We were introduced to Electric Miles when sourcing new Vestel chargers. I wasn't keen on yet another portal / application but I was wrong. The Electric Miles portal is so much more informative and a... Ver mais
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We were introduced to Electric Miles when sourcing new Vestel chargers. I wasn't keen on yet another portal / application but I was wrong. The Electric Miles portal is so much more informative and a... Ver mais
A empresa respondeu
I have had to contact them three times and each time they have responded quickly and sorted me out ( once it was Octopus IG causing the issue). So 10/10 customer service
A empresa respondeu
We moved 8 charge points across to Electric Miles recently with the installation of upgraded car chargers. Gayatri and her team have been superstars helping us out at every step of the way, and resolv... Ver mais
A empresa respondeu
I was advised to upgrade from project EV to Electric Miles App. It's fine when it works but when it doesn't it won't allow me to enter passwords for WiFi for instance and can't find my charger. Email... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
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We have a Project Ev Charger which used to have its own really good app which was easy to use and stored all of our charging data. We didn't have to log in every time we used it and the user help was always very good. They then passed this service on to Electric Miles, Who only store 3 months of data, which is really annoying if you have a commercial vehicle and need to send data to your accountant every year, as you have to keep remembering to down load it every 3 months or otherwise is lost forever and not retrievable by electric miles at all. You also have to log in every time you open the app, because..why? We got no response to the last email we sent asking for help. So not impressed so far. It may even drive us away from Project Ev for our next charger, even though they have always given us excellent customer care.

Resposta da Electric Miles
Absolutely useless app. Keeps throwing me out, forgetting my charger, won't allow me to connect manually etc etc. Not the first time either. Terrible service

Resposta da Electric Miles
I was advised to upgrade from project EV to Electric Miles App.
It's fine when it works but when it doesn't it won't allow me to enter passwords for WiFi for instance and can't find my charger. Emailing or adding a ticket through the online form has produced zero response form the company. If fewer than one stars were possible I'd give that. Stick with your old app is my advice!

Resposta da Electric Miles
Great customer service but the app keeps losing connection to the charger and can’t find it, even during charging it will drop out so the car is being charged but the app is telling me the charger is off-line. Very irritating app.
Works well when working. There have been some early issues but hopefully resolved now. Support are very good and responsive.
I love my electric miles app dead easy to use made for lazy people like me - good support and simple interface
If you have a project EV charger get he electric miles app
When Project EV's charger app no longer worked, we were advised by them to 'upgrade' to the Electric Miles app to charge our electric car. This has not been problem free, as our charger has issues, but the Electric Miles team went above and beyond to get our charger working, for which I am very grateful. I am still waiting for an appointment, weeks later, for a Project EV technician to visit my home to see what the issue with our charger is..... Thank you, to the Electric Miles team, for always getting back to our emails with updates, and promptly too!
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