Had my EV Charger installed by Elite. The process was smooth from start to finish with only a minor hitch on install day as the Electricians got a bit delayed on another job but these things happen... Ver mais
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Brilliant communication. Very professional, not pushy gave all options via email and then on phone. Quotes on product very clear. Hassle free booking and fitting everything within time frame, good j... Ver mais
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Poor experience! complete ignorance and not responding to my queries. what kind of buissnes is this if if they don't care about the customer. good luck but i will look elsewhere!
A empresa respondeu
The surveyor made contact by phone telling us when he was going to arrive which was helpful. He got right down to the work and carried out the survey professionally, explaining what he was doing... Ver mais
A empresa respondeu
Informações sobre a empresa
- Equipamentos e soluções de energia
- Fornecedor de caldeiras
- Fornecedor de equipamentos e sistemas de aquecimento
- Empreiteiro de serviços de isolamento
- Canalizador
- Fornecedor de equipamentos a energia solar
Escrito pela empresa
Elite Energy – Making Homes Greener, Smarter, and More Efficient At Elite Energy, we specialise in high-quality, privately funded energy solutions designed to make your home more efficient, sustainable, and future-ready. From Air Source Heat Pumps and Solar Panel systems to battery storage and EV chargers, we deliver tailored installations that help reduce energy bills and lower your carbon footprint. With over a decade of experience and a dedicated team of accredited engineers, we provide a complete end-to-end service – from initial consultation and system design to professional installation and aftercare. Every project is built around your property, your energy goals, and long-term performance. Our mission is simple: to help homeowners invest in smarter energy solutions that add real value, comfort, and efficiency to their homes. We pride ourselves on transparency, quality workmanship, and a straightforward, customer-first approach. That’s why so many homeowners trust Elite Energy for reliable, high-performance installations. ✓ Bespoke Solar, Battery Storage & EV Charger Installations ✓ Air Source Heat Pump Specialists ✓ MCS & TrustMark Accredited Installers ✓ Premium Equipment & Expert Design ✓ Fast, Professional & Hassle-Free Service ✓ Based in Teesside – Serving Homes Across the UK Visit eliteenergy.co.uk or call 0800 246 1676 to get started today.
Informações de contacto
Progress House, Fudan Way, TS17 6EN, Stockton-on-Tees, Reino Unido
- 0800 2461 676
- info@eliteenergy.co.uk
- eliteenergy.co.uk
4,3
Excelente
245 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A survey was booked with you weeks ago…
A survey was booked with you weeks ago and yesterday ( after I’d arranged to be in today ) you called me to cancel and the excuse was “ we don’t cover the north Lincs area” bit unprofessional as you must have known weeks ago and I could have gone with a more professional company…. Maybe a lucky escape??
Regarding your reply.. I am not confusing you with another company .. Elite Energy Progress House, Fudan Way Stockton-on-Tees, and No I definitely do not want to contact you .. and I actually came through your website ( via your email to me) to leave this review on trust pilot .
10 de fevereiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your feedback, and we’re very sorry for the inconvenience caused.
We completely understand your frustration, especially as you had arranged to be available for the appointment. This is not the standard of service we aim to provide.
We would like to look into this further, however we’re unable to locate your booking from the details provided in the review. It may be that you are getting us mixed up with another company with a similar name. Please contact our office directly with your information so we can investigate what happened and address the matter appropriately.
- EDIT
Thank you for providing the additional information.
Now that we have these details, we will investigate this matter further. A member of our Customer Care team will be in contact with you to discuss the issue directly.
We would also like to apologise for our previous comment suggesting there may have been confusion with another company. There are a number of businesses with similar names on Trustpilot, and this was not intended to cause offence.
We appreciate you bringing this to our attention and will review what has happened.
— Elite Energy Eco
Had an EV charging point fitted last…
Had an EV charging point fitted last week.
Very good quote, fast and hassle free fitting.
The process from start to finish was fantastic, I can’t thank them enough.
Would highly recommend and would definitely use them again.
26 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your fantastic review. We’re really pleased to hear that you were happy with the quote and that the EV charger installation was completed quickly and hassle-free.
It’s great to know the whole process ran smoothly from start to finish. We truly appreciate your recommendation and look forward to helping you again in the future.
