soap dispenser

Great response and tip given to resolve the issue-the pop up lid had stopped working-was given a fix-and it works like new-thankyou for your prompt response. Had this dispenser almost a year, love the style, design it really is a beautiful piece of bathroom furniture

4 de julho de 2023
Opinião espontânea

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