Order 15 light bulbs in February Told i could only pay by bank transfer daspit havin g card options on their site.( false advertising).Only got five. Billed for 15 Said they ordered rest from their s... Ver mais
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Leia as opiniões dos outros
Shocking experience... I ordered two that were both displayed as in stock on the website and still are... waited 10 days before contacteding them to find out where the order was. I was told they weren... Ver mais
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Easy to order, very competitively priced and excellent after sales. Only let down by Post Office delivery which was 48hr tracked. Parcel spent 24 hrs sat in Birmingham PO. Should have arrived on Frida... Ver mais
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Purchased the same product, a Wolf Garten Trowel, many years ago and although a bit battered is still perfectly ok.This is the best and strongest I have ever purchased.Just found this website and wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de dispositivos electrónicos
- também em
- Concessionário de máquinas para construção
- Loja de eletrodomésticos
- Loja de equipamento de segurança
- Loja de Iluminação
- Loja especializada em baterias
Escrito pela empresa
Note: Most of our verified reviews are collected on Reviews.io, where we currently hold an average rating of 4.9★ from over 19,000 verified customers. We’re proud to serve customers across the UK, Ireland, and worldwide — offering quality products, competitive prices, and dependable delivery. What began as a simple idea — to make professional-grade products accessible to everyone — has become a business built on trust, value, and service.
Informações de contacto
14 Blackstick Road, Killyhevlin Industrial Estate, Enniskillen, Co.Fermanagh, BT74 4EB, Enniskillen, Reino Unido
- 028 66 335045
- customerservice@electricalworld.com
- electricalworld.com
3,4
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Getting my plants through the hot spell
I placed an order for a Gardena solar irrigation set that arrived promptly. There was a part missing so I contacted Electrical World and advised them of this and asked if the item could be used without the part. They took the time and effort to check with the manufacturer also arranging for the missing part to be sent to me. Communication has been excellent even on a Sunday. I will most definitely order from Electrical World again and share my experience with family and friends. Thank you Electrical World
5 de julho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Sandra
Thank you for taking the time to leave us this wonderful 5 star review. We truly appreciate your kind words! We’re delighted to hear that we could assist you promptly and resolve the issue with your Gardena solar irrigation set. It means a lot to us that you had a positive experience, even on a Sunday. We look forward to serving you again in the future and really appreciate you sharing your experience with family and friends.
Thank you for choosing Electrical World
Take care and best wishes,
Hannah
Delayed Order - 4 week delivery
Order was supposed to be dispatched in 2-4 days but unfortunately was delayed and took 4 weeks to arrive. In fairness, the customer service email was responsive when I contacted them but just kept insisting the order was marked as urgent and the delays were caused as they had to move the products from their other warehouse first. Sounds like drop shipping. If you need something urgently, shop somewhere else. Products are as described though.
7 de julho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Rosee
Thank you for taking the time to leave your feedback. We’re sorry that your order took longer than expected to arrive and understand how frustrating that must have been. We appreciate your recognition of our customer service team’s efforts to keep you updated throughout the delay.
We strive to improve our processes and minimise delays, and your comments help us identify where we can do better. We're glad to hear the products met your expectations and hope to provide a smoother experience in the future.
Thank you for choosing Electrical World.
Take care and bet wishes
Hannah
The worst company I have encountered on the internet
I placed an order, after contacting the company to confirm exactly what items would be supplied.
The delivered goods supplied were 10% of the ordered amount.
When contacted, the owner of the company contradicted the written comfirmation of her own staff.
Electrical World refused to supply the oustanding items and gave me a paultry refund.
AVOID.
Electrical World Order #468309
7 de maio de 2025
Opinião espontânea
Resposta da Electrical World
Hi Richard, T
Thank you for taking the time to share your experience.
We’re genuinely sorry for the confusion surrounding your order and completely understand your disappointment, especially after you reached out in advance to confirm the product details. We acknowledge that the listing was unclear and have since corrected it to prevent future misunderstandings.
We also regret that the resolution provided wasn’t what you were hoping for. Your feedback has been shared with our team so we can ensure a higher standard of communication and accuracy moving forward.
If there’s anything further we can do, please don’t hesitate to contact us directly.
Kind regards,
Hannah
Tracking simply didn't work - DELIVERY A SHAMBLES
Tracking simply didn't work - the link failed. Then delivery was made and I received no notification of that fact!!! The package was LEFT IN MY PAPER BIN. Had we not been alert we would never have known and it would have been thrown away. I gave no instruction for it yo be left there. No notification was left at my home to say that it had been delivered. Complete SHAMBLES.
20 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Peter
Thank you for taking the time to leave your feedback. We're very sorry to hear about the delivery experience you had. We completely understand how frustrating that must have been for you. While delivery is carried out by a third-party courier, we always expect them to follow proper procedures, including tracking updates and leaving appropriate delivery notifications. We also regret that you didn’t receive any communication confirming the delivery. We were not contacted about this issue at the time, otherwise we would have been happy to investigate it further with the courier and help resolve the situation. We appreciate you taking the time to share your experience and will pass your comments on to the courier service for review. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Take care and have a lovely weekend
Hannah
Amazing value for money that can not be bet.