A very professional service and a…
A very professional service and a comprehensive survey.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your review. We’re pleased to hear you found the service professional and the survey thorough and comprehensive.
We appreciate you taking the time to share your feedback.
— Elite Energy Eco
Don’t use this company have messed up…cow boy
Don’t use this company have messed up my house a complete set of cowboys they need to be closed down and reported to the government body who supply them with the grant a complete joke well if you had resolved and put my house back the way it was I wouldn’t be in here would i
22 de dezembro de 2025
Opinião espontânea
Resposta da Eliteenergy
Thank you for your comment. As this relates to the same issue raised in your previous review, we have responded in full there and are continuing to address the matter through the appropriate channels.
If you would like to provide any further details to help us resolve this, please contact our office directly.
*UPDATE 28 July 2026
We have followed Trustpilot's dispute process and have also highlighted what we believe to be breaches of Trustpilot's review guidelines. Despite this, the review remains published. We remain willing to investigate the concerns should the reviewer provide the information needed to identify the relevant project.
— Elite Energy Eco
Resposta da Eliteenergy
Thank you for your lovely review. We’re really pleased to hear the team were helpful and professional.
Elite Energy Eco.
We are getting on now and need as much…
We are getting on now and need as much help as possible. The lads were great, we just let them get on with it. After they finished they talked us through how to set the clock and other things. Nothing was a problem.
28 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your lovely review. We’re really pleased to hear the team made the process easy and took the time to explain everything clearly once the work was completed.
It’s great to know they were helpful and supportive throughout, and that nothing was too much trouble. We truly appreciate you sharing your experience.
— Elite Energy Eco
Pleasant helpful workers
Pleasant helpful workers, and follow up, it's made a big difference the house if much warmer now 😁
6 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your lovely review. We’re really pleased to hear that our team were pleasant and helpful, and that the follow-up work has made such a big difference to your home’s warmth.
Great to know you’re already feeling the benefits 😁
— Elite Energy Eco
No problems at all nice fitters polite …
No problems at all nice fitters polite and tidy
1 de fevereiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Hi Michael,
Thank you for your review. We’re pleased to hear everything went smoothly and that our fitters were polite and tidy.
We appreciate you taking the time to share your feedback.
— Elite Energy Eco
Resposta da Eliteenergy
Hi Chloe,
Thank you for your review. We’re pleased to hear you found our team helpful and informative.
We appreciate you taking the time to share your feedback.
— Elite Energy Eco
My reply
I rang customer service today. My mother is at home receiving palliative care. The last 2 days the boiler has stopped working. So I rang customer and explained this to them. There response was most upsetting.
They told me that the earliest time they can boot an engineer visit will be the end of February. Even after explaining that my mum is dying at home and needs the heating on. I was still informed that they can’t change engineer schedules and that I will have to wait until the end of February beget can send an engineer to look at the heating even though my mum is dying and getting palliative care.
Looks to me as if they don’t care about there customers.
28 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Hi Iain,
We’re genuinely sorry to hear about your mum’s condition and appreciate you taking the time to share your experience. We completely understand how important reliable heating is, especially in such difficult circumstances, and we want to be clear that we do care deeply about the wellbeing of everyone in our customers’ homes.
After receiving your feedback, we reviewed the original call and we do acknowledge that there were areas where our communication could have been better, and we are taking this on board to improve how we handle sensitive situations like this in future.
As discussed, while our engineers were fully booked, we acted quickly by arranging for the system manufacturer to attend as a priority and also offered a visit from an Elite engineer. The manufacturer’s engineer was preferred, and that visit has been arranged for today. Once the fault has been identified, we will ensure it is resolved as quickly as possible.
We’re truly sorry for the distress this situation has caused and wish you and your family strength during what is clearly a very challenging time.
— Elite Energy Eco
Really bad company , dodgy work and dont follow regulations
Really bad company , stay away from it , they are very dodgy and they don't follow regulations , they came in to do my loft and broke my ladder and some boards on the loft , they made a big mess . i asked them to fix the broken items and they haven't gotten back to me . also the way they did the loft and the material used is not up to standard that was promised . they barely get back very unprofessional
20 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
We’re sorry to hear about your experience and take feedback like this very seriously.
At this stage, we’re unable to locate a project matching the details provided in your review. We would very much like the opportunity to investigate the concerns you’ve raised and work towards resolving any issues.
