Elavon U.S. Opiniões 

I had a lock out problem. i calked customer service. An angel of a woman took my call. She painstakingly help me to unlock my account and reset my password. It really made my day.

They increased my tariff without notifying me in October. I've tried to contact my account manager but she refused to give me a refund and offered me to sign a 12 month contract with the company. I've been with the company for over 12 years. How could they treat me so badly?

Employee that helped me was very informative and helpful.

I spoke with a representative name Rene and she was very thorough and helpful. That's the way it should be when calling any customer service line. Great job, Rene!

The lady I spoke to was EXTREMELY helpful and patient. I am not good with technology and she got me back up and running and I cannot thank her enough! I vote for a raise!!!

I have been with this company for 10 years and recently received terrible IT support. They will not put you through to IT support but request for someone to call you back, often takes 24-48 hours as based in USA and not good enough when my service provider engineer wants to discuss an issue with them. I was on the phone for 4+ hours trying to resolve the issue that they say is not their responsibility but it is as regarding PCI compliance. I am changing providers

She took care of my problem in less than two minutes. Best customer service I’ve ever had.

Took ownership of my issue and stayed with me to make sure I had the info I needed.

Sharon made my experience GREAT!! I have problems every month logging in to print my statements. I was mad! Sharon not was not only patient and kind, she found out I had THREE accounts. She deleted two and we put in a new password for the correct account! I'm so relieved.

SHARON is a TREASURE! Professional, thorough, very patient, friendly. I hope I get to work with her again sometime! Tell her I said THANKS!

Outstanding service - took over an hour - to solve the issue - She was very patient - confident and determined to get the issue Fixed

A live person who was professional, knowledgeable, and friendly.

The agent was very understanding and helpful!! I am not very Tech Savvy, So she was patient with me and even called me on my cell phone when I was at my card reader because I don't have a phone right by it!

I spoke to Christine today as I locked myself out of my online merchant portal. She was helpful, efficient, knowledgeable and personable! A pleasure to speak with and refreshing to get someone with her personality as this attribute can be rare in the customer service industry these days!

Two separate Merchants made fraudulent charges against me, and at least one of the charges was for site "elavon.com". Merchants name in a billing charge was "TIM*" (and bunch of numbers).
Moreover my bank informed me that it's mass situation and many cards were affected!

Vasilina Borisevich was wonderful!

It was nice speaking to a person and having the individual know exactly what needed to happen and could complete the task with me while on the phone

Excellent service and very pleasant individual!

Sharon took care of 2 issues professionalism and in a timely manner.