Order 15 light bulbs in February Told i could only pay by bank transfer daspit havin g card options on their site.( false advertising).Only got five. Billed for 15 Said they ordered rest from their s... Ver mais
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Leia as opiniões dos outros
Shocking experience... I ordered two that were both displayed as in stock on the website and still are... waited 10 days before contacteding them to find out where the order was. I was told they weren... Ver mais
A empresa respondeu
Easy to order, very competitively priced and excellent after sales. Only let down by Post Office delivery which was 48hr tracked. Parcel spent 24 hrs sat in Birmingham PO. Should have arrived on Frida... Ver mais
A empresa respondeu
Purchased the same product, a Wolf Garten Trowel, many years ago and although a bit battered is still perfectly ok.This is the best and strongest I have ever purchased.Just found this website and wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de dispositivos electrónicos
- também em
- Concessionário de máquinas para construção
- Loja de eletrodomésticos
- Loja de equipamento de segurança
- Loja de Iluminação
- Loja especializada em baterias
Escrito pela empresa
Note: Most of our verified reviews are collected on Reviews.io, where we currently hold an average rating of 4.9★ from over 19,000 verified customers. We’re proud to serve customers across the UK, Ireland, and worldwide — offering quality products, competitive prices, and dependable delivery. What began as a simple idea — to make professional-grade products accessible to everyone — has become a business built on trust, value, and service.
Informações de contacto
14 Blackstick Road, Killyhevlin Industrial Estate, Enniskillen, Co.Fermanagh, BT74 4EB, Enniskillen, Reino Unido
- 028 66 335045
- customerservice@electricalworld.com
- electricalworld.com
3,4
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Excellent, competitive prices, swift delivery...no complaints from here.
10 de outubro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Colin,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our prices competitive and your order arrived quickly. It’s great to know you had a smooth experience with us – your feedback really motivates our team. We look forward to helping you with any future purchases!
Best wishes,
Hannah
Very poor service
Very poor service. Confusing messages from staff. Late delivery, wrong goods sent .
Delayed refund of my money.
Would not recommend using Electrical World .
29 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Derek
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the issues you experienced with your order, including the delays, incorrect items, and any confusion in communication.
Our team strives to resolve these situations as quickly and smoothly as possible, and we regret that in this instance your experience did not meet the standard we aim for. If there are any outstanding issues, we encourage you to contact our customer service team so we can ensure everything is fully resolved and your refund has been processed.
Best wishes,
Hannah
Order came fast
Order came fast, didn’t need to leave my house found what I needed. And great price, have already recommended to family
24 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Eimear,
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly and that you found everything you needed from the comfort of your home. It’s fantastic to know you enjoyed our prices and that you’ve already recommended us to your family – that means a lot! We look forward to helping you with any future purchases.
Best wishes,
Hannah
2 weeks and no parcel or refund
Item was quickly dispatched, then went no further than the collection depo, contacted electrical world and was assured it would arrive soon, yet more days passed with the parcel still at the collection depo, so I ordered elsewhere and asked for a refund, was fobbed off with will be with you soon, will follow up etc, so I've filed a PayPal case and the parcel is still in the collection depo 11 days after collection and no follow up, wouldn't recommend this company, refund should have been given after the second failure to sort out the problem
29 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Simon
Thank you for taking the time to leave your feedback. We’re very sorry for the inconvenience caused by the delay with your parcel and for any frustration our communication may have caused. We completely understand how upsetting this must have been, especially after your attempts to follow up with us.
We always aim to resolve issues as quickly as possible, and we regret that in this case the process did not meet your expectations. Our team is reviewing the situation to ensure it doesn’t happen again, and we hope to regain your trust in the future.
Best wishes,
Hannah
Easy to navigate
Easy to navigate, great support and transactions were seemless. Items as discribed and packaging was actually in great condition compared to some other competitors.
2 de outubro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Gary,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to navigate, our support helpful, and the whole transaction seamless. It’s great to know that your items arrived as described and in excellent packaging – we always aim to go the extra mile for our customers. Your feedback really means a lot, and we look forward to helping you again with any future purchases!
