Electric Tobacconist® USA Opiniões 347

TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Ver mais

Classificada 5 em 5 estrelas

I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Ver mais

Classificada 1 em 5 estrelas

This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Electric Tobacconist is a undependable, irresponsible blight on the consumer. Every concern is met with lies or a "pass the buck" response. I purchased 2 Blu vape devices and neither of the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cigarros electrónicos
  2. Tabacaria

Informação fornecida por diversas fontes externas

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

347 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

5/5 stars

Fast shipping, affordable products, excellent customer service, juice is high quality. Won't be purchasing e-liquid anywhere else!

16 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable inventory, fast service.

We usually order vape juice in bulk. At first, month’s ago, the product was out of stock or back ordered. So, shipping was slow or has to go to local vape shop to get our supplies. However, this was probably function of brands failing due to regulations.
We changed our juice and mods for that reason. Our last 2 orders were available and were received in 1-2 days. Did I mention that the prices were less expensive than brick and mortar shops for obvious reasons. I prefer shopping by mail order than in-store. For this treason, I always go to ET first when I need supplies. Lately the items were in stock and received quickly.

16 de setembro de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

I ordered a Boulder Rock as an extra…

I ordered a Boulder Rock as an extra for a gift. Was delighted at the quick and secure delivery, I am less than delighted when trying to submit a ticket about the product not properly charging. Feeling a bit frustrated with Customer service.

15 de setembro de 2020
Opinião espontânea
logótipo da Electric Tobacconist® USA

Resposta da Electric Tobacconist® USA

Hi Juelda,

We are very sorry to hear you are having issues submitting a ticket. You may send us an email at hello@electrictobacconist.com. We look forward to hearing from you and rectifying any product issues you are experiencing.

Best regards,
Electric Tobacconist
Customer Care

Classificada 5 em 5 estrelas

Excellent Product

Excellent Product! Very fast shipping! If there's ever an issue with shipping, defective item, etc. their response is very fast and very understanding!

14 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Honestly The Best

Honestly, the best online vape experiences ever. Prompt, accurate, communicative; great selection.

14 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

My first time ordering from this…

My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my 25cent pod systems and my smok and voopoo pod systems in 3 days all good products although I'm having trouble finding pods to go in the deal but a great deal anyway. Thanks electric tabocconist

14 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered myself a new uwell crown…

Ordered myself a new uwell crown because my other Vape crapped out on me this one is very nice the pods last me about 10 days which is awesome I've just realized that this new law took effect and I cannot order any new pods for it at least from this website it appears that some websites are still carrying it very sad because I loved shopping here

12 de setembro de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Ordered 7 and only 5 worked.

12 de setembro de 2020
Opinião espontânea
logótipo da Electric Tobacconist® USA

Resposta da Electric Tobacconist® USA

We are very sorry to hear that your items were not as you had hoped. We strongly urge reaching out to our customer support team as they will be able to provide further assistance with this concern. Please do keep all malfunctioning items as you may be asked to return them!

Classificada 1 em 5 estrelas

3/10 puff bars were dead on arrival

12 de setembro de 2020
Opinião espontânea
logótipo da Electric Tobacconist® USA

Resposta da Electric Tobacconist® USA

We are very sorry that your order arrived in this manner. Please reach out to our customer care team so that we are able to come to a resolution for you. Additionally, we ask that you do not throw away any malfunctioning item as you may be asked to return it. We will be on the lookout for your email so that we can get this rectified for you!

Classificada 1 em 5 estrelas

Received a Salt Nic product that had a…

Received a Salt Nic product that had a faulty tip causing me to loose almost half of the juice and I sent a email and never received a response. I am a dedicated return customer and I'm super disappointed with the way I was ignored.

10 de setembro de 2020
Opinião espontânea
logótipo da Electric Tobacconist® USA

Resposta da Electric Tobacconist® USA

We are very sorry for this lack of communication! We are committed to responding to every inquiry that we receive. If yours has not been responded to, please try to contact us again using the Help Desk feature. Alternatively, you can email us directly at hello@electrictobacconist.com. We will be on the lookout for your message so that we can be of assistance!

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