Please contact us directly with your details so we can look into this fully and address the matter appropriately.
Update (28 July 2026):
It has now been over six months since this review was posted. During this time, we have made repeated attempts through Trustpilot, both directly and via Trustpilot's support process, to obtain sufficient information to identify the customer or the project referred to in this review.
Unfortunately, no identifying details have been provided, and as a result we have been unable to verify that this review relates to an Elite Energy customer or installation. Without this information, we cannot investigate the concerns raised or offer a resolution.
We remain willing to investigate fully should the reviewer provide the information requested.
Until we are able to verify that this review relates to a genuine Elite Energy customer, we are unable to substantiate the claims made.
— Elite Energy Eco
The engineer Connor Tait
The engineer Connor Tait
Was absolutely great in his knowledge of the system
Communication skills in interacting, polite and professionalism
Couldn't praise him highly
Thank you
20 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your fantastic review. We’re delighted to hear that Connor provided such a positive experience and demonstrated excellent knowledge, communication, and professionalism.
We’ll be sure to pass on your kind words to him — he’ll really appreciate the praise. Thank you for taking the time to share your feedback.
— Elite Energy Eco
Nice gentleman very polite and professional when carrying out the survey
Nice gentleman very polite
18 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your review. We’re pleased to hear that the surveyor was polite, professional, and carried out the survey in a pleasant manner.
We appreciate you taking the time to share your feedback.
— Elite Energy Eco
Great company
Great company
Everybody was 5 star from top to bottom, especially Tony vickerman explaining everything to me.
2 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your great review. We’re delighted to hear that you had a 5-star experience from start to finish.
A special thank you for mentioning Tony — we’ll be sure to pass on your kind words to him. We really appreciate your feedback and support.
— Elite Energy Eco
Dodgy company
Be carefull with this company it’s full of 💩mess your house up use dodgy tradesmen never again left us in cold no heating or lights over Christmas left my house damaged it’s not professional at all I’m waiting for them to sort it out before I go to papers watch dog off gem tick tock face book to expose them
22 de dezembro de 2025
Opinião espontânea
Resposta da Eliteenergy
We’re very sorry to read this and understand how upsetting it must have been to experience these issues, particularly over the Christmas period. This is certainly not the standard of service we aim to provide.
We take concerns like this extremely seriously and would like the opportunity to review what has happened and work towards resolving the outstanding issues as quickly as possible. Our priority is to put things right where we can.
Please contact our office directly, or if we already have your details, a member of our team will be in touch to discuss this further and ensure it is addressed appropriately.
— Elite Energy Eco
elite energy surveyor (Dimitri)
Had elite energy surveyor (Dimitri) to survey our property, very pleasant funny and professional .
Would recommend this gent and company time and time again.
14 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your fantastic review. We’re really pleased to hear that Dimitri made such a positive impression and carried out the survey in a professional and friendly manner.
We’ll be sure to pass on your kind words to him, and we truly appreciate your recommendation.
— Elite Energy Eco
Amazing service
Amazing service. Kind supportive staff. Kept informed throughout the whole process. Sorted so quickly and efficiently. Absolutely incredible.
5 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your amazing review. We’re delighted to hear that you found our team kind and supportive, and that you were kept informed throughout the process.
It’s great to know everything was completed quickly and efficiently. We really appreciate your kind words and support.
— Elite Energy Eco
We were fully informed of what was…
We were fully informed of what was going to take place while the surveyor was in our property. He also answered any questions as sufficiently as possible.
10 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your review. We’re pleased to hear that you were fully informed throughout the survey and that all of your questions were answered clearly.
We appreciate you taking the time to share your feedback and will be sure to pass this on to our team.
— Elite Energy Eco
Surveyors visit
The surveyor explained everything he was doing, he was friendly and polite.
8 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Thank you for your review. We’re pleased to hear that the surveyor explained everything clearly and was friendly and polite throughout the visit.
We appreciate you taking the time to share your feedback.
— Elite Energy Eco
Excellent service
Excellent service, professionally installed. I would highly recommend them.
6 de janeiro de 2026
Opinião espontânea
Resposta da Eliteenergy
Hi Linda,
Thank you for your kind review. We’re delighted to hear you were happy with the service and professional installation.
We really appreciate the recommendation.
— Elite Energy Eco
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