Elaracraft Opiniões 106

Below a star. Not as described. site says 24/7 customer service with 30 day guarantee. I reached out to them they did not respond and when I reached out again they told me it was over 21 days. I sent them proof of email and no responses. Biggest SCAM ever!

I am being charged for a subscription that I didn't even sign up for. I bought a pair of eyelashes and honestly they weren't that bad. I got the full set and once you figure them out they actually go on nicely, but I cannot believe that I just got charged $67 for two pairs of eyelash sets whenever. I just thought I was buying it one time! There's nowhere for a refund button and I canceled my subscription and emailed them several times but I have not heard anything back. I am super super pissed off. I had to change my online card and now I'm probably going to have to make a dispute towards the money that just got taken out of my account because these people are clearly thieves!

I ordered and the package didn't arrive between yodel and this company one one is interested in trying to resolve- legally I'm entitled to a replacement or refund , but cant get past their ai customer service ..I would avoid

I was impressed with the packing but that's about it. It was easy to apply the magnetic lashes to the tool however the lashes would attach to each other and when pulling them apart, the lashes shredded. These are very poor quality lashes. I went to the website to figure out how to return these which is to email ElaraCraft however, they don't respond. I've emailed three times now! Because they are non responsive, I'm likely going to fall outside of the return window.

I did not like the product but they kept charging me for subscription orders I didn’t place. I emailed 3 times over the course of 10 days and they never replied and refused to cancel my subscription. I had to reach out to my bank. Do NOT place an order they will save your card info and keep charging you

DO NOT BUY!!! They do not work. I asked for a refund after having them for only 3 days and they told me I can't return them because of the 14 days return policy. I only had them for 3 days. I wrote back to explain that and I have not gotten a response.

They just didn't work for me. And now I'm out of the return period. Waste of money.

The lashes don’t work, period! Tried to send back and get refund and they refused. Then 2 weeks later they charged my card again for double the amount. I emailed them repeatedly with no response! Scam for sure

Do not buy these! They sent me used lashes that were not even the ones I ordered. Look like drag queen lashes, not “natural” they advertise. They come from China and customer service doesn’t respond, nor honor their money back guarantee. Don’t waste your time or money.

Super disappointed that these lashes are not working for me. The video instruction make it look easy, however, in reality I could not get the lashes on. I was so looking forward to wearing. The idea is great. Need to get a refund. Let’s hope their customer service is responsive and the refund process is hassle free.

Got my products quickly. They are so low quality I couldn’t get them to work either. Cancelled my subscription. They charged my card the following month for a totally new subscription. I called my credit card company who refunded the money and went on the company website and removed my payment information and put an old pre-paid visa gift card in instead. Since it wouldn’t allow me to remove my card info unless I put a different one in. Got an email from my credit card company today that Elaracraft was planning to charge my card AGAIN, my original payment method that I removed! I was able to block the transaction. This website is a SCAM. The lashes are probably worth $2 if that. They do not work, and when you try to cancel they charge you anyway. I am so mad at the “trustworthy” influencers that vouched for this illegitimate company. They all lied for pay!

If no star was option, I would. Never received product. The delivery 'proof' doesn't even list my address, and photo is not my house and no package is visible in the photo. Reponse to my email to customer service ignored my question and indicated they would cancel the recurring monthly subscription, which was not even relevant. Beware - fraud!

Company is a total scam! Placed an order and received a bogus tracking number. Contacted the company and it took 3 weeks to hear back just to be told they would send a replacement. I told them I did not want a replacement, i just wanted a refund. Took almost as long to hear back again for the same answer. I have still not received any refund or what I ordered! Poor customer service, poor business management, total scam! Do not buy from this company!

The lashes look ridiculous. I watched the videos many times and tried 15 times, but they are bad quality. I tried to return them and was told:
"We only accept returns for defective, damaged, or incorrect items".
Horrible return policy. Don't waste your money

Placed an order / didn’t receive any confirmation email but they’ve taken the money out of my account. Sent two emails to customer service with ZERO response! Have to call my credit card company to fix this!

I need to cancel my order I just done because I already paid for an order I need yall to refund this amount for both orders yal took out of my account back in my account. I love the ones I already ordered I thought they were a different kind

Elaracraft - This company is a scam. Terrible customer service and it takes weeks for them to respond. DO NOT PURCHASE from them!!! They say they take back product and they do not. I would NEVER purchase a product that I am unable to return. Steer clear of this brand

Do not buy from this company. I did not subscribe to monthly lashes at $99.00 cdn. I cannot log into site to cancel and no one gets back to you. The lashes are terrible.

Horrible! They don’t work. Company does. Not refund. Pain to cancel subscription

Please do not buy from this company for any reason. They offer a 30 day return policy and 24 hour customer support, this is not true. The product is not at all what it states it is. I have contacted their customer support and cannot get a response, this company is a scam. Consumer BEWARE!!!! Don't