Best wishes,
Hannah
Resposta da Electrical World
Hello Margaret,
Thank you so much for your 5-star review! We’re delighted to hear that you love your new light and found it easy to install. It’s always wonderful to know that our products are making things simple and enjoyable for our customers. Your feedback really brightens our day, and we look forward to helping you with any future purchases or lighting needs!
Best wishes,
Hannah
Easy and simple purchasing with quick…
Easy and simple purchasing with quick delivery. Will use them again.
26 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Niall,
Thank you so much for leaving your 5-star review! We’re thrilled to hear that your order was quick and easy, and it’s fantastic to know that the whole process worked smoothly for you. We always aim to make purchasing as simple as possible and to get your items to you without delay, so it’s wonderful to hear that reflected in your experience. Your feedback really means a lot to us and motivates the whole team to keep providing excellent service. We look forward to helping you again whenever you need us!
Best wishes,
Hannah
Batteries.
Batteries. Only 2 used so far so good. all good 4 stars.
10 de outubro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Tony,
Thank you for your review and for sharing your experience! We’re glad to hear that the batteries are working well for you so far. We appreciate your feedback and hope that the rest of your order continues to meet your expectations.
Best wishes,
Hannah
Poor after service on returns.
I ordered two LED tube lights and a defuser. The tubes arrived broken and I sent back the defuser which was no longer required. I lost about £10 on my refund, I presume postage costs. I am also left to dispose of the smashed tubes. Feels odd that I have to pay for stuff that I don't want.
8 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Lawrie
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the issues with your order and understand how frustrating this must have been.
Regarding returns, customers are not typically charged for returning damaged or faulty items, but postage costs are usually applicable for items returned simply because they are no longer required. This is why there was a deduction for the defuser you returned. We always aim to make returns as straightforward as possible and appreciate your feedback, which helps us clarify our process for future customers.
Best wishes,
Hannah
Had a really good outcome with my…
Had a really good outcome with my order from electrical world ...few problems with getting the order but they delt with it promptly and kept me updated with the progress of the order
I give it 5 star rating
9 de outubro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Susan
Thank you so much for your 5-star review! ⭐ We’re really pleased to hear that everything was resolved and that you’re happy with the outcome. Our team always aims to keep customers updated and ensure any issues are sorted promptly.
We truly appreciate your kind feedback and support!
Best wishes
Hannah
Would not recommend this company
The product I received was not the product that was advertised and was of very poor quality. i paid €24. After many emails I was able to get a return label. It took 3 more weeks to get a refund of €14 after being told I would receive a full refund as the product was wrongly advertised. I will not use this company again.
13 de agosto de 2025
Opinião espontânea
Resposta da Electrical World
Hello Jayne
Thank you for your feedback. We’re very sorry for the frustration caused during this process. We did not receive your earlier emails, which unfortunately caused a delay in our response. Once we received your photos via your later email, we were able to move forward with your return.
We understand this was inconvenient and apologise for any misunderstanding. We have also taken your comments about product quality and descriptions seriously so we can make improvements.
Thank you for bringing this to our attention.
Best wishes
Hannah
I can’t believe the good reviews I see…
I can’t believe the good reviews I see here. I ordered product that they never had. Didn’t have it in stock. Waited weeks for it then told they won’t be getting it. They took my money and no product to deliver. I still have not received my money back I will never use this site again
2 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello anonymous reviewer
We note this is the second negative review you have left without providing the order information we requested on both occasions. Without these details, we cannot investigate or resolve your concerns. We take all customer issues seriously, but anonymous feedback without the necessary information makes resolution impossible.
If you wish for this matter to be addressed, please contact us directly with your order reference so we can assist you promptly. We remain committed to providing excellent service wherever possible.
Best wishes
Hannah
The worst company to work with
The worst company to work with, they take your money then part deliver, they do not advise out of stocks, they then offer refunds 4-6wks later and then again you hear nothing so you have to chase for your money, AVOID THIS COMPANY.