Amazing value for money, super fast delivery to SE Ireland and excellent customer service who go far beyond their job description to help you out with everything.
I have recommended Electrical World to a good few of my friends who have also had stress free shopping with Electric World.
Thank you,
Thomas/Waterford
19 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Thomas
Thank you for taking the time to leave us this glowing 5 star review. We truly appreciate your kind words and fantastic review! We're delighted to hear you were happy with both the value and the service you received and that your order reached you in SE Ireland so quickly. It really means a lot to us that you've recommended Electrical World to your friends — word of mouth is the highest compliment we could receive. We’re so pleased you’ve had a stress-free shopping experience and we look forward to helping you again in the future.
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
Efficient Fast and Easy
Efficient delivery Fast Process Well packed product Easy to order
1 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Chris
Thank you for taking the time to leave us this amazing 5 star review. We're extremely happy to hear that your ordering process was easy, the delivery was efficient and fast, and your product arrived well packed. We strive to provide a smooth experience for our customers, and it's rewarding to know we met your expectations. Should you need any further assistance, please don't hesitate to reach out.
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
Good online company
Items online were priced competitively & were in stock. Delivery was quick, plenty of email updates.
1 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Cheryl
Thank you for taking the time to leave this fantastic 5 star review. Thank you for your positive feedback and for highlighting our competitive pricing, in-stock items, and efficient delivery with timely updates. We're glad to hear you had a smooth shopping experience and appreciate your support. We look forward to serving you again!
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Ordered some products from here and…
Ordered some products from here and they were posted ASAP. Great customer service with easy website navigation. Simple & Honest.
29 de maio de 2025
Opinião espontânea
Resposta da Electrical World
Hello Margaret
Thank you for taking the time to leave us this fantastic 5 star review. Thank you for your positive feedback! We're glad to hear that your order was shipped promptly and that you found our website easy to navigate. We appreciate your kind words about our customer service and honesty. Your satisfaction is our priority, and we look forward to serving you again in the future.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Good prices, speedy delivery.
My refuse sacks arrived quickly and are great value. My garden pots equally. Try pricing them in a garden centre and you will see!! In the other hand was not happy with customer service who did not refund me when a pot was damaged as I had started to put soil in it before I noticed the damage and sent a photo. Not cool.
16 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Yvonne
Thank you for taking the time to leave your 4 star review. Thank you for your positive feedback on our prices and delivery speed. We appreciate your kind words about our refuse sacks and garden pots. We apologize for any inconvenience caused regarding the damaged pot and understand your frustration. We’re committed to improving our customer service and would like to assist you further. Please contact us directly so we can resolve this matter to your satisfaction. Your feedback helps us serve you better.
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
Hannah
Incompetence?
Leaving this review only because they have sent me a link.
Gave them another chance as previous experience was terrible to say at least.
This time all went with no issue and the dog's food I ordered arrived as expected.
BUT a week later and I keep receiving
"This is a courtesy email to let you know that we are still working on your order and will be preparing items for dispatch as soon as possible."
They are still working... I think a couple of pounds you will save with them don't worth the confusion, coming as part of the service.
4 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Wolf
Thank you for your honest feedback. We're glad to hear that your most recent order arrived without any issues, and we appreciate you giving us another chance.
We’re sorry for the confusion caused by the follow-up email regarding your order status. It sounds like this was sent in error after your order had already been fulfilled, and we completely understand how that could be frustrating.
Your feedback is very helpful, and we'll use it to improve the accuracy of our communications moving forward. We really appreciate your order and hope to serve you even better next time.
Take care and have a lovely weekend
Hannah
Simple and straightforward
Having located the product at a competitive price, I found the ordering and payment process simple and straightforward. Delivery was speedy and communication from the seller good
6 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello NM Gledhill
Thank you for taking the time to leave us this amazing 5 star review. We're delighted that you found our product at a competitive price, and that the ordering and payment process was simple and straightforward. We're also pleased that your delivery was speedy and that communication from our team met your expectations. Your satisfaction is important to us, and we appreciate your support. If you need any further assistance, please don't hesitate to reach out.
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
Recommended!
Ordered for the first time. Great choice and fast delivery. Will definitely be ordering again
10 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello P Butler
Thank you for taking the time to leave us this fabulous 5 star review.
Thank you for your kind words and for choosing us for your first order! We're glad to hear that you experienced a great choice and fast delivery. Your satisfaction is our priority, and we're excited to serve you again in the future. We appreciate your support and look forward to your next order.
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
SCAM !!!!
I placed an order for a mirror a year ago and received absolutely nothing. No refund no product and no explanation . I can not speak to anyone about the issue as the company does not provide a human phone line. I have sent numerous e-mails chasing the issue but to know prevail. The item is still advertised on the site and clearly says available with immediate delivery.
If this is not a scam what is ????
11 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Donal
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. This is absolutely not the level of service we aim to provide.
