Elite Remaps Ltd Opiniões 

Resposta da Elite Remaps Ltd

Actualizada a 2/10/2026

Thank you for taking the time to leave your feedback. We are very sorry to hear that you have been left disappointed.

We do, however, feel it is a little unfair that the review has been left against ourselves when, as you mention in your review, we responded promptly to your initial enquiry and provided the details of a local Elite Remaps dealer, to whom we also forwarded your enquiry so they could contact you directly.

Our local dealers are independently owned businesses and are not part of Elite Remaps Ltd; they are authorised resellers of our products and services. That said, we are extremely disappointed to hear that one of our dealers may have failed to contact you within a reasonable time. This is certainly not the level of service we expect from anyone representing or selling our products.

Unfortunately, as the review has been left anonymously, we have no way of identifying your original enquiry or establishing which dealer it was passed to. If you would be kind enough to contact us with your name or details of the original enquiry, we will look into this immediately, speak directly with the dealer concerned to establish what has happened, and take appropriate action where necessary.

We take the standard of service provided by our dealer network very seriously and would genuinely appreciate the opportunity to investigate this properly and hopefully help resolve your original enquiry.

Edit:

Thank you, Martin, for getting back to us and for providing the additional information which allowed us to identify the authorised dealer your enquiry was passed to.

Having now looked into the matter, we can confirm that the dealer concerned has been suspended and removed from our authorised dealer network while we await a full explanation from them as to why your enquiry was not followed up. We take situations like this very seriously, as the actions of one dealer can unfortunately reflect badly on our entire network and on the standards we work hard to maintain.

We are genuinely disappointed that you were let down, particularly as we responded promptly to your original enquiry and passed your details to the appropriate local dealer in good faith, expecting them to contact you and provide the level of service we require from our authorised network.

In light of this, we would be very grateful if you would consider editing your review to reflect that the failure to follow up was on the part of an independently owned dealer rather than Elite Remaps Ltd directly, and that once you made us aware of the situation we took immediate action.

That said, we completely respect your decision if you feel the review should remain as it stands because they were an authorised company supplied by ourselves at the time. Ultimately, we are responsible for maintaining the standards of our dealer network, which is exactly why we have taken your experience seriously and acted upon it.

Thank you again for taking the time to provide the additional information and helping us identify the issue. Feedback like this allows us to address situations that we otherwise may never have been aware of, and we are sorry that your experience with one of our dealers fell below the standard you should have received.

Resposta da Elite Remaps Ltd

22/09/2026

Thanks Dominic, really appreciate the great review. Glad you were happy with the work, service and price. Thanks for choosing Elite Remaps and all the best 👍

Resposta da Elite Remaps Ltd

Actualizada a 9/07/2026

Thank you for taking the time to leave your review.

I'll be honest, it took us a couple of attempts to decipher it, but we think we've managed to work out most of what you were trying to say. Between the profanity, the spelling, the grammar and the repeated confusion between "there" and "their", we're sure readers will form their own opinion before they even reach the end of the first sentence.

You begin by saying we're "not a tunning place."

The rest of the review then complains about our tuning.

We'll let readers enjoy that contradiction for themselves.

You then criticise us because we don't carry out coding, repairs and other garage services.

That's absolutely correct.

We don't.

Because we're not a garage.

We've never advertised servicing, MOTs, brake replacements, vehicle repairs or coding. We are, and always have been, a specialist ECU tuning company. That's all we've done for over 20 years.

During that time we've custom tuned approximately 60,000-70,000 vehicles every year, not just at our headquarters in Leeds, but through one of the UK's largest dealer networks and an extensive worldwide network of professional tuning specialists.

If we'd simply "bought the software to do it" as you suggest, we'd probably have had enough spare time over the last two decades to become mechanics, tyre fitters and MOT testers too. Instead, we've focused on becoming specialists in ECU calibration.

You also complain that when customers have mechanical problems, we recommend garages.

Correct.

If someone arrives with a faulty injector, worn clutch, boost leak or another mechanical fault, we'll recommend a reputable repair specialist because... and this is the important bit... we're not a repair garage.

Then there's our favourite part.

"The rolling road never moves."

You're absolutely right.

It doesn't.

It's bolted to the floor.

It's a linked and braked 4WD dynamometer weighing several tonnes. If it started moving around the workshop we'd probably have much bigger concerns than online reviews.