4 de agosto de 2025
Opinião espontânea
Resposta da Electrical World
Hello Graeme
Thank you for taking the time to leave your review.
We’re very sorry to read your comments and to hear about the frustration this has caused. This is not the experience we want our customers to have.
On rare occasions, items may be out of stock, and while we aim to notify customers as quickly as possible, it’s clear from your feedback that we could have communicated better in this instance. Refunds are normally processed much faster than the timescale you mention, so we’d like to investigate what went wrong here.
If you could please contact us directly with your order number, we’ll ensure this is resolved.
Plant pots
My plant pots arrived on time and in good condition. I can definitely recommend Electrical World.
17 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Jane,
Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear your plant pots arrived safely and on time. It’s lovely to know they’ve found a happy home with you! Your recommendation means a lot to us, and we can’t wait to help you with any future green adventures. 🌱
Thank you for choosing Electrical World
Best wishes
Hannah
Everything is good
10 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Eugene,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that everything was just as you hoped. Knowing that our products and service are appreciated truly makes our day. Your support means a great deal to us, and we can’t wait to help you with your next order!
Thank you for choosing Electrical world
Best wishes
Hannah
Great service and all at a great price.
Great service and all at a great price.
17 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Ian
Thank you so much for your fantastic 5-star review. ⭐⭐⭐⭐⭐ We’re thrilled to hear that you were happy with both our service and our prices. We take pride in offering high-quality products at great value, and it’s wonderful to know that our efforts made a difference for you. Your support truly means a lot to us, and we look forward to serving you again in the future!
Thank you for choosing Electrical World
Best wishes
Hannah
Quick delivery
Quick delivery, product packaged well and exactly as described
10 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Amy
Thank you so much for your amazing 5-star review⭐⭐⭐⭐⭐ We’re thrilled to hear that your order arrived quickly, was well packaged, and exactly as described. Your feedback means a lot to us!
Thank you for choosing Electrical World
Best wishes
Hannah
Thrilled with item and service
Recently ordered some peat from Electrical World. I was surprised at the low transport cost to the UK, and equally surprised at how quickly it arrived.
Great product, well packaged and now enjoying the lovely scent on our fire pit.
9 de setembro de 2025
Opinião espontânea
Resposta da Electrical World
Hello Geraldine
Thank you for taking the time to leave us this amazing 5 star review. We’re thrilled your peat arrived quickly and in perfect condition — sounds like it’s really heating up your fire pit experience! 🔥 We love hearing it’s adding that cozy glow, and we can’t wait to spark your next order.
Thank you for choosing Electrical World
Best wishes
Hannah
Long waiting time
We purchased 2 redwood 10 9 section tall windbreak on the 26th July. Sent 2 emails of which I get thank you for your purchase. Rang them of which after 5 minutes waiting phone was terminated. I am starting to think this company is a scam. I don't want to buy from else where incase they turn up.
26 de julho de 2025
Opinião espontânea
Resposta da Electrical World
Hello
Thank you for taking the time to leave us this review. We’re sorry to hear about your experience. We reached out via Trustpilot to get more details so we could investigate and help, but unfortunately, no information was provided.
As this review is anonymous, we don’t have the necessary details about the order to resolve the issue. If you’re able to contact us directly with your order information, we will prioritise resolving this promptly.
Best wishes
Hannah
Having easily found the appliance we…
Having easily found the appliance we wanted on the web site and placed the order, it was delivered within three days.
The price was competitive and the product excellent.
27 de agosto de 2025
Opinião espontânea
Resposta da Electrical World
Hello Paul
Thank you for taking the time to leave us this wonderful 5 star review. We’re really pleased to hear that you found the appliance you needed easily on our website, and that your order arrived within just a few days. It’s great to know you were happy with both the competitive price and the quality of the product. Your feedback means a lot to us.
Thank you for choosing Electrical World
Best wishes
Hannah
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