Your concerns are very serious, and we deeply regret the delay and lack of communication you’ve experienced. Could you kindly contact us directly quoting your order number, so we can immediately investigate and arrange a resolution.
Thank you for bringing this to our attention and giving us the opportunity to put things right.
Best wishes
Hannah
Concern Regarding Delayed Order and Communication Issues
We are deeply concerned about the handling of our order, which was delivered nearly four months late despite repeated, inconsistent explanations. The lack of professional communication and accountability severely affected our operations and eroded our confidence in the process. Although the shipment was eventually received, the overall experience has significantly impacted our trust and willingness to pursue future business without clear improvements in reliability and transparency.
9 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello
Thank you for taking the time to leave us this 1 star review. We’re truly sorry to hear about your experience. As we don’t have your order details, please feel free to reach out to us directly so we can look into this and do our best to make things right. We appreciate your feedback and the opportunity to improve.
Take care and have a lovely day
Hannah
Ordered plant food which was marked as…
Ordered plant food which was marked as in stock on May 13th. Three weeks later I contacted to say the order is still processing and enquire as to an update. Received a generic email response saying it will be with you in a few days. Four days later, still processing. When people ask if this website I a scam and they vehemently deny same and encourage your patience, please just see the word scam and avoid ordering or you could end up like me watching my clematis wilt due to delay in receipt of product. Off to my local garden center I go as I have very little faith in this order materialising now....
Edit: When I reached out to customer service they did respond and said it would be with me in a few days. 6 days later and it's still processing so no your customer service response was worth very little
13 de maio de 2025
Opinião espontânea
Resposta da Electrical World
Hello Sandra
Thank you for taking the time to leave your review. We understand how frustrating delays can be, especially when they affect your plants and garden. Your order was placed when the item was marked as in stock, and we regret that a stock discrepancy led to this delay. Our team did respond with an estimated dispatch update, but it’s clear we fell short of expectations in both communication and fulfilment speed. We have asked our team to reach out to you directly to get this matter resolved
Thank you
Hannah
No live customer service and AWFUL chat bot
If I could give Zero Stars, I would. DO NOT ORDER from here. If anything goes wrong there is NO ONE TO TALK TO - only a very crap AI chat bot. I ordered some items and decided to return. The return was weird - I was sent an email with very little info and I had to email several times to get the address. The return (self paid) got there but I was never credited. It's been almost 2 months. I out the the cost of the order and the cost of the return. Save your money and your time and order from another vendor.
9 de abril de 2025
Opinião espontânea
Resposta da Electrical World
Hello Rachel
Thank you for taking the time to leave your review. We understand how frustrating return issues can be. However, we can confirm that your refund was processed and issued on 14th April. If you have not seen the funds reflected in your account, we recommend checking with your payment provider. While we do use automated tools to streamline service, our customer support team are available via email and happy to help with any issues that you may have. We also apologise if the return instructions were unclear — we’re always looking to improve and will take this on board.
Take care and have a lovely weekend
Hannah
Brilliant service
Brilliant service. Delivery to site within timescale. Thank you very much.
18 de maio de 2025
Opinião espontânea
Resposta da Electrical World
Hello Martin
Thank you for taking the time to leave is this wonderful 5 star review. We're glad to hear that you received our service promptly and that your delivery arrived within the expected timescale. Your satisfaction is our priority, and we're pleased we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Not happy bad customer service
Placed an order and with in less than 30min I realised I had made mistake with address and made contact with customer service, they wete very unhelpful said my product had allready been processed and dispatched with in that 30 min window wouldn't cancel my order I could t re direct they said the product got sent back and wouldn't even give me my refund not happy at all never experienced this ever as a customer was advised I would recieve a partial refund because I was expected to cover the postage still per their TCS and haven't had the rest of my refund or the purchased product..
3 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Clara
Thank you for taking the time to leave your review. We’re sorry to hear about your experience. While we always aim to process orders promptly, this does mean that cancellations become difficult once an item has been dispatched.
In this case, the issue appears to have stemmed from the error in the address provided at checkout. Our team explained the refund policy, which includes covering return postage costs. At no point was a partial refund offered, as the return postage cost exceeded the value of the item. We absorbed this cost.
Take care and have a lovely weekend
Hannah
Resposta da Electrical World
Hello George
Thank you for your positive 5 star feedback! We're glad to hear you appreciated our prices and service. Your satisfaction is important to us, and we hope to serve you again in the near future.
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
Excellent ITEMS
Excellent ITEMS , Fast quality Delivery status updates ,
very well priced items and easy to use website .
i have recommend this to my friends and Family
Very nice that it is in Ireland so no Customs fees to pay.
Support local buy Local : )
3 de junho de 2025
Opinião espontânea
Resposta da Electrical World
Hello Brian
Thank you for taking the time to leave us this amazing 5 star review. Thank you for your kind words and for recommending us to your friends and family. We're delighted to hear that you appreciated our fast and quality delivery updates, well-priced items, and easy-to-use website. Supporting local businesses is important, and we're glad you enjoyed the benefit of no customs fees being applicable. Your positive feedback motivates us to continue providing excellent service. We look forward to serving you again!
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
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