We're assuming you actually meant it wasn't being used during your visit. Not every customer books dyno time and not every vehicle requires it. Standing next to a stationary dyno and concluding it doesn't work is a little like standing in an empty airport and deciding aeroplanes have stopped flying.

You also state we refused you a refund.

Interestingly, the very next sentence says you never actually asked for one.

That does make it rather difficult for us to have refused it.

Finally, we'd like to address the claim that we're "brothers of con men."

This was particularly amusing, as neither the owner nor any member of staff actually has any brothers. Unless you've uncovered a family secret that we've somehow missed over the last 20 years, we're afraid this allegation is just as accurate as the rest of the review.

Perhaps the biggest mystery is that your review contains no name, no vehicle registration, no invoice number, no booking reference and no description of the work supposedly carried out. In short, nothing that allows us to identify you as a genuine customer.

If this review does relate to a genuine visit, we'd be more than happy to investigate. Simply contact us with your details and we'll review everything thoroughly.

After more than 20 years specialising exclusively in ECU tuning and building a reputation trusted by customers and dealers throughout the UK and beyond, we're confident that anyone reading both your review and our response will have little difficulty deciding which version seems the more believable.

Nevertheless, thank you for the entertainment. It's certainly one of the more memorable reviews we've received.

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

22/09/2026

Thanks for the great review, really appreciate it. The Raptors respond really well to a remap, so it’s great to hear you’re enjoying the difference. Thanks again for choosing Elite Remaps and enjoy it 👍

Resposta da Elite Remaps Ltd

19/08/2025

Thank you so much for sharing your experience! We completely understand that trying something new can feel a little daunting, so we’re really pleased to hear that you found the remapping process easy and straightforward. It was a pleasure helping you, and we truly appreciate your trust in us for your first time. If you ever need anything in the future, we’ll be more than happy to help!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

5/08/2025

Thank you, Thomas, we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

29/04/2025

Thank you Steve we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

22/01/2025

Thank you Trevor for the great feedback you have been a pleasure to work with over the years and you are always welcome anytime.

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

25/03/2024

Thank you Stephen we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

5/03/2024

Thank you Jonathan we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

Actualizada a 9/07/2026

Thank you for updating your review.

For the benefit of anyone reading this, it's important to provide some context that has been omitted.

Firstly, Tomasz was never a retail customer bringing us a vehicle for tuning. He was a trade customer purchasing tuning files from us.

Secondly, this review has nothing to do with the quality of our software. It stems from the fact that we ultimately refused to continue supplying him.

We pride ourselves on supporting our dealers, regardless of experience, and we invested a considerable amount of time trying to help you. Unfortunately, it quickly became apparent that you were accepting work that you simply weren't equipped or experienced to undertake. Rather than decline those jobs or seek additional training, the expectation seemed to be that we would solve every problem for you.

We still tried to help.

The relationship only came to an end when you asked us to carry out work that we considered to be illegal. That request was refused immediately, and our position has never changed.

Since then, you've chosen to leave a review suggesting that "most" of the vehicles had problems. Curiously, despite making such a serious claim, you've provided no vehicle registrations, no invoices, no dates, no fault reports and no evidence whatsoever to support it.

You also state that another tuner fixed everything.

That's entirely your choice, and we're genuinely pleased if your customers' vehicles were ultimately resolved. However, making sweeping statements without providing a single verifiable example doesn't help anyone reading this review reach an informed conclusion.

You also claim we "won't know you" if you make complaints.

Again, that simply isn't true.

Anyone familiar with Elite Remaps knows we have built our reputation over more than 20 years by providing ongoing support to both retail and trade customers. Our support records speak for themselves, and many of our dealers have been with us for years.

What we won't do is ignore the law, compromise our standards or carry out work that we believe is illegal simply because someone asks us to.

We're always happy to support genuine customers and genuine dealers, but there has to be a line, and that line is legality.

We stand by the decision we made then, and we would make exactly the same decision today.

We wish you every success with your chosen supplier.

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

7/11/2023

Thank you Fabrice we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

28/10/2023

Thank you Ben we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

26/04/2023

Thank you Tony we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

10/04/2023

Thank you Ryan we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

10/04/2023

Thank you Ismail we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

10/04/2023

Thank you Ben we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

10/04/2023

Thank you Phil we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

10/12/2021

Thank you Pum My we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd

Resposta da Elite Remaps Ltd

5/11/2021

Thank you Neil we are extremely happy to hear that our services met your expectations. We highly value the feedback and appreciate your custom!

Regards
Customer Support Team
Elite Remaps Ltd